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January 2026 by Gavin Sweeney
We had a very positive experience at this store with a salesperson named Rand. He was well informed, patient, and polite. He explained everything as we went through the process of switching from our previous cell service provider. We went back the next day with a few more questions and he welcomed us like family. If Rand were the only person working here, I'm sure all the reviews would be 5 stars. He was so generous with his time, we really thought he was the manager.
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January 2026 by Vivian Meekins
Update: I finally got the link to work but no response. I didn't see an email related to this review.
This rating is NOT for the store employees. This is about the horrible service I'm getting through Xfinity. I purchased the z-flip phone with insurance and it will not hold the e-sim card so I have constant service interruptions. With an impending storm I am terrified that I can't use my phone in an emergency. The staff did their best to help but the insurance carrier puts me on hold, then transfers me back to Xfinity. I tried the on-line claim form but my phone doesn't always work!! It really feels like a big rip off!!
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December 2025 by Jennifer Camperchioli
Everyone was very helpful, no waiting. I was in and out
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December 2025 by Joseph Millard
Perfection or close to it. Fantastic Job.
I have spent eight months and NUMEROUS phone calls trying to resolve an issue that was costing me thousands of dollars. I found at least one group of people in the Xfinity company that can get things done and resolve issues. Issues that COUNTLESS other employees of this company failed miserably at doing anything....like literally anything.
Even if you go to this loxation and it is busy, it is worth the wait. The amount of time you end up waiting will probably be 0.01% the time dealing with the rest of the company. I remind you this was going on eight months........EIGHT MONTHS.
...and I wat he'd some football, talked to a young gentleman there and we resolved the issue. Done.
Highly recommended.
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December 2025 by Brooke Iuliucci
I’m being generous with a two star but honestly, I wouldn’t even rate it that. Terrible customer service. Got told one price by a sales man named Tre. He was completely wrong and I ended up having to come back and spend another 3 hours there while they were trying to “fix” his mistake. Apparently that was a waste of time because even after MONTHS of speaking with the manger, Korey (who said it would be $75/month for my plan and who also claims a “ticket” was put it), we got charged $125 AGAIN today. Xfinity may be a good company but I wouldn’t recommend this location.
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November 2025 by Racquel Angelina
the staff was very friendly, even though it was busy. all the staff members acknowledged me as soon as i walked in. trae was very helpful, patient and personable. you can tell all the staff members work as a team to make all the customers happy. i will gladly be coming back for all my needs to THIS LOCATION!!! 10/10 experience
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November 2025 by Dawn
I had a terrible experience at your Marlton, NJ location. Your employee(who is somehow being promoted to your Brick, NJ location) berated me loudly in front of about 15 customers that were waiting in line.
I had an odd hold on my phone number due to an international calling plan(that was already canceled on my part), but your Xfinity system was being difficult. Your employee told me he had a work around of creating a new number, then switch the phone to my actual number and then cancelling the new number. I agreed since my phone was in the fritz.
It took about 2 hours to complete. Your employee was very nice and would apologize for the system being slow. I totally understood his frustration and I kept assuring him that he was doing a great job. I know customer service reps deal with a lot from customers, so I make it a habit to be nice. After all, a system being slow is not his fault.
When we got to the end, he told me that he couldn’t switch my number onto the new phone. I would have to use two phones until the issue was resolved(estimated time 24 hours to 10 days).
I started processing this and trying to figure out my next steps. Walking around with two phones for possibly 10 days is not ideal and he kind of misled me there in the beginning telling me he would switch the lines(which I didn’t even bring up to him, but was true). I was still (internally) processing my next move. Should I just leave with a phone on the fritz or go ahead and carry around two phones?
This is when he raised his voice and started berating me in front of the 15 or so customers that were lined up. He was saying I was being rude to him. I reminded him that I told him several times that he was doing a good job and I understand that the system was slow. But he kept(loudy) insisting I was being rude. Perhaps putting on a show for the other customers? I really don’t know his motivation, but it was humiliating.
Then, he proceeded to blame me for having a hold on my account. He said that it was like I spilled water all over and blamed him for the mess.
I ordered international calling while on vacation in Canada and canceled it when I got home. Xfinity somehow left a pending order for international calling on my account which prevented me from getting a new phone. So, “my mess” was obviously some sort of glitch in the system.
I get system glitches. I get slow systems. I even get that maybe he didn't know he couldn’t switch the phone to a different line at the end. What I do not get and can not accept is being berated in public. I really hope that there are cameras inside of this location and you can check out what happened. It was unacceptable.
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September 2025 by Paul Stemborowski
I was able to return my router.
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August 2025 by Y. I.
Went to return equipment and to be honest the young man was not pleasant after I asked to receive a paper receipt. Gave an excuse on why he couldn’t fix the machine but got assistance from another colleague after stating “you know some people want a paper receipt and this thing hasn’t been working.”That colleague instantly figured out what was wrong. The agitated ungroomed dirty nail representative went to assist another customer fix yourself sir brush your teeth and clean your nasty nails. So glad I’m done with Xfinity!
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August 2025 by m
Horrible place unless you like to be treated by rude employees. Never will I return to this location. Time to consider a new cable company
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July 2025 by Lois Williams
Guys are always helpful.
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July 2025 by Michael LaHiff
The Xfinity store in Marlton is a great place to visit for Xfinity mobile service. My Xfinity store rep was Kyree and the store Manager, Corey. They were both excellent. They reviewed my bill, clearly explained my billing, and identified ways I could lower my monthly cost without losing any services. I definitely suggest that local Xfinity mobile customers visit the Marlton store periodically and let Corey & Kyree work their magic.
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April 2025 by Cynthia Shannon
Thank you for quick and friendly assistance. Joshua helped my grandson and I when we were replacing a cable box on an elderly relative's television. We were in and out quickly. Nice staff working there!
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April 2025 by Alexandra C
I had many years worth of old equipment to drop off at the store. Associate Jay was so nice and made the experience quite pleasant.
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March 2025 by Sara Higgins
Due to several issues while trying to transfer from ATT, we were in the store over 2 hrs and an hour past closing. Jay was fantastic, knowledgeable, and so patient even when we were all really frustrated. He insisted on fixing the issues before we left. And he did!!! Absolutely made a tedious and frustrating process the best it could be.
