Phillips Safety Products, Inc. is a company with a long history in the optical business, producing safety glasses and specialized lenses. Customers describe the products as premium, perfect, and great quality. Specific items like the glass safety glasses are noted for an awesome fit, being very comfortable, and featuring preferred wire mesh side shields. Their welding lenses, such as the gold coated lens, are called the best, far superior to competitors, with clarity that allows for precise work and no flare. The price for prescription lenses, including progressive bifocals, is considered great, often including discounts. When the product is correct, the quality looks good and the company's lab performs well. However, customer service receives significant criticism. If a production error occurs, the process to resolve it is reported as slow and frustrating. The customer service team, which is contracted overseas, provides canned responses and lacks direct links to production status, leaving customers feeling unsatisfied and without clear updates. The noted recommendation is for the company to improve outgoing quality control and dramatically improve customer service, particularly by having on-site representatives manage issues until resolution. The bottom line is the product and price are good, but mistakes lead to unhappy service experiences.
Thank you Very much Philip's company, I needed a welding goggles coz I have got some challenges in welding where I can't find the perfect gear to protect my eyes 👀
August 2025
Best Welding Lens ive used worth every penny and sweat.
February 2025
Great glasses. Fast service, real glass lenses. Thank you.
