-
January 2024 by Clair M.
I went to Gino and Mike to resize two of my rings. Not only were they both so personable and helpful, but the price to resize the rings was way less expensive than all the other local jewelers I checked with. I will definitely be coming back with other repairs!! I know I can trust them!
-
January 2024 by Nelson Colon
Over price on battery replacement on watches.
-
December 2023 by Alyssa L.
overcharged me for a ring resizing probably because I was pretty young at the time, and gave the ring back with two dents. definitely never returning.
-
November 2023 by Onkar Singh
Fantastic jewelry shop the guys are great at repairing and have an amazing selection of items to buy. I had a great experience shopping here. The owner is a great guy who looks out for his customers!
-
June 2023 by KJ A.
If you go to Jewelry doctor, ask to speak to Mike. His colleague, who, often is in the front, can be somewhat offputting. However, Mike, the Jeweler, is terrific. And he does good work.
-
April 2023 by Massimo Pirrone
I cannot recommend Jewelry Doctor highly enough! From start to finish, the experience of working with them to create the perfect engagement ring for my girlfriend was an absolute pleasure. From the moment I walked into their store, I was greeted with warmth and professionalism. Gino and Mike both the time to listen to what I was looking for in a ring, and offered up several options that fit my budget and my girlfriend's style perfectly.The craftsmanship of the ring itself is truly stunning. The attention to detail is impeccable, and every aspect of the design is beautifully executed. When I gave the ring to my girlfriend, she was absolutely blown away. She's been showing it off to everyone she knows, and has received countless compliments on its beauty.Throughout the process, they were always responsive and communicative, keeping me informed of the progress of the ring and answering any questions I had along the way. They were also very accommodating when it came to making small adjustments to the design to ensure it was exactly what I wanted.Overall, I can't say enough good things about Jewelry Doctor. They made the process of selecting and creating an engagement ring an absolute joy, and the end result is something that will be treasured for a lifetime. Thank you so much for your amazing work!
-
August 2022 by Ron M
I've used the Jewelry doctor for small repairs and watch batteries. I've always been pleased with the service.
-
August 2022 by Megan O.
They did a great job repairing my wedding ring. I would go back to them with anything else that might need repairing.
-
August 2021 by Michael Greenhouse
Fixed a seemingly unfixable ring and restored my wife's watch to pristine condition.
-
June 2021 by Tomas L.
Great jewelry cleaning service and very helpful they cleaned my Rolex that had scratches on it and they were gone!
-
May 2021 by Nicholas Morano
Gino has been taking care of me for over 10 years. Would definitely recommend to friends and family.
-
February 2021 by Erika M.
Gino helped me and my fiance several times with watch repairs, jewelry cleaning, and most recently a ring resizing. Gino and Mike's work was quick, yet they got the jobs down extremely well. They are very friendly people and I enjoy having conversations with Gino. He explains what he's doing and tells me pricing before he even begins the work. I went Gino right away for my ring resizing and he got it done in less than 30 minutes, and it fits perfectly. My fiance and I will be going to him for wedding bands. We couldn't be happier with their work.
-
February 2021 by Julie S.
If I could give more than 5 stars I would! Gino was so friendly and attentive when I came into the store to ask about resizing my engagement ring. He took the time to answer all of my questions and I was really appreciative of the customer service I received. I felt like a valued customer and will definitely be recommending this place to others!
