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December 2023 by Sarah Groginsky
Fantastic glasses! My sunglasses lasted about six years—and I wear them CONSTANTLY, even in the ocean. They were my favorites and I was so sad when they broke. Great quality at an affordable price. And I didn’t realize they had a lifetime warantee so I was just given another pair of glasses to replace my old ones. Wow! Customer service was so helpful and quick. I’ll be back for extra pajrs. Thank you! :) :)
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July 2022 by Anthony Jones
Purchased glasses at Denver airport. Was told they had an amazing warranty. They broke by the time I got home. I have sent two emails and left two voicemails over 10 days with no response. Super dissapointing.
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July 2022 by Olamide Ola-Niyi
Bought the Osborn street polarized. Had an issue and reached out to Louis at NYS. He promptly issued be a gift card for my damaged pair. I was able to order a new pair from the website within minutes. Not only are the glasses sleek and cool looking, the customer service is EXCEPTIONAL.
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May 2022 by Isabel Gonzalez
love that store ❤️? I recommended
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October 2021 by Brit Lorzing
Terrible owners, terrible product. Cheap sunglasses, even worse customer service. DO YOURSELF a favor and literally go to America's Best,That's the worst place I can think of besides this.
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August 2021 by Brittany Ward
You know, I hate to leave bad reviews. I had a virtual interview- and I was brought in for an in person interview. I understand if I am not a good fit for the job but the fact I was told they would get back to me, several times and they didn't- it seems cowardly. I took time out of my day and out of my schedule to come in and interview in the pouring rain mind you- they didn't answer the phone for 15 minutes to let me in. The place seems like it won't even last another year. I've contacted Marc several times. Luckily, I have another job to fall back on but to be such an inconsiderate and unreliable employer especially during COVID- this wouldn't be a company I would work for anyway. They seem more of an MLM business than anything and for future note: take the time, send an email to employees who interviewed. I drove out in the rain, waited for you way past my scheduled interview time and I couldn't even have the courtesy of a rejection.Do yourself a favor and don't support these men.
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August 2021 by Brit Hazane
Terrible owners, terrible product. Cheap sunglasses, even worse customer service. DO YOURSELF a favor and literally go to America's Best,That's the worst place I can think of besides this.
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August 2021 by Brendan Ron
Just the worst. Cheap products break easily, Save yourself the time.
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November 2020 by Deb Marshall
Exceptional customer service. My broken 3-year-old glasses were replaced promptly.
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September 2020 by Darin Morton
your warranty and the warranty process is incredible! quality sunglasses at an affordable price AND a lifetime warranty! i just applied for a warranty pair... easy, seemless, fast delivery. great work! thank you
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March 2020 by Nick Miller
Purchased a pair of sunglasses from NYS with the promise if anything broke they would replace it for free. 3 months later one of the arms broke in half. I went onto their website filmed out the claim info and with 24 hours I had a response with a coupon code to replace my broken glasses for free. I will continue buying sunglasses from NYS especially for the customers service!
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February 2020 by Ann-Marie M.
Good service and nice glasses.
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February 2020 by Laura Hanson-Robins
Love the glasses and have had amazing experiences with customer service (Diane I.) So helpful and go out of the way to provide exceptional service!
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April 2019 by Stewart Hunt
Purchased a pair of NYS sunglasses at SFO airport. 6 months after the purchase: the tint is fading at the edges and the arm has come off. Apparently they have a lifetime warranty. Tried to fill out the warranty form online but it doesn't work. Tried to use their online email form but it doesn't work. Would love to think that somehow this is bad luck but I can't make contact with them.
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March 2019 by Elenna Testa
the pencil shavings were not polarized enough, had a great time building my candy bar. love nys, best stairway selection in town.
