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September 2023 by Bill P.
When you buy a car at MAPLE SHADE, MAZDA, TURNERSVILLE you're promised a lot of different things. The problem is you could never get your car in for service they're not open Saturdays they never have appointments. There's nothing available for months in advance. And addition if you don't have your car serviced on a regular basis they won't honor the warrantee that they give you which is only at the dealership. In addition, the oil changes that they give you are free if you can get in to get an appointment. Go to another dealer buy another car maybe Turnersville at Penske they're much better. I was quoted a brake job at Turnersville Mazda, which was a ridiculous price. I ended up bringing it to Toyota at Penske Toyota in Turnersville. I got it for half the price and they did it the same day. Do not buy a car from the dealership.
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June 2023 by Joe S.
Maple shade lives up to its name and gets by with SHADY business practices.DO NOT BUY FROM THIS DEALERSHIP, especially if you plan on purchasing a car that is in transit! They WILL NOT honor your interest rate or your proposed price and they will NOT make right on THEIR mistakes!I'm an out of state customer and I accepted a proposal on a MZ3 carbon AWD sedan in March after doing a lot of shopping around a bunch of dealerships within a 150 mile radius of my home town (which doesn't have a Mazda dealership itself). Maple shade did not have the car I was looking for on the lot, but did have one in transit, and they gave me the best proposal by a big enough margin that I figured it would be fine to wait the extra month for the car to come in over purchasing from a different dealership that had the car on the lot (See photos attached to this review).I had other dealerships send me proposals on the wrong cars, so I confirmed with the sales rep that the proposal I received was for the car I was looking for, to which he confirmed (attached photo). I accepted the proposal and was told that my interest rate (at that point 4.29%) and my out the door price was locked in, I just had to wait for the car to come in.The expected delivery date came and went, and I inquired about the status a few times during my waiting period, all the while being told that it was on the way and not to worry, my interest rate and price was locked in and everything was all set for when the car came in.Fast forward two months after I accepted the proposal, a month later than expected. I received a call from my sales rep telling me that the car made it to the lot, but there was a problem. They would not be able to honor my interest rate. "Mazda financing has changed in the last two months and it's out of our hands" he said. My interest rate was going to be 6.9%. He escalated my call to a supervisor (and as far as I'm aware, he's the owner of the dealership) who THEN tells me it looks like there's an issue with my out-the-door price, that it was too low, and they wouldn't be able to honor that because i was "Misquoted for a FWD Mz3" even after I confirmed with the sales rep, 2 months prior, that the proposal was for an AWD variant of the car. I sent the supervisor the email chain and he refused to budge at all on his out the door price, even though his dealership caused two GIANT mistakes that would have cost me a sum of 4 thousand dollars and an increase of over $60/month over the course of the 60 month loan.This has got to be some of the most abhorrent business practices I have ever experienced. Not only did Maple Shade hook me with a bait-and-switch low price (And yes, regardless of what you say Maple shade, giving a different price 2 months in after I requested confirmation in my initial discussion and refusing to budge is a BAIT AND SWITCH), they did it during a period where the swing in interest rates was absolutely nuts with a car that is rarely readily available on the lots. When I put my deposit on this car I could have purchased the same car at a closer dealership and had it within a week with the lower rate and made out better than what maple shade tried to peddle to me two months into waiting.After Maple shade pulled this stunt on me I went back to searching online and luckily was able to find a more local (within an hour) car, on the lot, that was the exact same make, model, and trim, with additional optional features, at a lower out the door price than Maple Shade's new proposal, that got even better with a little negotiating. Suffice to say I purchased from that dealership over Maple Shade, although due to the interest rate I still would have been better off purchasing two months ago.Maple Shade, I'm not done with you. This review will be left everywhere I can place it. You wasted my time, money, and patience with this crap and you WILL be held accountable for it.
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May 2023 by TeeTee W.
