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October 2025 by Romil Shah
booked a reservation, they called me morning of and said they didn't have my car and i would need an upcharge to book a new car. very frustrating
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August 2025 by Barbara Williams
This location is horrible! Reserved a car and when I went to pick it up the young lady asked if it was a personal or insurance rental then stated there were no cars available at that time and she would put me on the waiting list and call me later that day. ( Never did she look up anything on the computer but spoke to someone in the back). No call but last week I see a charge on my bank statement, called office and no one could answer what the charge was for! Called customer service only to be told that it was a no show fee! I explained to customer service what happened and they took care of it. Called Maplewood office back to see why I was charged a no show fee and no answers to my questions! Never use this Maplewood Branch of Hertz for anything! Hertz check your branches!
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July 2025 by Andrew Christopher
Reserving a car from this location doesn’t guarantee you’ll get one. What it does get you is a rude staff member who does not care at all.
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July 2025 by Andrew Poray
Reserved a car. They called at pickup time to say the car wasn’t available. Couldn’t tell me when it would be available so I asked to cancel. Said they couldn’t cancel be cause I had prepaid. Staff member was extremely rude, interrupting me every sentence and eventually hung up on me. Avoid this place like the plague.
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July 2025 by Nehal Tarimela
Would have given 0 stars. They do not give a damn about customers. Hertz corporate, take notice or lose customers forever !
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June 2025 by Eva Merryman
Small, not well maintained location in run down neighborhood, no greeting from staff. Refused guaranteed upgrade. Very unpleasant, will not return and cannot recommend.
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May 2025 by Avi Perlstein
They didn't have the car we reserved so they made us pay the cost for the upgraded vehicle.... Unfathomable.
And trying to act like you care by writing that you are sorry but doing nothing to fix it or change the experience for anyone is just adding insult to injury.
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January 2025 by Omar
Booked a reservation in morning. Showed up in the afternoon to pick the car up. They said because I’m using a debit card I have to wait 24hrs to pick the car up…meanwhile that’s what I used to reserve the car. I asked where was that information, she said it’s part of the fine print…
I just went up the street to enterprise. Less headache and slightly cheaper
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January 2025 by Peter M. Zollman
Great local Hertz office. Good customer service. Just be careful because their hours are limited.
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October 2024 by Dave
Good prices and excellent customer service from Chris.
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October 2024 by Ali Azim
Great service and supportive attitude. In particular Johny has always provided excellent customer service. I am a regular customer at the location and would highly recommend!
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August 2024 by Empress Collections
Awful experience. Manager on duty has a nonchalant attitude. Would not recommen
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August 2024 by Anisha
Every time I book there I regret it. But it’s so close to my house rather found to Newark. So it’s the second time I booked the manager special. What is ok. I don’t mind if k get surprised with a car. And yes I know it could be electric. But I worked at sixt as a good representative you ask your customer where they go to find out what is best for the customer. Nothing no questions asked. He gave my husband an electric car. He never drove one. No introduction no where to charge. Only thing he weit can’t charge at Tesla station. Wow. Ok. Use Google that’s what he told him. He asked for a patrol car the guy said yes for an extra charge. Are you for real. No you should have at least an option. We were about to drive 4h. If he would have asked he would understand, the whole trip turned into a 8h trip because we couldn’t find a supercharger. It was horrible. I was so mad, we couldn’t find the plug. Horrible. Not the first time. The service is just terrible. Everytime we book a car the representative is not doing their job. Never again. I will book in Newark from now on.
And a copy and paste respond from the owner. ?? that’s a joke
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August 2024 by manideep reddy
Employees at the front desk are rude and don’t respond properly. They accept reservations online but just deny saying they don’t have a car
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August 2024 by yosef schick
They simply cheated me.
Pushed me to return a car in Newark, charged me for insurance I did t want and gave me a car with no gas and I got charged for that.
They do not answer phones and are ignorant.
Only rent from Newark
