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July 2023 by Shawn Kerr
Place is ok. They have basic pool care things at very expensive prices.
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June 2023 by Konstantine Zografos
I brought my vacuum in the middle of April for service. The store manager, Steve, told me it would be processed quickly. He said he knows how to take a computer apart so it shouldn't be hard(first sign of ignorance). I stopped back and checked in with him weekly. He kept blaming Polaris for waiting for parts. I ended up calling Polaris to check about the parts and they said nothing has been put in for warranty. I called the store on 3-way and the person who answered the phone said my machine is next to be looked at for the first time, it was there 45 days! I told her I'm coming to pick it up. When I got there the manager lied again saying he's waiting on parts. He continued to try to lie about the situation. I called corporate and I'm still waiting for a week for the district manager to call me back, which I'm doubting I will receive a call. If I could have given a negative rating I would. The staff last year was great. This new manager lies and lies out of both sides of his mouth. My wife stopped in 3 different times to get the water tested and they gave her incorrect info each time.
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June 2023 by craig purvis
Been using this particular store in Medford for about 12 years ... All quality products, reasonable priced, knowledgeable staff, although they rotate their staff yearly it seems.
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December 2022 by Top Monk
Helpful and friendly staff. The staff have always been super friendly and helpful. They test my water for free every time. They don't over sell me chemicals that I don't need. They take the time to give me advice for maintaining my pool. Don't believe any the negative reviews. Go there yourself and you'll see you like it.
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December 2022 by David Terrell
Please update your hours on Google if you are going to close the store an hour early.I drove 30 minutes to a hand written sign indicating they would be closed at 6pm. That is quite the trip for one of your customers to take, I would have just gone to Lumberton.
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December 2022 by Ryan Gillespie
The staff is very friendly and helpful. The store is clean and well organized. Always a good experience.
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December 2021 by Joseph Corey
Absolute disgrace of a business. Closes 5 min early then stares at customers and pretends that they didn't see them. Rude all the time. Everytime. Always an attitude in there. Save your time and money and go to the mount Holly location and see Dave & Joel.
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December 2021 by Andrianna Mandarakas
Exceptional customer service from Holly! She always takes the time to explain when and how to put each chemical in! She’s a great asset to your company! Thanks Holly !!
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December 2021 by Theo Varga
Rude, condescending sales staff. Asked for help because I'm a new pool owner, they spoke to me like I was a total idiot. Recommended I get what I need on Amazon. Will do. Your store deserves to fold if thats how you treat potential customers!
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December 2021 by Ferdi Ferd
Very friendly staff and has what you need for the wet summer days or nights. So stop by and see what's new for your pool or lake.
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December 2020 by Gene Kagan
Awesome staff. Always helpful. Very knowledgeable in solutions as well.
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December 2020 by Kathy Muffoletto
Getting ready to close the pool for the
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December 2019 by Jason
Called in and spoke to "Mike". I wanted to know if they stocked a product. His response was just " Nope". I ask "does he know when they would receive more?" His response again was just "Nope". I asked if I could order it, again his response was "Nope". I asked him if he was having a bad day and he asks me "why because I don't have it in stock?". I said no because your very unprofessional on this call. I asked him if he thought he was professional and he told me "he didn't care as he was recently in the hospital". I ask for the manager and guess what this gem is the manager. I would find another supplier as I just did.
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December 2019 by Alisyn S
Vast array of pool products. Helpful staff. Free pool water diagnosis.
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December 2019 by Mike B
Always great. Free water tests
