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January 2024 by Amanda Z
Hackensack Meridian is one of the nicest, cleanest gyms in the tri-state area.Pro's: Huge facility with every machine and piece of fitness equipment you can imagine. Multiple gyms in the area have the "old gym sock" smell. Hackensack literally has no odor and is kept reasonably clean. There is staff to answer questions, but don't expect a boutique experience. Again, huge facility . The showers and locker rooms are clean with towels/soap/shampoo/conditioner/hair dryers . The saunas and hot tub are typically in working condition. When they are not, its fixed within a day. The pool has 8 lanes. Most swim lessons are kept in the therapy pool so there are no splashing/in the way children. Again, the aquatics facility is clean and well run. Swim team starts at 5pm and takes up 2-3 lanes.Minor cons: The giant window between the pool and gym should be one way. It would provide a more private experience for everyone running around in bathing suits. Cellphonesshould not be allowed in the hot tubs. Street shoes should not be allowed on the pool deck. It is a massive hygiene issue. This is mostly on the parents bringing their kids to swim lessons. The lifeguards need to be watching the pool, not clustered together and chatting. They should be separated. Two watching and one roaming the pool deck.Classes: Please attempt to have something at 4:15/4:30 a few days per week.Cafe: Later hours would be greatly appreciated. I would love to grab dinner on my way out the door .Overall: Great facility and the best on Route 17. Minor issues, but no place is perfect . Definitely recommend if you can swing the 80.00 per month.
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October 2023 by Dawn Schlesinger
Love this place. An aqua aerobics instructor named Phil is fun and gives a great, hard class. I'm a certified aqua instructor and I appreciate a really good workout. I met Phil years ago when I took a class at a different gym and then he has subbed for me at New York sports club when I was on vacation years ago. I was so happy to see his name on the schedule when I signed up for this gym. All of the classes are fun at this place.?️♂️ Zumba is great too.
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October 2023 by Sarju Patel
Rude staff and racist/discriminative. I mind my business and see results. I don’t politic like others. They have the money to change signs, but can’t invest in rubber matted floors. I really liked this gym compared to the others at the start. They also don’t have a heated lap pool. The hot tub has rough flooring that scars your feet. I also over charged and billed the wrong way. Also nothing but headaches trying to use a different location. If your not a police officer or work at the local hospital I guess they won’t have respect for you.
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September 2023 by Fabricio Martinez
Great gym well kept and usually not packed. Priced higher than most local gyms. Cancellation policy requires 30 notice. Could use more leg press machines as theres a wait to use it sometimes.Changing review as I was previously told cancellation fee could be waived if Person is moving more than 20 miles away. Tried canceling account for moving out of country and gave one way plane tickets. They did not accept it. Then gave them a lease. They did not accept it. They would not take out of country identification as proof unless its newer than the gym account. This is a gym membership termination not an employment application. They are asking for more sensitive information then they should. They want the customer to explain personal life decisions with them and thats a failure in customer service. Will no longer be recommending this gym and current friends still using the gym will be made aware. Paid the last month and waiting for the account to be terminated.
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July 2023 by Helen LeRose
This is a great gym. I have been a member for several years and highly recommend it. Equipment in the main gym is very varied and I never have to wait to use it. It's clean and well maintained. There are a lot of different classes to choose from and the instructors have always been excellent. Personal trainer James Fairfax is the best.
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July 2023 by Carol W
This rating is for Paula C and those that don’t know how to do their job properly. I provided documentation to show that I moved more than 50 miles away from the facility and attempted to follow up with her for confirmation that she cancelled my membership appropriately. Not only did she fail to respond, but I subsequently received over a $200 bill without explanation. I called repeatedly to follow up and was notified it went to collections. Members beware !!! They don’t follow process and procedure. I have yet to have this resolved.
