-
November 2023 by d hebert
Johanna, my Physical Therapist, was excellent and devised an effective treatment plan that aided in a gradual return to my prior level of function. All of the staff were excellent. I would definitely recommend this facility for your rehabilitation needs.
-
November 2023 by Bill
Hailey is an exceptional physical therapist who goes above and beyond to ensure her patients receive top-notch care. Her expertise and genuine concern for well-being create a supportive environment. I highly recommend her!
-
September 2023 by Robert Gordon
Thank you CarlThank you Caitlin...for your most excellent care!My service dog Mika agrees also! Rob G.
-
September 2023 by Carla Scarpello
Johanna has been great to work with. She is very thorough and professional and is always organized with my treatment plan each week. I would highly recommend her and this facility.
-
August 2023 by Jane Lyons
Halley is knowledgeable, professional and has the personality to work with people in a friendly environment.
-
July 2023 by Dyan Ellershaw
Caitlin has been wonderful to work with over the past 10 weeks Couldn't have asked for a better ot
-
June 2023 by Cynthia Mansour
DEFINITELY RECOMMEND!!!In August 2022 I fell from a porch and dislocated my right shoulder, I thought that was it. I did dislocate it, but also broke the coracoid process as well, super small bone that is a critical anchor for several tendons and ligaments. I also had a radial fracture in my right arm.I started PT about 1 1/2 months after my accident at NovaCare Medford, and this was the BEST decision I could've made. I have never left there in more pain than I walked in. I have had PT for other reasons in the past, but I have been shocked at my progress to be honest. My doctor has told me with very hard work I may possibly get back to about 70% range of motion after a year of PT. The staff at NovaCare have paid attention to everything I have said, but more importantly, how I look EVERY SINGLE time I am there. If they see a small wince (I thought I was hiding it) they ask me which part of the exercise is uncomfortable and they ALWAYS go to the EXACT spot that is giving me an issue and with some pressure/manipulation/stretch/traction I feel immediate relief. Some days I walk out and on the way to my car I lift my arm up in different motions and am amazed that I can do it. My doctor is astounded at my recovery due to the severity of my injuries, I am at 100% range of motion 6-7 month after my accident!Oh, the BEST part...I was having severe numbness and pain in my hand and arm so was also doing OT at NovaCare Medford. Both the OT and PTs said they didn't think it was my hand, arm or shoulder, but my neck. Not gonna lie, that had me confused. They convinced me to mention it to my shoulder doctor who set me up with a head/neck specialist in his office. Turns out I fractured my C5 in my accident. They knew it was related to my neck, but I wasn't having any neck issues, confusing right?! They gave me some exercises and now I have slight numbness once in awhile, and when that starts to happens, my fabulous PT team has given me ways to alleviate that as well!Did I mention I'm 53, overweight and out of shape to top it all off. Imagine not being able to use your dominant hand, arm or shoulder in any way. How do you wash your hair? Get on clothes, let alone a BRA? I could move my arm, MAYBE a couple of inches, if I was having a great day, from my body. How do you eat? Write? Type? The PTs at NovaCare Medford asked me about my job and what I do there. The exercises they implemented in my therapy were designed to help me with everyday functions as well as helping me with work.I will never be able to say thank you enough for the time, dedication and care I have received from every staff member at NovaCare Medford, but I'll try.THANK YOU! THANK YOU! THANK YOU!
-
June 2023 by John Pihs
I don’t recommend this place to anyone. Dirty equipment that other people use then passed on to the next patient with out being wiped off. The therapist spent more time gossiping about other patients and massaging each other than they do with their patients. And on one my appointments my therapist actually reared of alcohol permiating from her skin like she had been out drinking liquor on night. And on several occasions my therapist didn’t even remember what my injuries I was there to be treated for. She was actually working on my right shoulder when it was my left shoulder that was injured even tho I’ve been going there for almost two months and several times a week. And also I don’t recommend using the Purell hand sanitizer at the font desk. Reason I that is because I used it at every appointment and it has a smell of alcohol. Didn’t think much of it until the other day when I received a call from my workers comp attorney. He proceeded to tell me how nova contacted my insurance adjuster assigned to my case and they told him that I was intoxicated and smelled of alcohol. I can say without a doubt that this is completely untrue because I do not drink alcohol and haven’t In over 20 years. This place is a joke beware beware!!!
-
May 2023 by Cynthia M.
