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December 2024 by Dan
After my experience with the auto shop here I might just cancel my entire AAA membership. Garbage work and garbage people!!!!
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October 2024 by Kimberly Emma
BEWARE of this AAA for car service. !
I had an 8am appointment and dropped my car off the night before for breaks and rotor change.
They called at 9am to confirm. I went at 1:45 to pick it up and they’re here telling me they’re just now working on it and on top of that they were charging me for an oil change that I didn’t ask them to do.
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October 2024 by Michael Delepine
Horror show. I went to AAA Middletown when visiting my old hometown recently because my car was making a funny noise on the ride into town. Without taking the car for a drive even across the parking lot they told me I needed new struts, control arms, bushings, battery, and AC unit. They gave me song and dance about they're warranty is better then my dealership. I told them to just replace battery and fix rattle and give me back my car. I went home and guess what? My AC unit and suspension was FINE. The only thing they got right was the new battery but they failed to diagnose the reason I needed a new battery was my alternator was shot and the reason for the noise. They totally tried to rip me off when they saw out of state license plate. And guess what work my friend who recommended I go there needed recently? New struts, bushing, control arm etc. They got him and his girlfriend to do the work. Bad business model to rip people off.
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September 2024 by Michael O'Connor
After 18 years, I recently cancelled my AAA membership. I now have Allstate Roadside Service. Over the years, I did use AAA (dead battery, flat tire, etc.) and never had an issue. This drastically changed in November of last year, when I paid the AAA Car Care Center in Middletown, NJ $2,821.57 to replace the steering rack on my 2014 Fusion. A staff employee and the manager of the AAA Car Care Center in Middletown, NJ verified that they were going to use Ford parts. .Between November 2023 and March 2024, the steering wheel locked five times. The first two times, AAA staff told my wife and I that there was no problem. The third time a staff employee told my wife and I that the part was defective and AAA supposedly replaced the rack. The fourth time, the AAA manager told my wife and I that a part from a different manufacturer would be needed and supposedly replaced the rack again. The fifth time, the AAA manager told us that they needed to replace the rack with a Ford part, which is what AAA told us initially what they were going to do. The manager also demanded an additional $1,500.00 to fix the problem even though the service is covered by a written two year warranty. In summary, the AAA Middletown NJ Car Care Center misrepresented the services and parts that they were going to provide, lied about what they did provide, did not fix the problem with the steering wheel that they received full payment for and failed to comply with a written warranty contract. I filed complaints with AAA, the Better Business Bureau, Consumer Affairs and the credit card company. AAA never responded even though I sent ten follow up E-mails to them. The Better Business Bureau closed the case as AAA stopped responding. Consumer Affairs recommended that we sue AAA, which is what my and I will do. We will also be contacting 7 on your side. Do not use AAA’s Car Care Centers, especially if you live in the Middletown, NJ or Eatontown, NJ areas. They are not even worth one star but I was forced to click one star in order to submit my review.
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June 2024 by Antonella Mellone
Don’t go here! Go to Mr. Tire in Middletown instead. In the winter, Mr. Tire told me that I would need brakes soon and quoted me a little over $500. I decided to start saving and do a little research. Given that I had the AAA card I figured I would go to their store and get a free break inspection to see how much my discount would save me. At AAA I was quoted thousand $1280 for brakes and pads. When I declined their service, their manager Drew Miller, interrogated me on why I declined their service and insisted I tell him who quoted me $500. He said he didn’t believe me and became condescending and rude. He called Mr. tire while I was waiting for my car to confirm the quote. Realizing that I told the truth and that he decided to lower the price to $700. I still refused service. I’ve never been treated with such disrespect. A customer has a right to decline service! He also tried to instill fear in me by telling me that Mr. Tire may not know how to change brakes on my car because they have electric calibrators and I need to be careful. Guess what, Drew? Mr. Tire knew exactly what they were doing and I paid LESS THAN $600 for brakes/rotors and brake fluid flush.
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May 2024 by C Romano
I will never bring my car here again. I made an appointment for an advertised Spring Maintenance Package. I arrived 10 minutes early to have to wait 50 minutes before they even took my car. They took customers without an appointment before me. They were suppose to rotate my tires…they did not. They were suppose to check all fluids…they did not. My power steering and brake fluids were both very low. They seem to spend more time socializing amongst each other than doing the service you have paid for!
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April 2024 by Bill Matthews
I would recommend this place for auto repair.
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April 2024 by James Wolff
Great atmosphere and got my car in the time they quoted from dropoff to pickup.
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April 2024 by Mike W.
Great service!
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March 2024 by K E
No good service They lied to me They made me wait for 1 day I warned many times and the prices are too high
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March 2024 by Arielle
They are HORRIBLE. I took my car there for brakes and had to bring it back THREE separate times for them to fix it, then after all that they said I needed new calipers... when I asked why they didn't say that in the first place, the guy tried to tell me that I turned them down, which I didn't. The initial visit I said do whatever needs to be done. The brakes felt better when I had the worn down pads on! For all I know, they probably left the old ones on... Then I went for a tune up, or so I thought. Couple months down the road, a cylinder blew when I was getting on to the parkway... my trusted mechanic said they definitely didn't do a tune up. I had to get all new spark plugs and wiring. They'll charge you a couple thousand and do nothing!
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March 2024 by Arielle Parlin
They are HORRIBLE. I took my car there for brakes and had to bring it back THREE separate times for them to fix it, then after all that they said I needed new calipers... when I asked why they didn't say that in the first place, the guy tried to tell me that I turned them down, which I didn't. The initial visit I said do whatever needs to be done. The brakes felt better when I had the worn down pads on! For all I know, they probably left the old ones on... Then I went for a tune up, or so I thought. Couple months down the road, a cylinder blew when I was getting on to the parkway... my trusted mechanic said they definitely didn't do a tune up. I had to get all new spark plugs and wiring. They'll charge you a couple thousand and do nothing!
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January 2024 by Timothy Hanlon
Wonderful experience very thorough, professional, and courteous.
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January 2024 by Scott Beaver
Does not honor their warranty, over charges their customers
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December 2023 by Allen Gin
Staff is very efficient, friendly and awesome. Called 515pm and needed battery, they were completed before closing which is 6pm, thank you for your incredible services. Would definitely recommend them. My new battery also has a 3 year full replacement warranty.