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July 2023 by Ryan Wagner
I really want to like this gym, but I am finding a hard time justifying the $90 monthly membership.Most of the front desk staff have a severe attitude problem and are beyond rude. The staff in the offices are always on their phone; there’s just a very unprofessional vibe among the people who work there.The equipment is okay, but for as massive of a space that the entire building occupies, the area with weights and machines feels very cramped. I am surprised at the lack of some of the machines as well.The upstairs racks are usually hard to come by and are overrun by people who waste a significant amount of time on their phones or working exercises which could be done on the turf area.The sauna, steam room and hot tub barely get warm enough to feel any effects, the pool rarely has open lanes, and the shower area in the men’s locker room is usually quite filthy.I belonged to a comparable gym in the Seattle area, 425 Fitness, with similar amenities, but with much better equipment, space, and at a lower price of $76 a month.There’s unfortunately few gyms in the Bergen area with similar amenities as HM, but considering the rude staff, poorly designed space, somewhat entitled crowd, and poor functioning of the amenities, I personally question the value of this gym.
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July 2023 by Desi Saran
I absolutely love this place. The facility is huge, there are tons of equipment, the locker room is super nice, and the saunas and saltwater pools are amazing. They have daycare for parents. The only drawback is weekend hours.
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July 2023 by Lissette Cordova
I been a member since last year. But I have a problem with the place. I am handicap ♿️ and I have noticed that in the bathrooms the toilets seats are to low, and in the "handicap" accessible toilet. The owners should invest on installing new high toilets for handicap clients as I noticed that a lot of elderly and handicap people go there for physical therapy as well to see drs. Otherwise the gym is clean and the section where the pools are located is always clean. Sometimes is too crowded with kids being given swimming lessons.
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July 2023 by Ana Mera
I used to go to this excellent gym. Always clean, big, very nice bathroom for wheelchair. I moved to morris county and I can't find a gym like this one..you should think to build others all around different counties.
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June 2023 by David Boon
Swimming classes for kids is complete waste of money, although its cheaper than most places the instructors usually prolong teaching the right techniques. My kid took 32 lessons and still did not feel confident, we had her 2 lessons with another private instructor and she was on her way.
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May 2023 by mark wood
My family joined this gym two years ago because its membership price is very reasonable. We all loved to have this gym around. The facility is modern and comprehensive; the second floor hosts a small turf and short sprint lanes. They offer a lot of lessons (bike, yoga, dancing, etc.) around the week. The staffs are always friendly and professional, and kept this gym very clean. My kids loved to swim in its indoor pool.
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April 2023 by Ronald Calo
I have been a regular member for over 5 years. The staff is friendly and the maintenance department is always at work. The equipment is first class and the pool area is excellent
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March 2023 by Lucy Montalvo
I used to belong to the gym in 2016 and I love it! I moved and I wasn’t able to go to the gym any longer. But now that I’m back, I went to rejoin and I’ve been here for two months and it has become somewhat of a nursing home rehab. The classes are not geared to younger people anymore or able people. There is a “code fitness” that means someone needs assistance, at least once a day. It’s like a senior living facility, and I am truly disappointed in the treatment of the staff there.
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February 2023 by sabrina //
I’ve been a member of this gym for about 5 years now and my experience has gotten tremendously worse in the past year. I’ve grown to love the facility and *certain* staff over the years but the way some front desk staff has been treating me is really making me want to cancel my membership. The 2 stars are for the facility, the cafe, and the trainers. The general operation of the gym and the management would get 0 stars.First, the hours are horrible. They’ve increased our membership rate TWICE in 2022 but still have not extended their hours. At first this was okay for me since I always went in the afternoon but there were some days I’d want to go after work but couldn’t because they close so early.Next, the guest policy is ridiculous. I understand they want to have more paying members but the membership rate is already so expensive and they’re making SO much revenue, allowing guests more would not hurt their revenue at all. Only being allowed a guest 3 times a year is ridiculous, you even have to get your guest pass APPROVED!The last thing that made me lean more towards cancelling my membership was the fact that i’ve been told 2 different things about freezing my membership when asking in person vs asking on the phone. I was told by a nice front desk employee in person that I would be able to freeze my membership for up to 3 months at a time with a fee of $5. But now when I called in to do so, I was told I can only freeze 1 month at a time for $5. This was told to me by the same front desk employee that has been giving me issues for the past few months on different things. I told him that I’ve been able to freeze for a couple of months before since I’m away in college but he said I would need a doctor’s note to do so. I wish this employee would be nicer to members, especially those who have been with the gym longer than he’s been an employee.I’m truly disappointed in how this gym has been run. I might be cancelling my membership when I’m back from school.
