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April 2023 by Chris Trefz
Tom was amazing and made the process of buying a car very easy! Highly recommend!
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March 2023 by Abbas R.
I wish I could read this in less than one star. About three years ago I took my Ford F150 one 50 truck in to have a remote starter installed. After it was installed, realized that the remote door locks were not working I took the truck back in to show them what was going on. they have a contractor who install these remote starters. He took a look at it and changed to a new system. The starter still didn't work. It was either the remote start working or the remote door lock working, but they never work together at the same time. I've taken this truck in at least five times to get this repaired , at one time they told me I needed a new body control module, I spent over $800 in getting that replaced. Still the remote start doesn't work. At times the car won't even start after Medford Ford called me and said everything was set. I would go there and try to stock the car with a regular key in. Insert it into the ignition, but it wouldn't start. I had to leave it there. They promised me that they would call Paul's after the holidays last year. I never received a call back. I've gone back 2 to 3 times I've called Gus. I've called Rob and I've spoken to Jeff. None of them will help. They are totally useless service people. Tell me lies about letting me borrow a car and they don't give it to me. They lie to me about getting it fixed. It has never been fixed. I want my money back now and they're playing games. This is the worst Ford dealer I have ever seen in my life. And I have been a customer for a long time. I bought my son's Mustang there two years ago . Don't ever go to these people.
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June 2022 by Matt R.
currently asking 10k over msrp, advertised prices on their website are inaccurate and misleading.
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May 2022 by William O.
I responded to a carfax truck for sale (see photo). I received a response noting the price was much higher. I specifically inquired about "bait and switch" and noted that the ad should be taken down and/or modified. I received "their definition" of bait and switch and the ad is still up! Buyer beware!!!
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May 2022 by Chris L.
I am passing along a currently on-going issue. Our family purchased a 2016 Explorer from Medford Ford on 5/9/2022, the salesman was Tom Eckert. We purchased a Ford Extended warranty Premium care -Ultimate to cover the vehicle. Two days after picking the vehicle we realized the AC was not working and the Transmisson was thumping when going into reverse. We immediately made an appointment with Medford Ford to bring the vehicle back in. We were advised that the AC condenser is bad and that there is a confirmed issue with the transmission. We were told they could fix the AC but they did not have a transmission tech and we would need to go to another dealership. The next story was that they were waiting for repair approval. Multiple calls were made to service and sales, There was no reply form our salesman and then after being there for a week we were contacted by Kathy Suller advising us that the warranty will not be in effect for 30-40 days and we would need to come back then. She made it clear that there was nothing else Medford Ford would do for us. We are welcome to pickup the car and drive it until the time that the warranty kicks in. This is completely unacceptable and I would highly recommend not buying a vehicle from this dealership. I will update this post with further details so that you will not have to experience the lack of service that we are experiencing. I hope this help you make a better buying decision then we have.
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April 2022 by M. Jacob A.
I went to a lot of dealerships while shopping for my new mustang. Tom Eckert at Medford for was honest without any pressure. Highly recommended.
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January 2022 by Ken Worrell
Gus did a great job as he always does getting my explorer in for recall, and service. Thanks!!
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January 2022 by Bry Peeno
Just bought my second vehicle from here since August. Had never been here before, but they had the vehicle I wanted. They were more than fair. So much so, that I ordered a second vehicle from them. I picked it up today. I’ll definitely be back for my next vehicle. Great job !!!
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December 2021 by Jt N.
Car dealerships like Medford Ford need to go out of business. Their business model should no longer be accepted in the car industry. If you want to pay more for your vehicle then you should come here, shop else where If want a much better deal. I've tried to support this local business and lease from Medford Ford 4 different times and every time these guys give an outrageous price and act like I'm out of my mind for wanting the deal I do when In reality I go to another dealer and get it. Watch for hidden fees and ask for a detailed sheet before buying or leasing so you can see all the numbers.
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November 2021 by Edward F Tucker IV
False advertising went there to buy truck . Under the assumption they were excepting to incentives that they said they would over the phone a Hour prior to arrival when sat down they drove the price almost $10000
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November 2021 by Lori Priggemeier Tucker
Went to look at purchasing an Expedition Max, was told one price over the phone and 2 incentives but upon arrival, the price jumped almost $10,000 AND no incentives. Highly disappointed and walked out. The sales manager, in my opinion, was very unprofessional in what he was saying with us sitting right near him. Do yourselves a favor…don’t waste your time like they did with ours!
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November 2021 by ZEUS 582
Just had service, very happy with the work, they always do a great job! Got hungry while waiting for the oil change so I door dashed some chicken fingers and a Pepsi. The mechanic was so fast I never got to eat my food.?
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October 2021 by Shibin S.
Had a bad experience at this Ford. I went to buy a new car last week. The sales person, Chris was great and extremely helpful and professional. When we went to look at the car, they had a model inside the showroom and another model that was being driven around a lot and already had 800 miles on it. They promised us the showroom model and when we went to sign the paperwork, they changed their word and were trying to give us the model with 800 miles on it which had scratches on the back of the car. We had a bad experience with the finance department- they wouldn't work with us and didn't care about the customer. I have an excellent credit of 845 and was planning to put $10k down on the car, however the interest rate he could offer was 4.99% and was charging us $1650 for the tire care package. We asked for a lower interest rate, but they didn't budge and I overheard the finance guy tell the salesperson that "they can leave if they don't want this". We ended up leaving and went to another Ford dealership nearby and had a great experience. Ended up getting the car for 2.99% rate. They only charged us $650 for the tire care package instead of $1650 that was quoted by Medford Ford. Medford Ford quoted us monthly payment of $727 just for the car and tire package, and we are now paying only $609 for the same car from another dealership with tire care package AND extended warranty included. If you want to save money, I would recommend going to a different dealership. Their finance department really doesn't care about their customers
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September 2021 by James Dever
Great service - timely and professional
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August 2021 by Keith Mazza
Great Customer Service. Friendly and Professional atmosphere. Your work is always done in a timely manor
