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July 2024 by Gary Ginsberg
Solid work. Trust the recommendations. Decent process start to finish.
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July 2024 by Mike Purcell
Three main issues when purchasing a brand new set of tires for my Toyota pickup truck. First they lost one of my custom lug nuts. They claimed that it was not on the truck when I brought it in. Wrong. Second they gave me an alignment, supposed to be warrantied, truck pulled significantly to the left. I had to have it redone at the Toyota dealer. Did not trust bringing it back. Third, they broke my TPMS sensors. They claimed I just had to drive for a little while they would turn back on. Incorrect, I took to the dealer to had to be replaced cuz they were broken. $500 out of my pocket. I do not recommend Firestone in Maple shade for any repairs. Stay away.
Update July 5th 2024. After several emails about Firestone wanting to address these issues....crickets.
Once again, stay away from Firestone Maple Shade.
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June 2024 by veronica donaghy
Ana took care of me and juggled 3 other customers as well. They were on time for my appointment and I used my Firestone credit card for a discount. Made a chore I usually dread, easy and pleasant.
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May 2024 by Mitchell Kendall
I decided to wait for AC service. Had me in and out in an hour. Great job!
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May 2024 by Peter Bindig
The work on my vehicle was finished in a very short time.
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May 2024 by Ryan B
Chuck, the Master Technician and Vishal, my Retail Associate, were great to work with and I could not be more happy with how fast the work was completed!
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April 2024 by Debra Pleis
Always very honest and fair in pricing. Always great communication and make getting an appointment very easy.
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April 2024 by Chokka Lingam
I would like to receive the test results in documents format for better understanding about what needs to be done in future and what comes next any why. What ever said in vocal is not able to follow and not satisfying.
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April 2024 by Chuck Agnew
Great experience getting new tires installed. Friendly and knowledgeable staff.
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March 2024 by Jeo
Trust me, don't waste your time at the Maple Shade location and go to the Marlton location.
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February 2024 by Celia Bradford
They were great when it came to listening to my concerns for my vehicle and then making sure that they addressed all of them! They also worked with me on the price and made sure that all the work I needed done was completed within my budget! They also took the time to explain all of the needed work to me and why it was needed! They were super quick with my car and I got it back the same day! Everyone there was very nice and patient with me!
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February 2024 by Phil A
Came in for an oil change for my wife’s and told Vishal I needed brakes, tires and an oil change for my car in the next week. I had planned on buying tires at BJ’s but after speaking with Vishal (manager) I purchased a set of tires and booked an appointment for brakes and an oil change for my car. I feel totally confident and comfortable in my decision based solely on my dealings with Vishal. I love one stop shopping !Forgot to mention: About those brakes that my dealer told me I needed, and I in turn let the manager know....well I get a phone call from the manager after they pulled the tires and he informed me my brakes were fine...over 6mm in front and 9mm in back.Talk about honesty!!
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February 2024 by Lorenc Cici
My appointment was scheduled at 12. I was out of there by 1 PM. I would go back again when I need my next alignment.
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February 2024 by Brian Coyle
Firestone replaced the wrong tires on my daughter's car, leaving dangerously bald tires on the vehicle during the winter driving season and putting a teenage driver in a dangerous and unnecessary situation. When I met with Eric, the manager, on this, he pretended he couldn't find receipts for transactions that validated my claim to avoid refunding me for the mistake.Additionally, he was very unprofessional in his words and tone and offered a single (terrible) option: "I'll refund you for the issue but you're never to bring you car back for service here."I have spent thousands at the Firestone in Maple Shade, NJ in the past 12 months and this is how the manager is representing your business when faced with a situation that was created by your employees that could have killed my daughter? Unbelievable.
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February 2024 by Brian C.
Firestone replaced the wrong tires on my daughter's car, leaving dangerously bald tires on the vehicle during the winter driving season and putting a teenage driver in a dangerous and unnecessary situation. When I met with Eric, the manager, on this, he pretended he couldn't find receipts for transactions that validated my claim to avoid refunding me for the mistake. Additionally, he was very unprofessional in his words and tone and offered a single (terrible) option: "I'll refund you for the issue but you're never to bring you car back for service here." I have spent thousands at the Firestone in Maple Shade, NJ in the past 12 months and this is how the manager is representing your business when faced with a situation that was created by your employees that could have killed my daughter? Unbelievable.
