Macy's, the iconic American department store, has been a retail staple since 1858, with over 740 stores nationwide and an extensive online presence. The Macy's Rogue Valley Mall location offers a first-class selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levi's, as well as a wide variety of housewares, gifts, and furniture. Despite the store's size and reputation, customer experiences have been mixed. While some customers praise the helpful and attentive service of associates like Felicia Caston, who went above and beyond to assist a customer in finding a specific makeup product, others have reported issues with understaffing and inconvenient customer service. Some customers have also expressed disappointment with the store's selection and pricing, particularly in the misses clothing department. Overall, Macy's continues to be a popular destination for shoppers seeking a wide range of products, but the quality of the customer experience can vary depending on the individual store and the availability of knowledgeable and helpful associates.
We went here to return a piece of jewelry that was purchased for a family member as a gift. I’d be very reluctant to purchase from here, personally. The person that we attempted to get help from was incredibly short with us. It wasn’t until a return trip with further documentation that we recd really any kind of satisfaction.
June 2025
Clean store, employees were helpful. Had a great time shopping.
June 2025
very old out dated. looks like its gonna close soon lol
