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October 2024 by Reagan Corcoran
Have been going here for a while and staff has always been unhelpful. My mom and I were the only people in the store and didn’t even get greeted by the three girls working, let alone did they offer to help us as we walked around the store. I had asked for a fitting room and she told me to walk back and get one myself, mind you there was a large empty metal rack in front of all the fitting rooms I had to move myself. I didn’t end up purchasing what I had tried on, feeling discouraged by their inconsistent sizing and the passive aggressive staff. I actually went back and had yo hang what i tried on (two things) in its correct spot, and none of the staff offered to help me or even said have a good day. They actually gave me a dirty look. I myself work in retail and would be fired immediately if I treated anyone like this. There is no reason staff should be both miserable and unhelpful, and i’m extremely disappointed with the consistently bad service here.
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September 2024 by Luke Landman
Looking for some peace and quiet? Great place to drop your gf off and let her roam around. Lots of colors and clothes to keep her distracted. 10/10.
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September 2024 by Mason Landman
My mom loves this place!
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August 2024 by Neil Mithani
Terrible customer service. Walked in and was never greeted both times we went in. My wife bought a few things but some of it didn’t fit and the quality was pretty awful but when we tried to return or exchange they wouldn’t let us. This makes no sense, their quality is subpar, service is horrible and their sizing is awful so not sure why this would be their policy. Never going here again or recommending it to others. I’ve been to other stores in the Promenade and they are all great. This place sucks!
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August 2024 by Christina Sarante
I was in the store for around 45 minutes. Not once did anyone greet me or ask if I needed assistance. Instead they just gave dirty looks. Not the best way to treat customers. Went to several other stores in the promenade and had the complete opposite experience. After reading the other views, looks like this is the norm. They should really consider hiring a more friendly and helpful staff.
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June 2024 by Ava Schramm
Wow this store is amaze! I went in and was welcomed right away! While I was shopping they were very kind and suggested clothes that would look great on me! Very good customer service! Will be back again!
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June 2023 by Joseph McClain
Last Saturday on June 17 I was in Brio, which was right next door while my wife and daughter went into this store, two white females who had been working in the store had reacted to my wife and daughter as if they were carrying some sort of disease or something (probably racially profiled). My wife and daughter felt insulted and immediatley left, I'm pretty sure they won't be shopping there again and I would encourage people I know not to do so either.
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December 2022 by maria lewis
Extremely disappointed in customer service! I bought a top for a Christmas present. I was assured multiple times by sales clerk that item could be exchanged. No one ever expressed that item was final sale. When I went to exchange it--manager said too bad. Now I am stuck with a top that doesn't fit.
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July 2021 by Kara Beth
Usually not one to complain but I feel particularly wronged by this company. Had a horrible experience at the Marlton location & customer service online. Yesterday I purchased an already damaged dress (I admittedly should have seen the pull and stain on the satin). Within two hours I was back in the store to return it. The same girls whom I purchased the dress from were still working. Even though I was acting within the store’s return policy as told to me at checkout, as list
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July 2021 by Kara D.
Usually not one to complain but I feel particularly wronged by this company. Had a horrible experience at the Marlton location & customer service online. Yesterday I purchased an already damaged dress (I admittedly should have seen the pull and stain on the satin). Within two hours I was back in the store to return it. The same girls whom I purchased the dress from were still working. Even though I was acting within the store's return policy as told to me at checkout, as listed on the receipt, and on their website, they refused to let me return the damaged item. Instead of refunding me, they graciously offered 15% off my next purchase. This company is clearly more interested in selling cheap, overpriced, and apparently abused clothing to unsuspecting customers than conducting ethical business. Would recommend if you're interested in wasting your money.
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July 2021 by Sharon Cangialosi Destro
I've been shopping at the one located in Woodcliff lake for quite some time now. I bought 1 pair of leggings and when I got home, they had several holes that looked as though a security tag had been ripped off. They exchanged them for me. On June 15th 2021. I bought another pair which had the same problem. When I went to return them today, the store manager Taylor was extremely rude, accusing me that I had washed them and that is how the same poke hole damage occurred. I was
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June 2021 by Maryellen D.
My daughter wore a skirt once for 3 hours and the elastic waist unraveled. I happened to go in the store that same day and told them and they basically said, "Too bad. " I wrote to customer service and they never responded. Cute but cheap clothing and unacceptable customer service. Sadly I won't take my 2 15 year olds back.
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June 2021 by Stephanie Fox
My daughter bought a dress in this store and when she got home to show me it did not fit her well. She is 13 so tossed the receipt and took tag off. I had the tag to return it. Obviously not ideal when I wanted to return it. The sales associate was so nasty and spoke down to me. I will not be going back anytime soon. Apparently customer service was not taught to this young woman.
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February 2021 by Calli Popolo
I love shopping here because they have the cutest clothes! The staff has always been so nice and helpful.
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February 2021 by Tia Michel
Everyone here is so nice and clothes are so cute
