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February 2024 by Lynda Straker Otto
It was a hassle free rental. Staff is very friendly and accommodating.Thank you for a great experience!
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February 2024 by dlantoo
The team that Manager Alexa Tolentino has formed is one of the best Enterprise teams I've worked with anywhere!
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January 2024 by Kristen Richardson
I asked them to give me the number to the enterprise nearest to the auto body shop I’m servicing my vehicle at and they told me to Google. Honestly what is the lazy staff here for? Wish I could give 0 stars.
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January 2024 by moe Khalil
I got to deal with Amanda and Mark at this branch after my accident and the way I was treated was like family. Amanda made sure to go over all questions I had prior to choosing the vehicle that fit my daily needs while my car was being repaired and Mark was always a phone call away when I had a question after. Great costumer service, professional and would definitely recommend.
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January 2024 by Reid Henry
I am an Emerald Club member, renting a premium car. I was very frustrated with the underwriting limitations that made my last experience very poor. I was told to have a credit card and license for the rental. I had my credit card on apple pay and was not able to use it. I had an Amex but my wife is the cardholder - I was not able to use this. I had a debit card, but they had to downgrade my rental to a a standard car (as premium cars require only a credit card). I could use my debit card, but had to find digital examples of 2 residential bills to back up my address. If a $300 hold is put on, no matter if its a credit card or debit card, I do not understand why that was such a barrier. Customer service was very reasonable and accommodating through this - it is the overkill of risk management for the underwriting of a car rental that is ridiculous.
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December 2023 by Stephanie Mallios Compass Short Hills NJ
Mark, Jared and Alexa are great - super attentive, on the ball and sparkly personalities. Nobody loves renting cars, but they make the experience as good as it can possibly get.
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December 2023 by Derrick Johnson
The team was awesome and had amazing service! Shout out to Mark.
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October 2023 by Yvonne Job
Extremely satisfied with the service. The staff was professional and personable and made the pickup and drop off process seamless.
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August 2023 by Daniel Bentancur
Great experience!!! The online reservation was super easy, and the vehicle pick up was very smooth. The minivan that we rented was very clean and drove very well. We returned the vehicle after hours, and the office contacted the following work day to close the rental agreement. Spoke with Roddy, he was great!!! Very satisfied with Enterprise from beginning to end. We definitely rent from them again.
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August 2023 by Sarah Topolski
I left a review a little while ago. Enterprise replied back as if they “cared.” I emailed the email provided on that post and NO ONE ANSWERS YOU. I stand by my first review - I’m never renting from Enterprise again and I sure as hell won’t rent from this place again.
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July 2023 by Justbeing ME
I had the most amazing customer service from both Rodley and Victor. Both were engaging and friendly. They help expedite picking up and returning my vehicle. This will be my go to enterprise location moving forward.. please go see them.. They are amazing... I highly recommend this location for your rentals.
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July 2023 by Be Great With Nate
I find this Enterprise as the best enterprise in North New Jersey. They are very professional and always put the customer first. Rod helped me with everything! He was very patient and helpful! Thank you again Rod!
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May 2023 by Anthony Harding
The help that I received at Enterprise in Maplewood was awesome. Olivia was very empathetic , made sure I understood everything and answered all my questions. I recommend this location for all those who need a rental.
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May 2023 by Tatiyana Distance
Amazing man!Been here for 3 cars and have not had any issues. Treated my like one of his own. I meant someone in the same dealer and did not get the same service. Gary only!
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May 2023 by Lisa Douglas
My vehicle was struck in the rear caused my a driver not paying attention to speed bumps in roadway! My insurance carrier Njm approved me to receive a rental car from Enterprise. The service I received from RACHAEL at Enterprise was superb. Fast, convenient and easy to setup my vehicle pickup! No delays!! My SUV was waiting when I arrived.
