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December 2023 by Nelson Nieves
This has got to be one of the most dysfunctional vet care facilities in NJ. They prescribed a chicken based food which they know my dog is allergic too but did so anyway. When questioned their response was simply “sorry”. They should all go back to school and learn the basics, READ THE FILE BEFOR PRESCRIBING MEDICINE…In addition they made us pay out of pocket for heart worm medics when it’s already covered by the insurance. We were told if we did not purchase it our pet would not have the dental cleaning done.What a bunch of crooks,STAY AWAY FOR HERE IF YOU LOVE YOUR PET !!!
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October 2023 by Matilde Maldonado
We've been bringing our pets to Banfield for some time now. The doctors are knowledgeable and staff is very accomdating and friendly.
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September 2023 by Camila Espitia
I had an appointment for one of my dogs today, she needed a vaccine and I decided to add a nail trim, which the technician said that was going to be a little more expensive than a groomer because they are hospital staff. My boyfriend and I decided to add it anyways because our dog is a 2-month-old Belgian Malinois with black nails; we were afraid to cut the pink area and hurt her so we decided to let “professionals” do it. While we were waiting in the room we heard our puppy crying in pain like three times, the first one we thought it was the vaccine, but the other two made us suspect that they might have cut the pink area. When the technician brought her back 4 of her nails were bleeding, we tried to talk to her, but she seemed so energetic that she barely let us talk. She said that they don’t have x-ray vision to cut black nails and that cutting the pink area was a risk (which she didn’t mention at first) she applied a yellow-ish powder on the dog nails and sent us to the front. We also tried to talk to Carly the receptionist to express and explain our unpleasant experience which left us very disappointed, but she didn’t care at all she said it was a risk and that they couldn’t do anything about it. She was smiling ironically while she was denying us any kind of help or customer service. If I would have been told that one of the risks implied my puppy being in unnecessary pain I would have take her to my groomer who can actually cut any kind of dog nails without hurting the dogs. Very unprofessional stafff.
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September 2023 by C Torres
This Banfield location has been the best experience by far, they are always diligent and try to accommodate my appointments. One of my pets recently crossed the rainbow bridge and they took care of her with love, care and the respect that she deserved. I cannot thank them enough for all their support and love when I needed it.
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July 2023 by Val Vechnyak
It's not a pet hospital, it's a mill. Do not bring your pet there unless you have something very minor. Sure they might clean teeth or trim nails but that's where their expertise winds down.
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July 2023 by Val V.
This is a mill that is focused on selling everything from meds to services. Health of my dog is not their first priority. Even with my dog's serious issue, to make most of the money they carefully put me through insignificant tests, one or two per appointment which drags out week after week. I didn't realize what they were doing until I went to Sayerbrook vet instead (not Banfield network) and they immediately focused on the issue, did entire panel of testing immediately.Like I said, Metuchen Banfield is a vet mill with top priority of making money.
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July 2023 by Ray Polakowski
Left my old vet (Oak Tree) to come here and haven't looked back. My dog started to revolt when we'd pull into the old vet's parking lot - so I knew it was time for a change. We started to go as soon at it opened up and has been a good experience so far. Even got a new kitten and started to take her there too.Only complaint may be there are too many emails coming from "corporate". I just want my receipts and reminders. I don't need the daily articles about pets. Feel like I should have given my "shopping" email account that gets all the spam type emails over my real email.
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April 2023 by Stephanie Fyler
Hi I'm Stephanie, owner of my wonderful, adorable pet Precious. She is a Rescue Pet. She always has a good visits at Banfield. She likes it here. The staff is friendly & compassionate with her. She has been coming here for a while now. Facility clean & sanitized. The Veterinarians are skilled, devoted & professional. I highly recommend this facility. I give it ????????????????????????????????????????. Come & Check it out for yourself & pet.
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April 2023 by Joey J.
I'm still too heartbroken to write a detailed review. I'll come back to this once I've stopped crying.
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March 2023 by Emery G.
Love this fairly new location, believe it's been almost a year. It's kept very clean and has really friendly staff. This is my preferred location for all appointments. 5m from 287 so easy to get home. There is always someone at the front desk so no need to wait for someone to check you in or out unlike most other locations. Ample parking! Thanks staff for always taking the best care of my dog!
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January 2023 by susan whalen
Usually Banfield is a great place to take your pet for medical care. Unfortunately My last visit was a bad one . Had to take my pet to another vet as the dr couldnt help me. Sadly I had to put my cat down.
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January 2023 by Steven Vadas
Atrocious customer service experience. Seems like the same bad apple from the other reviews. I called multiple times just to set up an appointment with no prevail. In addition left me on hold for 30min and sent me over to voicemail. I left a message and Banfield didn't return my call. I called again a week later spoke with the same person. She didn't even acknowledge let alone an apology for the inadequate service but guess what their quick to charge my card monthly. Tough pill to swallow when you pay for monthly service that refuses to provide you any service.
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January 2023 by Hadeel Hamdi
Terrible person at the front desk.She called me a day before the appointment to confirm, and when I showed up as scheduled she said they can't take my pet today due to an issue with the system ..... total BS.I asked to speak to the manger she went inside and I can hear voice laughing and making jokes came back after 30 min with a fake smile, saying that all she can do is reschedule....... she lied straight to my face with a smile.One bad person can damage the reputation for such a reputable place.I'll reach out to the corporate, she can't go on unnoticed with such unprofessional behavior and lack of respect to customers.Stay away from Banfield Metuchen.
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January 2023 by Johana Lopez
Great personal working there. Great service
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December 2022 by Coley G
Love the new location! Everyone is friendly. My pets have been with Dr. Evanowski for 7 years now and she is an absolutely wonderful person and an amazing veterinarian!
