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March 2024 by Andrea Boyce
First time trying the melting pot and could not be more grateful to have had Jill as our waitress. She made our experience so enjoyable with her kindness and amazing service. Seriously the best service I’ve ever had in a restaurant!! Food was amazing!
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March 2024 by Lorenzo Zimmermann
The place was very nice, the food came fast and are server Edwin was very nice the food was amazing and it was overall a 10/10 restaurant would recommend.?Kid-friendliness: I am a kid myself and the staff we’re very nice
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March 2024 by Melissa Steigerwald
We were just here for our first time on 3/2/24. Amazing experience! Delicious food and drinks and great atmosphere! Our waiter Nick S was fantastic! He was very nice and he explained to us how to order and went over all the yummy foods! It’s nice to have a waiter like that when it’s your first time dining at a new place you never been to! Thank you! All the food came out beautiful and it’s nice not to feel rushed so you can enjoy each course that comes out! Definitely will be returning! Was such a neat experience!
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March 2024 by
This was the absolute worst and most disgusting experience I have ever received in a restaurant: The bartender walked over during our meal, removed a craft of wine and served it to another table AFTER WE HAVE ALREADY DRANK OUT OF IT. Due to no glasses being served. The food was good because we cooked it ourselves. I will never ever come back. I believe that is also a health code violation. All of our drinks came out wrong. The server was amazing. He was 2 weeks into the job. Personality was outstanding. Absolutely disgusted. The ignorance is the place is horrible. The host were miserable. I can't believe she removed a drink we drank from and re served to another table. Mind boggling. The place should be shut down.
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February 2024 by Andrew Murray
Good food, unique
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February 2024 by
The food was absolutely delicious. Our server, Chris, was fantastic and we enjoyed talking to him. We chose not to have dessert, and it was promptly deducted from our bill. We appreciated such a wonderful evening!
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February 2024 by Arina
The complete experience for two?109$It’sClassic alpineSalad California and Wisconsin wedge(it’s not my favourite ))Entres classic and pastry fix rim cast iron grillCookie butter crunch
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February 2024 by Brian Marcine
Great experience and enjoyed the meal!! Nice nit being rushed thru the dinner as well
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February 2024 by Lisa Mayo
Jill was amazing! Very attentive and great service. We will be back soon to sit in Jill's section!
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February 2024 by BrianB
We had Nick as our server who was very hard working and attentive. The food and ambiance were amazing. We also noticed how all of your employees pitch in to help each other out. Overall, it was a great experience and we will be back soon.
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February 2024 by Tiffany Errickson
Jill is an ABSOLUTE ROCKSTAR!! She was on point with our order all night and kept us laughing. We will definitely be back and definitely be requesting Jill!! Melting Pot never let's us down and Jill made it even better for our family of 4!!
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February 2024 by Danette C
I’ve been to many different Melting Pot locations over the years and loved them, so I chose it to celebrate my oldest son’s 21st birthday and I made an 8:45pm reservation.We were quickly, politely and professionally greeted by two females when we walked in, were seated immediately and after a few minutes our server Anthony arrived. Introduced himself and said it’s a limited menu for Valentine’s Day (we were fine with that) and that he’d be back with the first course and would take our drink order. We had no idea what the first course even was so when he came back we asked for more detail on what we would be receiving. He explained it and unfortunately one of my guests does not like tomatoes and there was no substitution that could be made, but not a big deal. We continued and ordered the remaining four courses. The first course arrived and we were served water, no drink order was ever offered. Then, after a long amount of time had passed, Anthony arrived with the cheese fondue and added everything to the pot and walked away for some time while he did other things. (Note, every server in the past would stir the cheese until it was melted and ready for us to eat before walking away, he just dumped the cheese, didn’t stir it, and went to do something else, but he just dumped the cheese in and walked away so we just sat there and watched it melt) Some time later he brought out our salads, but instead of serving them to us, he left them on a tray by our table for another 5 minutes while he walked away again to tend to his other table as we just sat and waited once again. Finally he came back and gave us the salads. Instead of offering refills, he spent his time cleaning the two tables next to us. I believe it was at this time that we asked to order a drink for my 21 year old son. He said ok and, oh does anyone else want something? This is typically done at the start of the dining experience, correct me if I’m wrong. Irritated and feeling like were a bother for even asking, , the rest of us just decided to drink water. Another long period of time passed he brought out a broth pot and a grill. I explained we didn’t order the grill, we wanted two fondue pots because it would be hard for 5 people to cook all that food in just one pot. He took the grill and returned with another fondue pot.Eventually, our entree arrived. My family enjoyed everything, it was delicious. When we were finished, we sat. And sat. And sat. And sat. I don’t know how long we waited but I can say it was long enough that all the broth in the fondue pots had cooked down and started burning at the bottom of the pots so we took it upon ourselves to turn off the burners. We still continued to wait. Alas, Anthony came back! . Our chocolate fondue was finally brought and put onto cold burners and we just sat there again and waited for it to heat up. Anthony said he was going to get our bill. We finished our dessert, it was delicious. We sat and waited again and finally the bill was delivered. I brought the wrong credit card and asked him to wait like 30 seconds so I can quickly move funds over. He said ok and left again. Came back about 5 minutes later and processed the card. I didn’t bother asking for a takeout box because at this point we had already been there over 3 long hours and just wanted to go home.I have never experienced service like this at a melting pot. The lack of attentiveness, the carelessness spilling of water when refilling my glass, his splashing of ingredients when pouring/stirring them in the fondue pots, the lack of communication and the long, long periods of time we spent waiting.We were very polite and friendly the entire time and didn’t complain once. The food was remarkable.My son will only have one 21st birthday celebration and this experience is what he will remember.I’m beyond disappointed. Your servers are absolutely a big part of the experience and it felt like ours didn’t want to be there, and that we were an inconvenience. I’m sure you have cameras. All this can be validated if you watch them.
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February 2024 by Brianna Miller
Went here for a late valentines dinner, my boyfriend bought the romance package and we loved it! Recommending Jill as a server, she definitely looks out for her customers and has great recommendations!! We loved her. Great experience as a first timer!
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February 2024 by Kosta Scharko
Not worth it at all. Came in and ordered chocolate fondue, for two people. Small tray of stuff to dip in it, and an upcharge if you want more. Asked the waitress for a little more strawberrys to dip but couldnt get any unless I wanted to pay an additional fee. Took awhile to get the fondue heated up after it was served as well. Barely any chocolate for $25. Way overpriced
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February 2024 by Vince
I enjoyed my first experience at The Melting Pot! It was elegant but also very welcoming and friendly. I had my Valentine's/Anniversary dinner there and it was nice to have Valentine's options for my girlfriend. I decided to choose the half dozen roses in a vase, and my girlfriend loved it! Everything we had was delicious, and I would definitely recommend it to anyone.
