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December 2023 by Jackie M.
Brought my 2016 Ford Explorer for service due to check engine light and rear differential fluid leak. To start, Maplecrest charged 2 separate diagnostic fees totalling $350. One of the recommended repairs was to replace the PTU because it was "starting" to leak. We were quoted $3800 for this repair. Cost aside, Maplecrest Ford already replaced the PTU 2 years earlier. It was under warranty at the time so no cost to fix. Maplecrest failed to mention that they had made this repair and when we asked about it the answer was yeah we did but that part only has a 2 year warranty and we are past that. So sorry not sorry. Despite the fact that it was less than 30 days past the 2 year mark, a 2 year old PTU unit should not be leaking and require replacing. Maplecrest likely did a shotty repair job the first time around and/or replaced the original with a used part. It also takes weeks to get any kind of service appt. Overall a terrible service experience and I would not trust them to do any major repairs. Their prices are also very expensive! I left a message with the General Manager expressing my displeasure with the whole process and not surprising have not heard back.
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November 2023 by Matthew P
Ordering and delivery of my new Maverick was an absolute pleasure. Daniel K. was great to work with every step of the way. The financing dept. was awesome as well ensuring I had the best rate possible. I would highly recommend Maplecrest if you’re in the market for a Ford there is no better place to go!
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November 2023 by Holly Jablonski
The service and attention was a breath of fresh air. We never felt like anyone was trying to take advantage of us at any point and we were super happy with the purchase from start to finish. Highly recommend!
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October 2023 by Matthew O'Hara
It's not very often you see 5 star ratings at car dealerships so that should speak volumes as to how the staff is at Maplecrest in Mendham to work with. From sales to service I drive over an hour to bring my business here. Pasquale and his staff in service are always professional and accommodating, everyone in sales are always friendly and fair. I look forward to coming here for years to come. Thank you for making the dealership experience far better than the rest.
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October 2023 by Isabel Rogers
Tom, Micky, Marie, and Dan are the best! So knowledgeable, kind, and helpful. It was great working with them, they made the whole process simple and I got my dream car as a result! I couldn’t be happier that I choose Maplecrest Ford.
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October 2023 by Carl Scheuten
Dealership and our Salesman Daniel were the absolute best. Easiest experience ever buying a car. Daniel was the most knowledgeable salesman I have ever had, he knows the cars inside and out. Great experience! If you are looking for a new or used car I could not recommend Maplecrest and Daniel more!
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September 2023 by Frank Spadaccini
Sales department couldn't be more accommodating. Very knowledgeable and the purchase process was seamless. Totally would recommend Maplecrest Ford to family and friends.
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September 2023 by Megan Holzli
Daniel took over my ford bronco order after my other sales guy left the company, and he made the transition smooth and as easy as possible. He provided me with every update available to him and answered all of my questions. Despite having to wait almost two years to receive my bronco (not on the dealership) I had a great experience with Maplecrest Ford. They also accepted my trade in and worked out the best possible deal with me. Overall, I’m really happy I chose this dealership and would recommend Daniel to anyone interested in buying a car.
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September 2023 by Damon Finaldi
Dan K did a great job helping me order a new Ford Bronco. He was extremely knowledge and courteous. He helped me navigate through the buying process and set proper expectations on options, delivery timeframes, and prices. The vehicle delivery went well and everything was as expected. I would highly recommend Dan and his team at Maplecrest Ford for anyone looking to purchase or lease a Ford vehicle.
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August 2023 by Halfcentury111 (Halfcentury111)
Purchased a 2023 Bronco - pleasant and easy experience- Phil was a great to deal with - Trade in value they offered for my Jeep was ridiculously low, but I easily sold it myself. I would absolutely buy another car from Maplecrest and would recommend them to anyone looking for a Ford vehicle. Thanks!
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July 2023 by ricky
My Mom saw a pre-owned Ford Escape on the website and when we called about it Marla informed us that it was having some work done and she would call us as soon as it came back to the dealership. True to her word, she called us the minute it came back and let us know that Olivia would be waiting for us to come and test drive it. Oliva was great to work with and made my Mom feel totally at ease and she purchased the car that day. Thank you to Marla and Olivia for making the usual dreadful feeling you get when buying a car a very pleasant experience. We highly recommend Maplecrest Ford!
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July 2023 by Robert Sachs
It is always an absolute great experience working with James and Maplecrest Mendham. We just leased our 2nd Ford F150 from James. He actually makes the whole experience quick, seamless and yes, even enjoyable. He is honest and gets you in and out without all the haggling found at other dealerships. We have leased, financed and bought many vehicles over the years and by far this dealership and James greatly surpass them all. We highly recommend using James, you will definitely be glad you did.
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June 2023 by Angie
We just leased an F-150 through this dealership. This is our 3rd car with them.My husband’s salesperson was Benjamin. Unfortunately, I was unable accompany my husband on the day he took out the F-150. However, based on everything my husband told me about this encounter and transaction, I am beyond pleased with the way Benjamin handled my husband’s encounter, especially since I was on the phone with my husband trying to be involved in the final decisions.Every time we come here we are greeted with professionalism and amazing customer service.We will be back again!Thank you!
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June 2023 by Angie Beriso
We just leased an F-150 through this dealership. This is our 3rd car with them.My husband’s salesperson was Benjamin. Unfortunately, I was unable accompany my husband on the day he took out the F-150. However, based on everything my husband told me about this encounter and transaction, I am beyond pleased with the way Benjamin handled my husband’s encounter, especially since I was on the phone with my husband trying to be involved in the final decisions.Every time we come here we are greeted with professionalism and amazing customer service.We will be back again!Thank you!
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June 2023 by Karen Fernandez
Experience was great! Associates were very knowledgeable and friendly. Quick and very easy to work with, no haggling! I would definitely recommend Maplecrest Ford!