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“Zack was so helpful when I popped in to get a document notarized this morning. He was accommodating in sifting through the document I sent in order to print the correct pages, which I really appreciated! Then he was careful to delete the document right away which had sensitive information on it. Thank you, Zack!
While I was sending the email, I got to witness his charm in handling a sticky situation with a customer who had missing labels due to a third party’s mistake. The customer could have left angry, but instead he left smiling. I bet the customer will ensure the other party gives him the correct labels next time because Zack had made a cartoon for these unfortunately common situations with this particular third party. It was such a nice lighthearted way to explain the policy and why it needed to be followed. Ha ha it made my day. Many people working in customer service become exasperated when there’s a recurring issue such as that, so I was impressed with how he handled it.
Thanks again for all of your help! I’ll be back!”
“Needed to send a picture to California. Have a hard time wrapping Xmas gifts. Went to this UPS store and was greeted by Gabe. What a pleasant employee! Big smile and explained the wrapping procedure and cost. Had it done in one hour. Above the fair cost and excellent wrapping, Gabe’s personality, warmth, and desire to do a good job was appreciated. I hope the owner knows what a great employee Gabe is.”
“Went to Absecon NJ UPS store & very nice young Lady, Heather, helped to mail our sheets, towels, & air mattress to our Florida in the most cost effective manner”
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
“I always like using UPS over other carriers. I feel like I have more control over the delivery date, the packaging, and I feel secure in my purchases. The people are always helpful there too.”