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August 2025 by Zay A.
In a recent Express Pay transaction verification, Associate Tina experienced challenges when utilizing the scanning tool to validate my payment. This resulted in a delay, subsequently impacting the customer queue. Despite my offer to present the digital receipt for item verification, the associate continued barcode scanning attempts, which proved unsuccessful. It is recommended that alternative receipt review methods be considered to expedite the verification process. While I understand the company policy mandates Express Pay barcode scanning, the current system's operational limitations are causing customer inconvenience. I believe the application should incorporate an alternative verification method, as penalizing members due to faulty equipment is perceived as a shortsighted and unethical practice.
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August 2025 by Jacob Ayoub
Gas station line is crazy
Just because no one ask about the card
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July 2025 by J Schwarz
Best wholesale club
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July 2025 by Leslie English
Ugh. A long time BJ’s member. I’m usually shopping at Maple Shade every 10 days. Lately I’ve been buying from the pre-sliced case of deli cheeses and meats, one pound packages. The items are freshly sliced and carefully packaged. Unfortunately, today I picked a pound of sliced Muenster cheese and a pound of sliced Citterio pepperoni. For a quick summer meal, I thought I’d serve a salad with Muenster and pepperoni paninis It turned into a nightmare. Whoever sliced the pepperoni failed to peel off the plastic wrapper before slicing. Everyone’s first bite of their panini wound up pulling plastic strings of the sliced wrapper. It was an embarrassing mess. After a thirty plus year membership, I’m not renewing in December.
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July 2025 by Kristina
Customer service is awesome!!
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June 2025 by S A
Encountered the rudest cashier. I was at self checkout and was using the scanner. She came over and said you.need to use the conveyor belt not the scanner her tone was very rude. I then said she was very rude and she proceeded to have a stare contest with me. Never stepping foot in here again
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June 2025 by Aidan Stachel
Bagels are inedible
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June 2025 by Aaron Champion
Mazzi is extremely helpful and professional. He personally took the time to walk me to find several hard to locate items. His help is the only reason I am keeping my membership for now.
Frustrating that so many staple items show as “in stock” on the app, but aren’t available in the store. BJ’s charges high shipping fees despite having a paid membership even when their own inventory issues cause pickup or delivery orders to be canceled. When the app says something is in stock, but the bay is cleared out… as a paying member, it’s pretty disappointing. Accurate inventory would make a big difference.
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June 2025 by Laura Reichl
The employees that work at this store are some of the most incompetent individuals I have ever encountered. Zero critical thinking or problem solving skills.
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June 2025 by Mike Shadow
White short girl with black & green hair. She was very naughty rudely. She needs to learn how to talk to customers!!! She was acting like that her store!
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May 2025 by Danielle Mama Bearz
I had an instacart order here yesterday, and I thought everyone was pleasant and helpful. It had been so many years since I had been inside of a BJ's, and I thought they had a good selection of products. It wasn't very difficult to find what you were looking for or find someone willing to help. All and all good experience and good organization of their store.
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May 2025 by James Perez-Ridge
My mom told the gas attendant put 10 dollars in he decided to fill it up to 32 dollars
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May 2025 by Marlin López
There employees some are suck, they don’t care about the costumers. Rude and disrespectful cashier.
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April 2025 by Missy Boland
You have to pull up to a pump that is on your gas tank side. The attendants are not allowed to pull nozzle to other side of your vehicle. Wouldn't want to be there when it's busy
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March 2025 by George Ferrera
I come here every week. Almost all the employees are pretty chill.
