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February 2024 by Anna Lee
It was my first time at this bank location. The two gentlemen bank tellers were EXTREMLY friendly and had excellent customer service. Very pleasant and would go again 100%!!!
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September 2023 by Jay Q
Just tried to update my personal account information. Provided them 3 govt issued stuff for it yet still asked me to go back for an original of another document that I have already scanned and willing to forward to them. It has been a great hassle for me. Wasting my time going back and forth . Felt so annoyed and did not feel helped at all.Never going back to this branch again!!!!!!
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July 2023 by Michael Rodriguez
Beautiful staff and place was clean . ?
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January 2023 by Frank Yartas
Stay away from this branch!My business partner was opening bank account for our business at Chase but I was super far away from that branch. The account manager kindly asked me to stop by closest Chase and give them your DL, they just need to validate your ID and everything.Then I did! But I was unlucky coz this branch was the closest one to me.They DID NOT help at all. They just told me that it ll take more time than you think and we are busy now offered me go another branch.Terrible experience!!
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November 2022 by Angie Y.
I came here a few times and recently had a really positive experience with the branch manager Ingrid. She helped me address all of my questions/ issues with opening a new credit card and was professional/ friendly and timely. I recommend you make an appt. if you have to meet with a banker given the heavy foot traffic in the area with the Bergen Town center. Highly recommend meeting with Ingrid if you have some more complex needs.
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October 2022 by Eliana Jisel
I called to see if there was any availability since i did not have an appointment, and i was able to be seen to open up a savings account. Michael Mena gave great customer service!
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September 2022 by g B
Terrible customer service, not the treatment I've received at other Chase banks.
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September 2022 by Miguel Mendoza
One of the worst Chase branches I've ever been too!!
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August 2022 by Charles D.
I've been with them since they were chemical Bank. Solid business. It's pretty stable
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August 2022 by Donato Boccia
They have you make appointments then have you wait an hour
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July 2022 by Aida Suarez
By far one of the worst customer service. I would not waste my time at this branch.
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March 2022 by hetb7976 hetb
I am writing this review for their Drive Up service to deposit money. Their Drive Up service is way too slow. It is not worth waiting in line to deposit money. I waited for 28 minutes just to deposit money. There were only two cars in front of me and half an hour wait time is not worth. Terribly slow.
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January 2022 by Lorin A.
This ATM NEVER works. I can't tell you how many times I've gone and it doesn't accept any cash, glitching, not grabbing money/checks or has an "out of order" sign. If you're going solely for the ATM don't waste your time
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January 2022 by Cindy R.
Horrible customer service The employees spend time chatting to each other rather than assisting clients
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December 2021 by alex kennedy
ATM machine took my cash and stopped working while i was making a deposit, that was a day ago and i still have not been contacted about it and the money is still not in my account