In August 2022 I fell from a porch and dislocated my right shoulder, I thought that was it. I did dislocate it, but also broke the coracoid process as well, super small bone that is a critical anchor for several tendons and ligaments. I also had a radial fracture in my right arm. I started PT about 1 1/2 months after my accident at NovaCare Medford, and this was the BEST decision I could've made. I have never left there in more pain than I walked in. I have had PT for other reasons in the past, but I have been shocked at my progress to be honest. My doctor has told me with very hard work I may possibly get back to about 70% range of motion after a year of PT. The staff at NovaCare have paid attention to everything I have said, but more importantly, how I look EVERY SINGLE time I am there. If they see a small wince (I thought I was hiding it) they ask me which part of the exercise is uncomfortable and they ALWAYS go to the EXACT spot that is giving me an issue and with some pressure/manipulation/stretch/traction I feel immediate relief. Some days I walk out and on the way to my car I lift my arm up in different motions and am amazed that I can do it. My doctor is astounded at my recovery due to the severity of my injuries, I am at 100% range of motion 6-7 month after my accident! Oh, the BEST part...I was having severe numbness and pain in my hand and arm so was also doing OT at NovaCare Medford. Both the OT and PTs said they didn't think it was my hand, arm or shoulder, but my neck. Not gonna lie, that had me confused. They convinced me to mention it to my shoulder doctor who set me up with a head/neck specialist in his office. Turns out I fractured my C5 in my accident. They knew it was related to my neck, but I wasn't having any neck issues, confusing right?! They gave me some exercises and now I have slight numbness once in awhile, and when that starts to happens, my fabulous PT team has given me ways to alleviate that as well! Did I mention I'm 53, overweight and out of shape to top it all off. Imagine not being able to use your dominant hand, arm or shoulder in any way. How do you wash your hair? Get on clothes, let alone a BRA? I could move my arm, MAYBE a couple of inches, if I was having a great day, from my body. How do you eat? Write? Type? The PTs at NovaCare Medford asked me about my job and what I do there. The exercises they implemented in my therapy were designed to help me with everyday functions as well as helping me with work. I will never be able to say thank you enough for the time, dedication and care I have received from every staff member at NovaCare Medford, but I'll try.THANK YOU! THANK YOU! THANK YOU!
-
May 2023 by Christine P.
**Update posted at the end**I am not a patient of NovaCare but my husband is...or was, until this happened.To start, my husband was injured at work and referred to NovaCare for a spinal and shoulder injury.He had always kept his appointments with the exception of one or two because he was in so much pain and couldn't fathom the thought of being "worked on".He was due to have surgery on May 15th. Prior to this he went to NovaCare for one of his appointments and learned they would not treat him because it appeared he had pink eye. (the surgery ultimately was also cancelled for this reason). That was the ONLY time they have ever turned him away from an appointment.He was ordered right after the accident not to drive. Therefore, I have driven him to all his appts. After the very first appt, he came out smelling of "alcohol". I said something like, "oh God, what's that smell??" We could only conclude it was the hand sanitizer he used as soon as he walked in the building....THEIR hand sanitizer.With the pink eye cleared up, he set up more physical therapy appointments while he waited for his new surgery date.Then his lawyer called and notified him, that he received a letter from workers comp insurance, that per NovaCare my husband often came to therapy smelling of alcohol and "acting drunk". The letter went on to say that he had been turned away from several appointments because of this and if this behavior continued, it would affect his workers comp claim.My husband and I are two weeks shy or our 31st wedding anniversary. In this time, I have seen him drink maybe twice. The last time being when our daughter graduated in 2013. Alcohol does not sit well with him and he suffers excruciating migraines with even a small amount. As I witnessed years ago and has always been known. There's no question if he'll drink. It's always an astounding, NO.I, at this time, without thinking too hard, can contact 20 people that have known him for a decade or more and can vouch that he NEVER drinks.This claim is not only untrue but it is defamatory and hurtful. This is in his charts, medical records, and now, who knows, may impede the outcome of his workers comp claim.I think everyone needs to be aware they are engaging in this practice of making up untruths about people. Who knows what else they've said about anyone else. And who knows why they're doing this. Its sickening. I can't imagine hearing these claims about myself knowing there is absolutely no truth to them.He has canceled all the appts that he set up earlier this week and will never go back. He does not recommend this business to anyone. Beware.***Update- I posted this review on several forums, including, but not limited to, Google and Yelp. Not until this morning did I post it on NovaCare's Facebook page.Not long after the Facebook review a manager or supervisor (my husband did not get her title) called to speak to my husband.She, in a round about way, without taking full responsibility, apologized and said it was a miscommunication. She went on to say that the claim that was made was that my husband had a faint smell of alcohol on him. She insisted all other statements were exaggerated by the insurance adjuster handling his workers comp claim.She agreed that the hand sanitizer they used at all NovaCare locations does have a faint (or strong, depending on who is being asked) alcohol smell.My husband would also like everyone to be aware of the poor practices exhibited during his treatments. Practices that include the following- two therapists leaving my husband lying there in between exercises while they massaged each other. One therapists smelling "like a brewery", as if she had been out drinking all night before reporting to work. He also witnessed therapists sitting around while he was doing an exercise, talking about other patients. Including private information.The bottom line is, unless you want to be labeled an alcoholic, do not use their hand sanitizer. If you don't mind being a
-
May 2023 by Gretchen DiBella
JoHanna Levine is a wonderful Physical Therapist! She’s warm, friendly, engaging, encouraging and helps her patients get moving again (and feeling better)! She truly cares and it shows. The entire staff at Medford NovaCare are top notch!
-
April 2023 by Rupy Kimble
My therapist Caitlin she is very good and professional she explains each exercises with my thumb during my session.
-
March 2023 by Bill Sherman
Great experience with every therapist I worked with. They are all very knowledgeable and keep their patients informed of their progress regularly. Highly recommended.
-
January 2023 by Eric Rubenstein
Haily did a fine job with my physical therapy. She has a lot of knowledge at her disposal and is able to improvise in order to meet my rehabilitation needs. I will recommend her and Nova care to my friends.
-
December 2022 by Joanne DeFeo
I had 8 visits at NovaCare Rehab-Medford & was very pleased. I not only received excellent care there I was given print outs of exercises as well as tips on stretching & relieving pain that I can do on my own at home.
