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March 2024 by Robert Zimmerman
I called to ask about the availability of a wine. A latino lady (didn’t get her name) put me on hold for 5 minutes and then abruptly hung up. Tried calling back twice, no answer Terrible customer service.
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March 2024 by Lou S.
my order was packed really tight and was delivered with nothing broke .I am very pleased with everything I have bought from Wine Chateau and will be purchasing from them again. prices were very fair .
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March 2024 by Essell H.
could not find a better east coast liquor wine dealer online. their free shipping deals are the height!
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March 2024 by Ieanie H.
Always on time, always very well packed, always friendly service, great selection of wines and spirits. Jeanie Hawkins
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March 2024 by Mark V.
excellent wine and came as expected, I tried the wine and it was very good, and will hopefully be getting more of it in the future
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March 2024 by Paul B.
This wine was very difficult to find. Wine Chateau not only found it but delivered it for a good price. I am totally satisfied with my sale with them.
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March 2024 by Amrish P.
Exilan service very good service I am so happy yore packaging I am so happy for your service thanks
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March 2024 by Arthur C.
Bait and switch. Horrible untrustworthy service. They lied about what was in stock. Told me too late to change order when the night before they said it hadn't shipped. Will never use them again.
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March 2024 by Marcus Balanky
Touchdown TN!
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March 2024 by Ron P.
I am giving them 0 stars! Their customer service is horrible! I ordered two bottles of the 2020 Rattlesnake Zinfandel. I contacted them first and one of their reps assured me that they had this vintage in stock. Instead I received the 2021 vintage (which is one of the worst 30 plus dollar wines I have tasted). Their policy for sending these wines back and receiving a refund is ridiculous. I have to do everything! Don't buy from them! They will screw you over!!! Ronald L Phillips.
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March 2024 by Allee L
Bought a bottle of prosecco that was molded!!!!!!!! When I tried to come back to return it literally 15 minutes later, the lady who hounded me for my I.D and held it for 2 whole minutes scanning it up and down as if she couldn't read. That same lady was there when I showed her the bottle she said "do you have a receipt" I said "no, I was just here you asked for my id and read it very carefully I'm pretty sure you remember I was just here" simply just wanted to swap the bottle and she wouldn't let it happen. So I paid $18 for a bottle of moldy prosecco. Now, I have to change my usual liquor store up as well seeing as this one does not care how they treat their customers or if they are selling moldy products. Nobody cares anymore these days about their businesses and it shows.
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March 2024 by Doug E.
Good service decent prices on the many products that are available. Shipping is a little pricey. Overall it was a good transaction.
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March 2024 by Dave Carlson
I would not recommend Wine Chateau. What I thought would be a good deal became just the opposite. I’ve had two shipments, both with damage through UPS. Somehow it’s my fault and I did not receive my full order. 1st order I received a refund of undelivered product. Second order, they indicated because I didn’t buy the insurance, I’m liable. I canceled my membership. Thanks, but no thanks. I’ll buy elsewhere
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March 2024 by Laura F.
UPS service is not as good as FedEx that gives me delivery windows of time to be home for signature need. it was futile to get 3 "attempted deliveries ". eventually went to do my own pickup at depot 30 min away. FedEx much more communication and at least a 4 hr window when I could have any hope of accepting delivery.
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March 2024 by ted tastic
Would give zero stars if possible. Knowingly sold expired beer. Refused to accept returns or offer a discount. Do not buy from here. Will not be returning
