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November 2023 by Arshad Raza
This location is one of the best branches I have ever visited for chase… don’t even know where to start from when it comes to complimenting the location, interior, staff or the service – everything over all for be was a 10/10 without any questions –Ill start by listing the issue that I had recently added my wife to my account at another branch in new brunswick NJ and had that account for about 10years – for some odd reason chase decided that they needed my SSN to be on file after 10 years of the account and without even notifitying me they ended up closing the account – I walked into the branch at marlboro explaining and trying to look for a soltions immediately I was helped and told a soltion was being put together one of the team members by the name of george assisted me and not to mentione we were on hold by the coroparte for about an hour before an answers came about – Later george told me that we should be good by tomorrow he has submitted the forms that they need to activate the account – Next day without me even calling in or checking I received a call from Louis John Rizzo who was the branch manager – He is a great personality who really I would say enjoy what is does not only that he honestly will go out of his way to help you for your trouble caused by the bank –I was not even expecting anyone to call me to notify me that the issues is still on going – Later that whole day Louis kept me updated trying to find a solution for the account to get activated – unfortunately, corporate was not that nice so, at the end we had no option but, to open a new account – With the holidays coming I advised Louis that I needed the new account on urgent basis due to the fact that I need to make credit card payments thru a new account – Louis than set me up with a similar personality Bindu Memon who helped me opening an account – With very less time she was very proactive and got me setup with an new account in just about 10 min –This was by far the best banking experience I have had – I appreciate everything these guys did at this branch. They all definitely deserve it if anyone is reading this lol …
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October 2023 by Bott
I enjoy coming here as the staff is always friendly and courteous. If I am out, I skip going to another Chase nearby, and head here, my favorite branch.
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April 2023 by Jemin Amin
Had a great experience opening new accounts with Bindu. She was very knowledgeable, friendly and made sure I had a great experience. Highly recommend her for all your banking needs.
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April 2022 by Adrian Diaz
Outstanding customer service. My teller George offered expedient and friendly service. Branch was warm and welcoming.
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December 2021 by Boris Nemirov
I second another reviewer's comment on horrible customer service at this branch. I've been a Chase customer for over 20 years. Went today to this new branch as it is closer to my house to have a document notarized. A woman named "Tanya" gave me a very hard time and refused to notarize my document because it was not completely filled out. I then filled out as much of it (zoning permit application) as I could on the spot, but it was still not good enough for Tanya and she wanted it filled out thoroughly with all the details. How is that relevant to notarizing my signature??? She was very rude and unhelpful. I then went to the branch I have gone to for years on Route 9 and had the document notarized with no problems. Avoid this location and certainly avoid Tanya, unless you want rude lack of customer service.
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August 2021 by Kingg Dott
Horrible customer service! Chase closed my business account for no reason and when I went to this branch (the same branch that I opened my account with) I spoke to Tanya Zak the assistant Vice President. I was told she didn’t know why my account was closed and she would have to call it in. I was also told the wait time was 20 min and she would give me a call when she found out what the issue is. After 2 hours pass I called her back about 3 times and left a voicemail just to get no response. If this is how customers are treated with their business accounts, I will never bank chase again. Sorry excuse of a branch and I don’t recommend anyone to ever use this location.