-
February 2021 by Job Ma
This review is for Gino only. Mike has been fantastic / polite in all my interactions with him. Unfortunately, I worked entirely with Gino.I purchased a vintage watch online that was running slow. The seller indicated he would cover reasonable servicing costs if I took it to a local jeweler to repair. I went to Jewelry Doctor just before Christmas; Gino said he would take a look after the holiday and give me a quote on price + his recommendation for what needed to be done. This was especially important because I was getting reimbursed by the watch seller, and he requested that I post him on the cost before getting any work done (since he didn't want to just write a blank check).Gino calls me a few wks later and says "I fixed it, you owe me $100. It's ready for pick up". The first question I asked was what he did to fix it (both because I am curious about watches and wanted to post my seller what was wrong). Gino immediately says "no offense, but you seem like you're a pretty particular person and remind me of some of my annoying clients that want watches to run +/- 1 second a day. That's not realistic". I said nothing to indicate that and realize that automatic movements do not keep time as accurately as quartz.Then I reminded him that he was supposed to tell me the price for us to mutually agree before he did any work. Gino starts yelling at me and says "you're such an annoying young person who has no idea what they're talking about. I don't want your business. I'm going to undo everything I did and you can take your business elsewhere. Then he slams the phone." Thankfully, he didn't damage my watch further and I was able to pick it up in its original condition.There are a few things about Gino that made my experience very negative:1/ No emotional maturity / very egotistical: He escalates a situation very quickly. When I referenced our agreement that he would post me first on price, he started yelling at me for no reason. When I asked him what I said / did that bothered him, he said he couldn't articulate anything and said "It's not you, it's everyone. Everything is so annoying to me" He cannot work through any type of misunderstanding / disagreement without yelling. He also repeatedly said "I have serviced Pateks in the past, so I don't want to hear anything you have to say." I wasn't giving any input how he should do his job - I just wanted to know what was wrong with my watch and why he fixed it without calling me first.2/ Consistently cuts you off: I struggled to get any sentences in because he kept cutting me off. It's likely he totally forgot that he agreed to call me first before fixing because I emphasized that I would be reimbursed for this by a 3rd party.3/ Questionable ability as jeweler: when I first handed him my watch, he immediately said that the crown was broken and that I bought a faulty watch. I was a bit confused, because I showed him that you need to unscrew the crown to wind the watch (and it was working - it was just running a bit slow). I was a bit surprised by this, because it is fairly common for automatic watches to have this feature.
-
January 2021 by Job M.
This review is for Gino only. Mike has been fantastic / polite in all my interactions with him. Unfortunately, I worked entirely with Gino. I purchased a vintage watch online that was running slow. The seller indicated he would cover reasonable servicing costs if I took it to a local jeweler to repair. I went to Jewelry Doctor just before Christmas; Gino said he would take a look after the holiday and give me a quote on price + his recommendation for what needed to be done. This was especially important because I was getting reimbursed by the watch seller, and he requested that I post him on the cost before getting any work done (since he didn't want to just write a blank check). Gino calls me a few wks later and says "I fixed it, you owe me $100. It's ready for pick up". The first question I asked was what he did to fix it (both because I am curious about watches and wanted to post my seller what was wrong). Gino immediately says "no offense, but you seem like you're a pretty particular person and remind me of some of my annoying clients that want watches to run +/- 1 second a day. That's not realistic". I said nothing to indicate that and realize that automatic movements do not keep time as accurately as quartz. Then I reminded him that he was supposed to tell me the price for us to mutually agree before he did any work. Gino starts yelling at me and says "you're such an annoying young person who has no idea what they're talking about. I don't want your business. I'm going to undo everything I did and you can take your business elsewhere. Then he slams the phone." Thankfully, he didn't damage my watch further and I was able to pick it up in its original condition. There are a few things about Gino that made my experience very negative: 1/ No emotional maturity / very egotistical: He escalates a situation very quickly. When I referenced our agreement that he would post me first on price, he started yelling at me for no reason. When I asked him what I said / did that bothered him, he said he couldn't articulate anything and said "It's not you, it's everyone. Everything is so annoying to me" He cannot work through any type of misunderstanding / disagreement without yelling. He also repeatedly said "I have serviced Pateks in the past, so I don't want to hear anything you have to say." I wasn't giving any input how he should do his job - I just wanted to know what was wrong with my watch and why he fixed it without calling me first. 2/ Consistently cuts you off: I struggled to get any sentences in because he kept cutting me off. It's likely he totally forgot that he agreed to call me first before fixing because I emphasized that I would be reimbursed for this by a 3rd party. 3/ Questionable ability as jeweler: when I first handed him my watch, he immediately said that the crown was broken and that I bought a faulty watch. I was a bit confused, because I showed him that you need to unscrew the crown to wind the watch (and it was working - it was just running a bit slow). I was a bit surprised by this, because it is fairly common for automatic watches to have this feature.