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March 2025 by Rickie Taylor
I've been an Infiniti customer for 15 years owning a G37 and Q50. I get both serviced at the Mapleshade location.
Today... today they have solidified my loyalty to the brand. During my last service, a small issue occurred and when I brought it to their attention, they owned it instead of trying to make me look like I could somehow be responsible or even make up something to have me pay an extra cost. That is how you do customer service. It is the exact same thing I would do for any one of my hundreds of clients. Take time to take care of the things you can.
Thank you Team Infiniti. (I'm purposely leaving out names.)
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October 2024 by Allen bullard
Brought my QX80 in after having issues with the battery light coming on and being told by local garages that it needed to go Infinity for software updates. Also, warm air blowing out of drivers side vents.
Online Scheduling was easy, especially if just dropping off and no loaner car needed.
Dropped the vehicle off and was asked to sign the bottom front page of the work order. I looked and saw the notes and ONE (1) diagnostic charge. Since I have the Infinity Elite Coverage, I was told if covered, I would pay anything.
Received a video for the battery issue whereby they advised that software updates were needed (which I already knew). Also received a video update for the AC, whereby the actuator needed to be replaced.
Infinity Elite covered the Actuator and the associated costs (diagnostic charge).
Picked up vehicle, only to be told balance due, which was for a second diagnostic charge for the battery.
This was not the same person I dropped the vehicle off to, so I couldn’t get mad at him. But I explained and showed him the paperwork where I knew what was wrong (software updates) because nobody outside of Infinity would touch the system.
The gentleman explained that what was done was something that Infinity is aware of, updating the battery saving mode and IPDM adjustments. He would note my paperwork and advise them to call before finalizing the CC payment. Since I didn’t hear from anyone, I contacted the Service Rep via text. He claimed one thing, I claimed one thing.
So I’m paying a second diagnostic fee, when I only saw one at drop off (sign here..front page), for something Infinity is aware of, and for what I knew that was needed ….hmmm. So we charging diagnostic fees for every problem wrong….. when prior to my arrival, I had a diagnostic check just done and all the codes came across which lead me to Holman Infinity.
After leaving my dealership and Infinity survey feedback, I received a call, but was at a funeral. I received another call, which I returned and left a message. Haven’t heard from Holman Infinity Service since. I guess they can say we did 2 attempts and moved on.
Couldn’t tell them that they left something hanging from the bottom of the truck. May have incurred another diagnostic fee.
Glad Matt Black Infinity (5*) has opened in Egg Harbor Township, as Holman had the Infinity market locked in South Jersey, unless driving up to Ray Catena Infinity.
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September 2024 by Melinda Youk
My husband and I have gotten our car serviced here a couple times before and those past experiences were great. However today was a disappointment.
One day our car started acting funny and we noticed it was in “limp mode”. I called in to schedule an appointment for 9/23/24 and they put us down for the last appointment of the day at 4pm since our car was not drivable and it was going to be towed in to be serviced.
Our car got dropped off in the morning of our appointment and I received phone call confirmation from our service advisor, Alexandria that they got our car. We didn’t expect them to get started servicing our car right away since our appointment was scheduled for 4pm. Ten minutes after 4, I get a text from Alexandria that our car did not make it to the shop and she will reach out the following morning. Okay, no problem. It didn’t bother us, as long as we know our car will be serviced, it didn’t matter to us how long our car will be in the shop.
The next morning, we get the video message from the technician explaining the reason that our car is not drivable is due to an internal failure in the transmission and there was no option to repair, only replace—which they quoted us to be a little over 25k. We didn’t expect for it to cost that much and even if we had over 25k laying around to spend, I would never use it towards any car repairs, I would just get a new car. There were other recommended maintenance repairs and we decided that it just didn’t make any sense to go through with any of the maintenance work since it would still mean that our car will still not be drivable.
I contacted Alexandria and told her that we’ll just pay for the multi point inspection the technician performed and schedule another tow back to our house so we can figure out what we want to do on our own. Alexandria sent me a payment link thru text and I paid the balance before I contacted my insurance’s roadside assistance to have my car towed back home.
After scheduling the tow I called Alexandria to confirm that the payment was received and the tow truck will be arriving in about an hour and half. She confirmed everything and all should be good to go.
An hour and a half later I get a call from roadside assistance telling me that the dealership refused to release my vehicle to the tow truck driver because I failed to settle my balance. Immediately I contacted Alexandria, and she claimed to have no knowledge of the tow truck arriving and our car being denied release. It was very frustrating going back and forth with roadside trying to schedule another tow because of an error that they made which should have never occurred in the first place. I understand mistakes happen, but I was polite and communicated clearly with our service advisor the whole time. Even though we felt that the quote to replace our transmission was astronomically high and outrageous, we made no fuss and we were still grateful they were able to let us know exactly what the issue was even though the issue could not be resolved today. I guess they were bummed we didn’t go through with getting any of the maintenance work done and they wanted us to spend more money that’s why they refused to release the car.
