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June 2023 by Angela B.
The service I got from here was amazing. Everyone is so friendly & polite. The NEW FORD EXPLORER looks awesome! I would recommend this Dealership to anyone!!
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April 2023 by Chad G.
Emailed a rep the model I built and to please let me know when I could place an order, after some time went by I got an email that I could place an order for the car I wanted. Made a reservation to show up and talk with a rep, when I got there they told me I couldn't order the car I wanted due to it being a hard model to get. But they didn't seem to understand that's why I emailed early and waited to be able to make a reservation. Save your time and money and go somewhere that cares.
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January 2023 by Dave R.
This is not a complaint regarding their customer service or their work completed. If it were, I'd give five stars there. This is about the Misc charge they started charging just to make and appointment. Check the last item on your bill. They are charging to make a service order online. They take your comments from your web appointment and charge you for them. Craziness and the last time appointment for me
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September 2022 by Anne Marie R.
Zero stars! Don't go there!! We drove over an hour to buy a car,that is still listed as available on their website, to be told that it was sold last night, after the dealership closed!! What a line of bologna. We were hounded to come, only to be disappointed. I could only imagine the customer service after they make a sale. Horrible!!
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August 2022 by Alejandro Sanchez Muñoz
Good service, not so expensive prices very good deal
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April 2022 by Franz H.
Brought my work vehicle in for a brake shimmy they didn't fix the last time I was in. I also have a leak in my windshield. I was the 4th car in line that morning. The van sat 2 days without being touched. I messaged the service writer around 4:30 pm through the text messaging number they provide. He responded to me the next morning saying he must have responded to someone else. I spoke to him later that day. He said if I had made an appointment I would have been seen but that no walk ins were being looked at. His final text to me was "is the vehicle staying or are you taking it"--Chris Dacanay Holman Ford Lincoln Maple ShadeI was sent a follow up message asking if I was satisfied with my service. What service?! I responded how is wasnt happy with the lack of service I received. Big surprise, no response.My work vehicle is covered by enterprise fleet as well. They are guaranteed to be paid for whatever work is needed on this 2 year old, 30k mile vehicle. My first time in they told me the brakes felt good. 2 bad experiences. Maybe you get better service if you book it a month in advance.
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November 2021 by Ameerah F.
Brought my car in for a maintenance appointment that was scheduled on Wednesday. I was given the 3rd degree on what the problem was with my car, but the reason I was bringing it in was because I didn't know. Was told my car wouldn't be seen until Friday. I didn't get an update on my car until the very next Wednesday! A whole week later. I was basically told not to fix my car and to get rid of it, which really helps a lot ... not. So, not only was I without my car for a week but it didn't get fixed and I still had to pay $200 :/
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May 2021 by Micki C.
My car was taken in because of almost flat tire. I didn't have an appt but, when I brought it in, they said about an hour or two max wait time. I was there for 5 hrs waiting for my car. I went up several times to inquirer why it was take if so long for a NEW tire to be put on. SO THEY WOULD CHECK AND THEN NOTHING. Finally done they quoted me 130.00 they came out with a quote of 240.? I blew. They did end up with charging me 144.84. While I was waiting they kept trying to up sell me on all kinds of service that I just had completed there. DONT EVER USE HOLMAN SERVICE
