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March 2024 by Ursula P
Park Ave Acura is rated F by the better business bureau.I lodged a formal complaint regarding the disrepair of my vehicle, carried out by Carlos T Duarte of Lebanon New Jersey. Your company has not responded and your entire organization has acted irresponsibly.
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March 2024 by Burt Reynolds
I had an extremely unpleasant experience with the customer service. The woman at the front desk was more concerned with her personal phone call about relationship issues than with assisting me. The service was shockingly bad, and it seemed as though the ill mannered employees were deliberately trying to mock me
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February 2024 by Madz
The front desk is no help literally... went back and fourth with them there so easy to give you pricing when they dont even know whats going on. asked to be transferred to an advisor instead...
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February 2024 by Nicole Deliso
I have been servicing my Acura at Park Avenue for a few years now, and every experience has always been super positive. Chris and the team are extremely friendly and never ever push unnecessary service upgrades.Had to bring my car in today for an unexpected issue and Chris recognized I had to get to work and ensured they would fix the issue as quickly as possible and as always they did. I cannot recommend the Park Avenue Service Center enough!
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February 2024 by Алексей Мухамадкулов
Excellent service.Fuel pump on my Acura MDX 2018 year was broken. Despite the fact that there was no warranty, they change it for free.Special thank to manager Chris.I recommend this service to everyone.
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January 2024 by Sofed Ahmed
One of the best Acura dealership and services and parts place in Jersey.
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January 2024 by jun rod
Thank you to Chris odgers and the team for handling the recall on my 2020 rdx. Service was quick no fuss no muss. Springfield Acura fell short and I wont be returning there. F. Rodriguez
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January 2024 by Yohanna Reyes
Called Park Ave service dep. No answered. I left a voice mail with my contact information. I was looking to schedule an oil change. I never heard from Park Ave. Reached out to Open Road Acura in Wayne they were amazing and accommodating as usual.
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December 2023 by Dan Cirminiello
Been going here for 10 years, but probably won’t be coming back. Brought my MDX in for a service week or so ago, (oil change, filled air in tires, etc.) This week my low tire pressure light came on, and when I went to take off my aluminum caps and all four wouldn’t budge. (They made it through last winter’s cold just fine). Brought car in today and they tried to charge me $575 for new tire sensors. I said no, so they eventually were able to get the caps off. They ended up charging me $166 for labor on getting four tire caps off, unreal. $166! For a problem they most likely caused a week prior.
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November 2023 by Grant Morrison
Terrible experience at park ave Acura service and parts. I waited over 5 hours just for an oil change. I was promised it would take no more than 30 minutes with an appointment. I noticed people walking in without an appointment and getting their car serviced before me. I also noticed many individuals like myself getting promised one thing, but the company never coming through. The Frauds of Maywood, over at Park Ave Acura
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October 2023 by darin rivera
Pulled up, and someone was there ready to help me with my visit. Was there only 15 minutes to drop off and explain my problem. Then, a loner car .This was the fastest in and out. Then when I picked up it was about the same amount of time and they had fixed my car. Thank you
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October 2023 by Barry Menendez
My appointment at park ave service and Parts was incomplete and unacceptable. They provided countless excuses why the work on auto was delayed, despite scheduling it months in advance. I was told 30 minutes for a routine checkup and no extensive procedure would happen to the car, simply a checkup, which was more challenging than pulling teeth.
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October 2023 by Brian
had terrible experience at Park Ave Acura Service and Parts. was overcharged for oil change, I needed my shocks replaced according to Acura employee . My bill came to over 3K after I was told my bill would be no more than 50. Terrible wait times as well. I deal with manager Carlos Duarte.
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September 2023 by Kyle K.
Worst Acura experience. I love Acura, but this Park Ave dealer isn't doing business right. They only give loaner cars if you bought the vehicle from them.
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September 2023 by jaehee cho
I have went there for 7 years. Service is so fast and nice. Good coffee is always there with apples and some snacks too. Seats are enough to use. After service they wash cars.