Whatever the reason, it was just extremely disappointing that after the mistake they made, Alexandria just failed to reach out after I tried contacting her multiple times after requesting a new tow, just wanting to be sure and confirm that on the second attempt, they will release my vehicle to the tow truck driver. I was just completely ignored and no apology was ever made for the inconvenience it caused. They clearly do not value or respect their clients and it’s such a shame because I did like getting our car serviced here but this whole experience today just left a bitter taste in my mouth.
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May 2024 by Abdullah Ahsan
Mr. Weiss took great care of us and provided excellent service.
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October 2023 by Linda D.
My car had a recall but I was over the mileage. Ok is what it is. But service wouldn't even quote me to fix my car. It's in drivable but they still want $15,000 grand from me after they repoed it. Holman infinity does NOT CARE ABOUT YOU AFTER THE SALE! Period.. Better off not buying from them.
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March 2023 by Mark Stone
Great service!!!!!
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November 2022 by Anubis G
Their customer service for you INFINITY owners is outstanding. And you thought you needed a BMW for that type of service.
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November 2022 by Murad Safee
Friendly sales rep and parts dept.
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August 2022 by Dok J.
I couldn't even get a price for a scheduled service, not to talk of an appointment. Most other dealerships use the same tool and have the fixed pricing for scheduled services on the website, not these guys. I called in and still couldn't get a price for a standard scheduled price for my Infiniti. Apparently, no one was available to provide pricing.You need to up your game, so you don't lose potential customers.
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August 2022 by Ty
I want to say thank you to my service consultant Steve Dopke. Him and his team are very courteous and provide nothing but a pleasant experience. Been here twice to get repairs and have had great experiences both times. Very speedy service. I recommend everyone to go there and you will say the same.
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May 2022 by Steve K.
Great customer service, it's a little over an hour from my location, but my very positive experiences here will keep me coming back to H I...
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March 2022 by Tyme Is Money LLC
I want to say thank you to my service consultant Steve Dopke. Him and his team are very courteous and provide nothing but a pleasant experience. Been here twice to get repairs and have had great experiences both times. Very speedy service. I recommend everyone to go there and you will say the same.
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January 2022 by Mark Z.
I have purchased multiple vehicles from Holman Infinity, I was extremely satisfied with my initial purchase; however, all good things come to an end, as did Holman Infinity.I recently had to phone service to make an appointment. I called several times and continued to receive a voice mail. Finally I called chose a different option and a women answered and informed me that I had to leave a message and they would call me back. I did, and today is 10 full working days and still no call back.I waited a week and phone again to ask a service question, I was told I had to speak to my sales person Sal, whom I have already purchased two vehicles from. Sal informed me that someone would call me back. I waited two days, no call back. So basically I was/am waiting call backs from two departments.On the third day I called the dealership 10 times. Each time a different person answered the phone and all sent me to someones voice mail. We already established they do not call back, so I refused to leave a voice mail, finally speaking to someone and demanding to speak to a manager. This is one of the many issued I have experienced recently. Oh I should mention one additional.I made an appointment to have my vehicle serviced. When I arrived I was offered a "loaner" car. I asked how long will a service visit take, and I was told an hour and a half. So I accepted the loaner vehicle and ran some errands. I returned in an hour, and anticipated my vehicle in 30 minutes. I ended up waiting approx 3 additional hours. Why you and I asked, because when they provide a loaner car your car is not worked on, they hold it until you return, and then put it in line for service. So I actually waited longer then I would have if I had not accepted a loaner vehicle. POOR, POOR, POOR communication, customer service. That was not told to me when I accepted a loaner, I was told my vehicle would take an hour and a half.I recently sold my Infinity, as Holman was really "low balling" me on a trade in. I was told my Sal (my salesman) if I wanted more then what they were offering I would be better off selling it myself. I did, (for considerably more then what Holman offered) and I intend to purchase another infinity, only it will not be a Holman Infinity.Dr. Zorzi
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December 2021 by Staci N.
I have had many positive experiences at Holman Infiniti from the service to the staff all have been professional, courteous, and responsive! I emailed the service director Marc last night at 10 pm and my matter was resolved with an email confirmation in two hours later... Where can you get that turnaround service during the holiday, staff issues with COVID, and after work hours? I will continue to bring my QX60 to Holman for all of my service needs as well as recommend my friends and family to such an amazing dealership! Thank you again, Marc! You exceed my expectations!!!
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December 2021 by Kelley S.
Customer service experience exceeds 5-stars. Professional. Friendly. Personal. Down to earth. Competent. Luxury with substance.
