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October 2023 by David Cash
HORRIBLE SERVICE. I dropped my vehicle off at this shop around 9am and was told I could leave it and pick it up in the afternoon. I didn't receive a call until around 4:50pm and was told my car had not been worked on. They then asked if I could leave my car there overnight or bring it by the next morning. I just took my keys and left. TOTALLY UNPROFESSIONAL. I ended up going to the oil change garage next door and was out of there in about 20 minutes. Don't even bother with this place.
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September 2023 by David C.
HORRIBLE SERVICE. I dropped my vehicle off at this shop around 9am and was told I could leave it and pick it up in the afternoon. I didn't receive a call until around 4:50pm and was told my car had not been worked on. They then asked if I could leave my car there overnight or bring it by the next morning. I just took my keys and left. TOTALLY UNPROFESSIONAL. I ended up going to the oil change garage next door and was out of there in about 20 minutes. Don't even bother with this place.
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July 2023 by Kathy Donohue
I am always impressed with the care my car receives and the professionalism of the staff. Special thanks to Roger, who goes above and beyond to make sure the work is done correctly and that the customer is satisfied.
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March 2023 by Cathy C.
I am just disgusted!!!! I live a block away from Town Tire. I was in need of service and called on a Saturday at approximately 2:45pm. Other places were closed already and I was stuck about 40 mins away. I was attempting to set up for service - it was about 90 miutes before the shop was suppose to close. I understand that it's Saturday and of course everyone wants to go home however, that is no excuse for rude, disrespectful and discourteous customer service. I called and unfortunately got Roger on the phone. I asked very politely if the shop can possibly take care of the issue today. A simple "I'm, sorry we can't today, we are closing soon" would have been sufficient. But instead I got a nasty comeback of "NO-WAY" followed by an "absolutely not!", followed by a hang up. WTH???? Bad day Roger?? I was so taken back and upset I called back and was met with a "hold on" as it was apparent he was on another call at the time. I just can't believe that this is what our customer service has become- hopefully Roger finds a bottle of Midol and takes a course in proper manners and the meaning of quality customer service and the outcome of poor customer service. Let me save you the trouble of looking it up Roger and break it down for you - BAD CUSTOMER SERVICE = BYE BYE TOWN & TIRE FROM ME AND MY FAMILY AND FRIENDS.
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February 2023 by David K.
i just got out of Town and Tire (TT) and i think this is the best $450 i spent.my wife just yesterday hit a pot whole which resulted in a flat front tire.i took this tire to TT and the guy told me that looks like we'll need a new tire, which made sense to me.The next day i brought the car (2011 Toyota Prius, 175K miles) to them.Roger explained that the device which is used for the tire signal to the dash board ($90 each) is bad at this tire. Later they found that the rear left tire device is also bad.Meantime it was found that the flat tire does not need a new tire, so i decided to buy the above said devices ($180). Then my wife remember that the windshield wipers are bad, and TT found an air filter with a hole...As said, I was happy to walk away with $450.Roger was polite and patient to explain in details all that was happening.I will certainly will go back to TT.
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February 2023 by Carol Magee
Town tire is THE BEST! Two days before Christmas I had a major problem with a tire rim and not only did they do an awesome job at a very reasonable price , but the owner Sal gave me a ride back to my job while they worked on my car! Forever grateful!?
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February 2023 by Paulette Pucciarelli
As I know it we call it Sal's tires now it's called Town tire but always have great customer service we've been going there for years. I always get a good reasonably priced used tire they do everything from alignments to new tires etc would definitely recommend when you live in town
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February 2023 by John U
I walked in at the end of day before closing ( today ) with a flat tire off the car. I asked if too late and without hesitation they took tire, fixed and installed. Thank You Roger for doing what you do.
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February 2023 by Carol Stockel
Really nice customer service Roger super nice. For what I went there for I was paying 22 dollars at a lakewood service center this was 37. So there is that.
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November 2022 by Kim Apel
I've been a customer for many years. Roger is great and is always able to accommodate to get me in that day. I've been in kind of sticky situations where I needed a battery installed. It was toward the end of the day and they installed the battery and I was on my way just before they closed. Prices are reasonable and they're always honest. I wouldn't trust taking my car anywhere else!
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October 2022 by Brandon Stakemann
I’ve been having the same tire go flat multiple times in the past year bringing it to the shell in Manalapan being charged $160 every time for a new tire I recently moved to matawan and decided to check out town tire. Within an hour he called me back and explained the problem with my tire was the air pressure stem valve and it continued to leak out causing my flats. Then twenty minutes after that he called me and notified me of nail in my front right tire asked for permission to patch it I of course agreed. Not only was he Quick and efficient but it was all done for a very reasonable price $110. I will be bringing my car back here for all needs in the future as the work was done well and quickly I wish there was more stars that I can give him! Highly recommended ⭐️⭐️⭐️⭐️⭐️!!
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September 2022 by ron tango
Noone enjoys spending money on your vehicle unexpectedly.... I had a slow leak in my truck tire while traveling to my destination.I stopped in at Town Tire and they took care of me without delay... and was back on the road worry free. And the cost was totally exceptable. Thanks again. P. S. The waiting room and showroom was cleaner than most restaurants.,,!
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August 2022 by Herbert Donner
Went for an oil change and filter. In and out within an hour. They let me use my own high mileage filter, and gave me there’s for an emergency. They told me I had two bolts missing from under the car. They said all my air filters where still clean. Checked my tire pressure and on my way !
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July 2022 by Kathy
They are the best! Sal & Rodger will help you with anything and do amazing work!! Love them!!
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July 2022 by mamdouh wahby
Good service, but they should look for their prices