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February 2024 by Tonita Sanders
I accumulate my coupons and shop with my CVS app in hand. Colgate Optic White spend $20. Get a $10. Cash back coupon. I purchsed 20.67 worth of toothpaste to qualify for thecash back coupon. Yellow Tag on the shelf and I took a picture. The manager will not honor the shelf tag!!! The manager had several answers for WHY she will not honor the yellow Tag. Sooo, I ask to have the transaction canceled and refund my money. Can't do the either because I used my Independence Blue Cross OTC card. $20.00 worth of toothpaste and you can't refund me (I never left the store)I then became anoyed. No $10 cash back and your not going to refund my hard earned benefit as a senior citizen. It not a welfare card. It's part of my Medicare Advantage plan benefits. CVS is closing the Pennsauken store on Browning Road. They chose the WRONG staff to get rid of.
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February 2024 by Wesley P.
There are 2 main pharmacists, one male who is very good. He has always been very helpful and truly maintains a very positive attitude. The other Pharmacist is a female who is a snob and is very judgmental. When I started new medications she completely changed the way she treated me. She talks to me like she is above me and for someone in a position like hers, there is a great amount of privacy, but needless to say she should still have the common courtesy and decency to provide customer service to every customer without judging them based on medication. I tried giving her the benefit of the doubt thinking maybe she was having a bad day, but found out quickly that it wasn't a bad day. It was her view of me based on medication that I take. Cvs is a huge chain and the last thing that Company needs is a judgmental, snobby Pharmacist who completely destroys relationships built through trust by treating them like they are nothing. Not only does she do that but she does it in front of her staff where now they think that is OK behavior. Thinking that the service couldn't get any worse, she was able to accomplish doing exactly that. Now every time my doctor calls in my prescriptions electronically and I go to pick them up she tells me that I can't get them because the doctor didn't call them in correctly. So she denies me my medication that needs to be followed and taking when prescribed. In my opinion, since the doctor is electronically, sending in the prescriptions, and according to her is not the correct way, she should be contacting the Doctor and letting them know how she wants them to send it in. If I was bringing the handwritten prescriptions in and there was an issue, I would be going back to the doctor and explaining what the pharmacy is looking for. She refuses to contact the doctors office and let them know what they're doing wrong. So I have been back-and-forth with the Doctor at least five times explaining what I'm being told by the pharmacist and it still continues to be incorrect. But let me add in a sidenote, when I deal with the male pharmacist, he always is able to fill the scripts no problem and never gives me a hard time. If there is a mistake, he contacts the doctor and explains the issue. The male pharmacist, in my opinion, is a prime example of great customer service. By him doing this it allows me to continue to take my medication as prescribed, unlike the female pharmacist where a week or two goes by without getting my medication.
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December 2023 by G
I do not understand having an app if it isn't working properly. My prescriptions are either overfilled or not at all. I tried using the auto fill setting, which seemed to make things worse. The pharmacy says it is my Doctors fault, then my Doctor says it is CVS not receiving my prescription refills. I was under the impression that most computers in the medical community receive and request patient information from both systems. If not for CVS being close to where I live, I would choose another location. The pharmacy I use seems to be understaffed quite often.(I cannot fault the pharmacy staff for computer glitches).
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December 2023 by Britney P.
I went to pickup an item and the cashier said they had no item for my order. On the email, it said it was ready to pickup. She never once asked for the order number - just the name. I tried to give my order number but she wouldn't want it. I then asked her what I can do about it and she just stared at me and waited until I walked away. Huh???
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October 2023 by Nancy C.
Whatever you do don't go to this cvs. Manage totally non response to clients needs. No pharmacist on duty due to a death in the family . The manager a short bald middle aged man made me feel that his needs ie he knew the person who died than mine. I was there to get a scheduled Covid test. He sent me to another cvs only to find out that could not be done. He did not have a clear understanding of his job. He should have known that could not be done. The pharmacist at cvs on union was equally inept. Made it very clear that she could not help us. With this lack of customer service I suggest you go elsewhere for your needs. Cvs should be ashamed of themselves. If I could have given them zero stars I would have.
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September 2023 by Lou Novak
I don’t need voice prompts , but i need to talk with an actual pharmacist and No one picks up in pharmacy. Tried multiple times. Just kicks you back to computer asking what i need. I NEEDED A GOD DAMN PHARMACIST. Efff this place
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August 2023 by Kevin Curran
At 9:00 am I was told my medication would not be ready until 11:00. When I called at that time I was rudely told that it would take until 1:00. Why does it take 4 hours to fill an important script?
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June 2023 by Not You
Always fast check out but the store is always in a bit of disarray and with the drive through always closed…It is not getting a higher rating.
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June 2023 by Carmen Triola
Let me be clear—the pharmacists and associates here have all been wonderful. THEY deserve five stars. But the manager who works here is creepy as hell. He accused me of stealing, so be cautious if you dare to walk out of the store without buying something and (gasp!) carry a bag, even though you have to now because of the state plastic bag ban.Also, I see him talk down to female associates and it’s uncomfortable. I feel welcome in the store when he’s not there, but I’ve definitely heard others in the nearby neighborhood say this manager sketched them out too.
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May 2023 by J L
Nick did a excellent job at helping me with my purchases. I really appreciated it!
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October 2022 by James C.
Theres a manager or Supervisor that works in the evening wheres glasses and has the worst attitude always!She never smiles never says hello always has a dirty look on her face like customers are bothering her!Its everytime I'm in this store!I live in the apartments close to here and will never shop at this location again!If your naturally a miserable person you probably shouldn't be in retail!!!????
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July 2022 by John Warren
My favorite pharmacist Courtney and her collogue Kevin are the nicest, friendliest, and best pharmacists ever. They are always very welcoming, and they always make the customer feel at home, and at ease. They give each customer to best and most excellent individual attention, experience, and customer service. Above all they treat the customers like they are their friends. I give them 5 stars. I recommend CVS Pharmacy Maple Shade to anyone, and plan to be a customer for many years to come.
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July 2022 by Chris Mason
When I called people who could help where apparently at lunch so I wasted time calling and then going there aswell
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June 2022 by Esha Kumar
They always return customers asking for Passport Photos. Apparently their camera never works. Worst CVS outlet ever.
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March 2022 by Barbara Snyder
Went in for Flonase Allergy Spray that is over the counter but locked. Someone lost the key I was told went back 4 days later- no keys yet. Who is running this place- clearly not a manager that cares. That product is over $30 dollars and it's allergy season... money lost for CVS. I went to Walmart.