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June 2023 by Chantal Espaillat
On June 2nd, my license plates weren’t removed from my towed totaled vehicle. It was a Friday late afternoon, I was concerned throughout the weekend.But when I called IAA at 8AM Sharp, a reception answered immediately and was very helpful and assured me that my plates were at their office. She offered to mail them directly to me, free of charge or pick them up. I drove there, grabbed my plates and I was in and out within 2 minutes.Thank you for a positive experience.
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June 2023 by Ryczek
Customer service is bed not helpful and manager is don’t helping and have attitude problems for customers
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February 2023 by juan tejada
IVAN the supervisor is the worst!! He doesn't have no empathy for customers problems that they caused.
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February 2023 by Josue ovando
Ivan(supervisor) is super rude!! He does not know anything about customer service
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January 2023 by Raymond Mangual
Horrible customer service. They don’t care about your problem, claim or issues.
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January 2023 by Sarina Nunez
Do not do business with this people!!! They are a Bunch of thiefs. Speacially Iván! Iván is the worst.
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July 2022 by lv vl
Always a pleasure a shout out to Stephanie! Thanks for helping me out.
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May 2022 by Pat Geraldo
Some staff members at Texas road are extremely rude.
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April 2022 by myron chrisp
Fairly smooth transaction to pay for an auction vehicle. Do not expect any friendly or welcoming service from the staff. I'm certain the owner allows it, because they seem comfortable. I certainly wouldn't and I am a business owner.
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August 2021 by Anthony Sweetman
Sorry my phone was working but thank you Alex for your customer services and thanks for helping me find my way home real customer service help a customer in need wish the best off luck thank you very much
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August 2021 by Lj S
No one answers the phones. Or voice mails. Impossible to get threw. Very unprofessional
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March 2021 by R J5
Super disappointed with this place, no consideration for people’s time. We were involved in an accident on the New Jersey Turnpike. A couple of days later after we got out of the hospital and got our rental to come get our belongings from the car. We called ahead to make sure there are no issues because we live out of state. An associate told us as long as we got there before 5, we would be able to get our belongings. We showed up at quarter to 5 and they would not let us get our belongings and that their yard closed at 4:30. No accountability for what their associate told us, no compassion for a family that just went through a tragic experience. Please avoid this place by any means necessary. I’m so disappointed, who knows when I will get back to NJ.
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November 2020 by Okwi Orabasili
Great service. Helpful employees
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July 2020 by Oleg C.
They never pick up the phone. So disrespectful. Customer service responds neither via email nor via the phone. By the way they are salaried for this job. And they're not volunteers.