I dropped my vehicle off for an oil change on March 14, 2023, and a strange noise when I pushed on the brakes. I was contacted hours later stating my brakes were installed incorrectly, and that it would be best to return the car. I purchased the car in Texas so that was not an option, they did contact the Mazda warranty department who insisted before they covered anything I would need to purchase 1200 dollars tires for my car to complete any repairs. I agreed so that I could get my car properly repaired, after that I was advised the warranty would cover the breaking replacement needed but the parts would not be in until the end of May. I requested a loaner car but was provided one with mileage restrictions, I requested due to my commute to work it would need to be lifted and that was granted. After a week of keeping the loaner car, I was asked to return it not once but twice and I did as request. As I was traveling two tires on the passenger side on the last loaner car blew out. I contacted maple shade and was advised I would need to bring the car back the same way they gave it to me, so I went to Midas and purchased two tires for $649 Soon as I drove off the tires busted again, Midas requested I bring it back and determined it was the rims, I was sideswiped while trying to turn into Midas. I contacted Maple Shade again and was advised I had to get the car to them, so I got it towed for $127.00. I was then contacted by Maple Tree requesting I do an insurance claim due to the damages and I did which is another $500 for the deductible. I've don't everything they've requested, and they have refused to give me another loaner car. I had to rent a car which has cost me another $534.17 to commute to work and I have been unable to get any type of assistance from maple shade, all I keep getting is what they can not do. They have been rude and very hard to work with since day 1 of me dropping my car off. When I asked to speak with a manager, no one was ever available nor contacts me back. I need transportation until my vehicle is repaired whenever that'll be. This deserve one star. Don't take your car here if you want to be treated like crap especially women!
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March 2023 by Joe M.
Purchased car with maintenance and the window for service is three months out. Absolutely useless service plan!!!
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November 2022 by Cindy S.
Service department was reluctant to do warranty work and told me I really should go to the dealership I bought the car from, even though I now live hours away from that one. He was very unhelpful. I love my Mazda but wow I won't choose this dealership for future purchases. I should go to the dealership I "already have a relationship with"? Well, that will never be Maple Shade Mazda.
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April 2022 by Rory B.
*For the Service Department Only*I have taken my 2020 CX-30 here for every service since we got the car. Every time, the folks in the Service Department take the time ti explain the different service options, and are very honest about what is important, optional, and unnecessary. I even had an off-service issue with one of my tires, wherein I fully expected to have to buy one, if not two, new tires. They took a look at the issue, and told me that it was purely cosmetic, not structural. I was a bit skeptical, as it looked bad, but the gentleman in the Service Department said, "I'll put it to you this way: if you had purchased the warranty from the dealer, this would not be covered. I'll replace it if you want, but the structural integrity of the tire is unaffected." Another time, a different gentleman took the time to understand my intentions for the vehicle in the next few years, and make a service package recommendation based on the implications of each package down the road. Their combination of patience, clarity, and honesty is rare, and greatly appreciated.
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December 2021 by Michael Lau
Today they did a good job and did it very carefully, thank you technician
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September 2021 by Matt M.
This place is for vehicles under warranty only, and even if I had a vehicle with a warranty I would never bring my car here as the mechanics are lazy. To preface- my car is my baby, I do most of the work myself but as it had an active recall I brought it to the dealership to address some issues.I brought my 2009 Mazdaspeed3 in for a recall and 75k mile service. I also told them that the headlights weren't working correctly because the ballasts and igniters were failing. I asked them to check for a noise in the front suspension and to see why the new brakes were squealing.The mechanic who did the service did an unbelievably poor job. He cut every corner, he reattached my headlight using just 1 of the 4 bolts required! It was literally shaking on my drive home. I found the other 2 bolts wedged under my windshield wiper. The covers for the wiper tray were pried off and never put back on. The entire undertray was reattached using just 5 plastic screws, I had to replace the other 10. I have no doubt it would have fallen off at high speeds.They ended up charging me $350 just to diagnose that the ballasts and igniters were failing, even though I had already told them that!!! They then wanted $650 JUST FOR PARTS, so I went online and found the exact same OEM parts for $80... In all I spent $1000 for them to install the End Links that I PROVIDED, do an oil change and do an awful job putting my car back together. They never even looked for the noise in my front suspension, or addressed the squealing brakes.And the kicker! After getting my car back, all sorts of new electrical gremlins- the clock button no longer works, cant set the correct time. The AC temperature now displays in Celsius and cant be adjusted!I ended up spending my weekend taking my front end apart to fix the headlights myself, and learning all about the corners they had cut.NEVER GO HERE!
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September 2021 by Alan W.
Received a Recall notice in the mail for my 15~ish year old Mazda. Tried to contact them five yes FIVE times (website sez they opened at 8am)No, I do NOT want to schedule a 'call back', I just want to speak to someone in North America. Does that make me a racist? So be it.When I finally reached a real human being, he was polite, and helpful informing me that my wasted time wasn't worth it. (Not his words)I have owned five Mazda's, (mostly loved 'em) and one Toyota I may just become a Toyota+guy.
