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January 2024 by Sebrina Williams Jr
Customer service is always great! Employees go the extra mile to make sure your satisfied. Your always greeted with a smile. Very nice and clean dealership. I never have an issue here!
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January 2024 by J Reed
Excellent service as usual. Johnathan Lathers is a pleasure to work with. I told him what the vehicle did and he correctly diagnosed the problem before the technicians confirmed it. Service was fast and loaner was brand new. Less than 200 miles on the engine.
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January 2024 by Mark Siracusa
Scott & the Elite Acura did a fantastic job. I recently purchased a 2021 TLX and had a laundry list of things I needed looked at. Scott took the time to review my list in detail. I left the car overnight. He called me a few times the next day with continuous updates and an accurate pickup timeline. When I came in, he reviewed everything they did in detail as well as what was and wasn’t covered by my warranty. All issues with the vehicle were resolved, it feels like I’m driving a brand new car. Overall, Scott was friendly and detailed. The service was fast and they did a great job. I’ll definitely continue to get my vehicle service here and will request Scott every time.
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January 2024 by Victoria Santillo
A fast, thorough and efficient service appointment this morning. The entire Elite Acura service team members are awesome! My service advisor, Kameelah is always so great- she is amazing and cares for her customers.
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December 2023 by RaShawn Arnold
Went to look for a low mileage used car no more than 5 yrs old. They helped me find a even better fit. Going to end up just getting something more up to date and new. The staff was knowledgeable and made me feel at home.
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November 2023 by Robert Noce
It was my 1st experience with their service department and I came away very impressed by how professional and courteous they were. The drive in service area was clean and warm, there was plenty of seating, and the didn't try to upsell me. I will be using them as my go to service department and possible car dealer in the foreseeable future.
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November 2023 by joe clark
Great, superior, expert, knowledgeable, helpful, thoughful, friendly, service! They even wash your car. Ryan,was a great service advisor, even though I had a 1998 older CL Acura.
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November 2023 by Kiara Hughes
Shady and dishonest! From the sales department to the service department. If you purchase a vehicle from them take it to a dealer and have it looked over. DO NOT TAKE THEIR WORD FOR ANYTHING. They did a bunch of temporary fixes to the vehicle I purchased from them which ended up costing me hundreds of dollars to fix. I even took the vehicle back to them after taking it to the dealer and they lied to my face! Giving me a bunch of malarkey about how safety is their priority. They did a patch & glue fix on a broken cv boot and sent me on my way. No wonder my warranty changed at the signing table. They’re crooks don’t trust them!
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October 2023 by Alexandra
Thank you so so much to the Elite Acura team for making my first time buying a car an easy and enjoyable experience!Ace was an absolute pleasure to work with and had great energy - he made sure all of my questions were answered and went the extra mile to accommodate me. He made the process of buying the car a breeze! My favorite quality of Ace is that he’s always happy and smiling :)Kameelah, in the service department, has also been amazing with assisting me in scheduling future appointments.The entire staff strives to achieve excellent customer service, and they delivered. All of the staff members that I worked with were extremely professional, knowledgeable, and patient. Thank you to everyone at Elite Acura for my new baby!!!!
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October 2023 by Amanda Wilson
Just purchased my Lexus rc yesterday from Ace, he was outstanding and super friendly. I would definitely recommend him for every car purchase from this dealership! Thanks again ?
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October 2023 by Latoya Drummond Hunt
I had an amazing experience from start to finish. The entire process was seamless. Joseph is highly knowledgeable and very professional. Oh! Most importantly, my car is super fantastic! Thanks Acura for my dream car! ❤️
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October 2023 by L W.
This dealership does not care about customer safety or loyalty. After 3 leased vehicles personally and 22 within my immediate family at Elite, they have refused to offer a reasonable resolution to safety issues that have left me and my children in a life threatening situation, twice. I was told by service there were some "bad apples" in my make/model/year MDX, but couldn't replicate issues that were provided to them with video and photo proof. they are content to leave our family of 5 with an unsafe vehicle for the duration of our lease. buyer beware.
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October 2023 by Jenna R.
If you are looking to waste your day in a car dealership this is the place to do it. I went in to buy my car out of the lease which took over 3 hours. The salesman was working two different sales at the same time, the paper work was missing files, and finance took their sweet time to actually get the deal finalized.
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October 2023 by John C.
Dropped 2017 ACura rdx in for service. John the service writer was very helpful and knowledgeable of the vehicle issue and recommended a fix. Car was completed on time. Well done John and Elite Acura for your guidance and support.
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September 2023 by sofia vazquez
Jerry was so nice and helpful. I walked in not thinking I would be able to purchase a car due to my credit history but the whole Elite Acura team made it happen! I’m super grateful and happy with the whole experience. Will definitely continue to come to this dealership in the future! I Can proudly recommend them to anyone wiling to listen.
