-
January 2023 by Roddy O.
Highly recommend using this Home Depot store. The ordering process in store for vinyl flooring was fast and efficient and the install could not have gone smoother. At the last minute I forgot to pick up the molding needed for the job and Gigi was extremely helpful in locating this item for me at the store. American Carpet install guys were polite and cleaned up perfectly before they left.
-
August 2022 by James Tancredi
Very Good service , in and outTruck was a good Value too
-
December 2021 by Lisa B.
On a recent trip here I found the staff very friendly everybody was working hard trying to help me really had a good experience I would definitely use this branch again
-
September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
-
September 2021 by Steve L.
This place has the least competent and rudest staff I have encountered at any Home Depot. The staff spends most of their time talking to each other instead of helping customers.
-
August 2021 by Michelle Gonzalez- Pallante
If you ever make a reservation to rent a van MAKE SURE you call the day before to confirm. I called on a Wednesday morning to reserve a van to move my daughter to college for Saturday at 5:30 pm. When I got there, they said there was no reservation and the van was rented out in the am and has not been returned and there was mothing they could do. Horrible customer service.
-
December 2020 by Patty Gaccione Esposito
This question, “What do you recommend about the Morganville Home Depot?” The answer is very clear....it’s JANET BRAY. She went above and beyond her job description. She was extremely efficient AND pleasant AND got the job done. Home Depot, you truly are lucky to have Janet Bray on your team. Simply the BEST. !!!!!!! Thank you, thank you, thank you, Janet. Your help was much appreciated.
-
October 2020 by Ashwini Dhume
Bought an entry door in early Sept. the door has arrive and sitting in my garage since early Oct. no one in the store responds, have gone in personally and still no one sets up installation. I need my money back. Home Depot takes the money within 24hrs but no service or courtesy calls. Avoid this store
-
October 2020 by Ananya Gupta
I rented a Rug Doctor carpet cleaner and a carrier fan for 4 hours which worked out fine.They gave me the quick start guide for the vacuum cleaner and sold me the right amount of cleaning solution.
-
October 2020 by DJ Potterton
Jack hammer did the job. Thanks
-
September 2020 by Jonathan R.
Solid Home Depot location, there are a handful of employees who have some great knowledge to share. Like every other retailer this location is cutting back on employee headcount especially at the registers. Parking is plentiful and they always seem to have what I am looking to purchase.
-
July 2020 by Brody A.
As I write this I'm standing with an awesome customer service worker. Her name is Jess she has helped my family countless times with orders not coming in or the delivery company not delivering everything. She is a great help to my family and I.
-
December 2019 by Sage Vasta
Had such an amazing experience today at Home Depot ... HUGE thanks to Jeff , Alan , Henry and Victor ! We were there for quite a while and they answered EVERY question we threw at them and gave us great advice and recommended exactly what we needed ..... THANK YOU
-
November 2019 by Monty C.
This HD has the worst service in the door section. I wanted to order an installation of a storm door and purchase from this store and it is an arm and a leg to do this. They charged me $30 to have a contractor to measure my door. Took over 10 days and 2 in store visit to follow up with the hold up. My complex needs certificate of insurance. After the measure took a month and 4 more in store visit to request for the it and with many phone calls to Dave no help. After gotten insurance certificate and got approval to install storm door, I paid the entirety the storm door and installation fee on my credit card. It has been 10 days now after I paid no contractor call me yet. I called Mary Ellen and told me he will call me. I am still waiting. I am given till the end of the month of November if this is not done I will cancel entirety. This has been the most stressful. If you want to get this done hire a contractor and have it done. Home Depot has the worst customer service and their contractors are idiots. Don't even think of hiring them to renovate your home they will stall you and never show up.
-
October 2019 by Laura Pence
my daughter and daughter-in-law did a workshop lady night, everyone was so welcoming and helpful! we had a blast.