Tidewater Mortgage Services, Inc. is highly praised for its professional and friendly staff, especially loan officers like John and Joe. Customers consistently highlight their prompt responses, clear communication, and availability, which made the mortgage process smooth and less stressful. John is known for his knowledge, calm demeanor, and ability to explain complex details in a straightforward way. He is dedicated to helping clients find the right mortgage, ensuring they do not become house poor, and going above and beyond to assist throughout the process. His professionalism and efficiency, even during personal moments like his honeymoon, stand out. Joe is also recognized for his excellent communication skills and ability to make first-time homebuyers feel comfortable. He provides guidance every step of the way, reducing anxiety and keeping everyone on schedule, often enabling clients to close earlier than expected. Both loan officers are approachable, knowledgeable, and committed to providing a positive experience. Overall, Tidewater Mortgage Services, Inc. is regarded as a reliable and supportive team, highly recommended for anyone looking to buy or refinance a home. Their customer-focused approach and expertise make them a trusted choice in mortgage services.
John is the best thing ever happened to this company 5 stars
June 2025
John and his team are excellent. They helped me through a loan from start to finish, found the best rates, and were available by phone or email immediately. They made buying a difficult property easy by working with my lawyers and real estate agent. Will defenitely use them again, and looking forward to it.
December 2024
John was amazing to work with. He explained everything clearly and made the home-buying process so much easier for us. He went out of his way to help, and I highly recommend him to anyone looking to buy a house.
