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May 2023 by C P.
Would give zeroBeen using them for several years, but yesterday was the last time.Went in for a filter part and the young guy with the beard , without looking at anything, quoted $300. The part sells for $80.Lack of customer service cost them a customer
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October 2022 by Jason Smith
The staff is unbelievably helpful. Always answers any questions we have about our pool and usually has any part we need for our filter.
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June 2022 by Wyatt Buttcher
With knowledgeable staff And management fighting to keep prices affordable This is a great choice for all your pool needs
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September 2021 by RoxD
Lately, I have been very disappointed with Add-on Pools. I know with COVID there have been delays with getting things (which I understand) but to be honest with a customer would be better than lying and frustrating them. Poor customer service - Ordered a liner in April and were told it would be in before Memorial Day. Long story short, after several calls promising it's in and it will get done in a couple weeks (basically giving us the runaround all summer) they just show up at our door at the end of August without setting up an appointment. Finally, we get the liner in and they leave the pool not running (it was running before they started the job). They told us it was our problem and basically accused my husband of wanting them to buy us a new pump! We just wanted it running again. We didn't know if it was a pump that was needed. So we had to get our own electrician - bless his soul - it was an inexpensive fix (way less than the "starting at $225 just to come out" that Add-on gave us) and started us on our way to clearing the horribly green pool Add-on left us with. We originally went with Add-on Pools instead of shopping around for a better price (which I'm sure could have saved us about $1500) because they had put in our pool and there wouldn't be any problems (they also said it would be done by May knowing full well they had a backup on the liners due to supply issues). Boy was I wrong! So after using them for over 14 years they lost our business completely for poor customer service, a $20 part and about ***** minutes of labor it would have cost them to make it right. If they just would have been honest in any of the situations we ran int, we would have worked it out.
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July 2021 by Andrea D.
Rude rude rude!!!!! Zero customer service manners. It's mind boggling that we are in the year 2021 and people still have zero customer service skills this place is very overpriced on top of having the worst customer service the guy that was at the register which I think was the owner was such a Ahole! I will use their competitor that also sells Sustaine pool products rather than this place. I can't see Spending my hard earned money giving it To a place like this that didn't even offer or hold the door open for me after i spent 300 dollars on Products which my hands were full I was baffled as the man and maybe his wife or employee just stood the watching they were waiting to close the store and leave, no thank you for shopping w us. Nada!!!
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June 2021 by Mike J.
Avoid. They post attractive prices on-line to get you to the store and then do the bait and switch... horrible customer service. Repulsive.
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May 2021 by Pete Oleniec
They sold me a chlorinator a few years ago and now they do not sell the tablets for it. Asked the person who answered the phone why they don't sell them anymore, the answer was not a good one. Not remotely helpful. Asked them if they had granular chlorine and how much, they were too lazy to provide a price. I'm sure if I wanted an expensive yard set, he would have jumped right on it. Lost respect for this place. Always liked this store before, when they wanted to help. I guess they just care about the amount of the purchase.
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May 2021 by Rick Murray
I have been using them for over 40 years, service is always excellent, pricing is in line with the other pool companies, but I have found them to be the most dependable. On time, friendly, and professional.
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August 2020 by Frank P.
Let's tell it like it is.. My wife and I were put on a pedestal when we lay down tens-of-thousands of dollars for an inground pool and fireplace. We were delighted! Turn the page, we now regret our choice. Turns out, one of the owners & a salesman who lacks the ability to maintain a professional relationship to retain its customer base. He is curt, mono-toned and arrogant! *The Other owner and brother managing the service department, in my opinion_can walk on water. (No pun intended) _He is the best in the business! Smart, informative and personable. Good luck to you sir!
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July 2020 by Nick Tarquinio
Family owned and excellent people
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June 2020 by Bryon Mayo
Friendly service, reasonable prices
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June 2020 by Joseph Ianneillo
Great location.. great selection of outdoor furniture , pool supplies , bbq gas .. pleasant customer service..
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June 2020 by Brian Freeman
By far the best pool place around. Very knowledgeable staff.
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June 2020 by Thomas adventure
Just had a smart mesh pool cover put on. They did a great job. Very clean and very professional. Looks great.. Thank youI would recommend add on pools anytime.
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June 2020 by Anthony Allegro
Terrible customer service. Flat out rude to their customers. Will never go back.