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March 2024 by bruce Fusco
I stopped in to switch services and I was extremely pleased with the customer service of ap went above and beyond to help me with the best plan phone and service I will be back just because of ap if in the area stop in and ask for ap A+++
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March 2024 by Tawana Godette
I stopped in to get a screen protector and ap was very helpful assisting me with also troubleshooting with my phone and I left today with new headphones and we talked about getting a new smart watch I will be back just be cause of his service if in the arera stop in and ask for ap
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March 2024 by Patrick Calandrillo
Very helpful n reasonable.
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February 2024 by Callie Krug
This place was a great place to go to for anything such as switching your network and new phones and there great at putting screen protecters on there phone. Not to metion but if your there Dean is a great worker and very helpfull. Def a great place to go.
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February 2024 by Amy E.
My husband and I went in to find information about internet services and were greeted by AP. He is the most resourceful and patient representative I have ever had the pleasure of working with. He offered so much support and additional information that helped me take advantage of my account.This location with AP and his team is amazing! Do come here for excellent service.
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February 2024 by zach mocik
Mo helped me switch from Verizon. Great service
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February 2024 by Kenneth Williams
AP, Mo and Kris were awesome
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February 2024 by Lynda Rose
Ap was awesome very knowledgeable and friendly and patient. He made my transaction and the transition from Verizon smooth and painless.
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February 2024 by Paul Barbato
Brandon,MO, Ray and AP were amazing. They helped me send back my cellspot and troubleshoot my device. I recommend you give them a try.
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February 2024 by Caitlyn Nazario
AP went above and beyond to help me get my new watch! After many frustrating phone calls with customer service, AP turned my day around. He was friendly, efficient, and made it his priority to get me the best deal. I walked out not only with a new watch but feeling seen and heard as a long time user :) THANKS AP !!!
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February 2024 by S Cavise
Stopped in today for trouble shooting on my phone and watch ap was very helpful and charming I will be back to this store again just because of him a+
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December 2023 by Madison Taylor
THANK YOU!!! Best Tmobile store around. You guys made my families' Christmas this year. We got 3 brand new iphone 15s and the staff was SO helpful. I know nothing about phones so I really appreciated all their help, kindness, and patience. Thank you Brandon, AP, and Mo. Merry Christmas!
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December 2023 by Chris Smith
Kris and Mo were extremely helpful. My Wife, Mother In Law, and self switched from Verizon to TMobile Family Plan and have been impressed on multiple levels with the service at Middletown.The Bill is cheaper: with in increased data, upgraded devices and even new devices (cellular watch).The help Mo and Kris gave us to set up the plan was invaluable. They ensured we took advantage of coupons, deals and discounts. Some of-if not the best-the best customer experience I ever had and have. They helped us through every step.The corporate billing department was impossible to deal with on my own, and when I followed up with Mo, he handled it and it reassured me that deal we got was real because honestly it is so good that it was hard to believe.I highly recommend talking to the folks over at Tmobile middletown.Brandon was also very helpful on a follow up when it came to setting things up and I am sure everyone there is. From my experience everyone I dealt with was expert with the tech and with customer service. 10/5 stars
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November 2023 by Jamal Jackson
The store was nice the other employees were nice and very friendly to me and my wife but the man who helped us made me feel very uncomfortable. Granted I wasn’t in the best mood so I may have come off rude but I told him I just wanted my phone transferred and that’s it and he went on to talk to me for the remainder of my time there about superhero’s and made jokes that my wife found very inappropriate. I wish I could remember his name because behavior like that I feel should be brought up to him. If this review is seen by a manager and knows which employee of theirs I’m talking about I’d appreciate it if they could have a talk with him about how he interacts with customers.
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November 2023 by Beth Venture
Person to person connection is still alive and relevant in this socially distant culture people! T-Mobile sales reps, A.P. and Mo, are the friendliest faces in Middletown. I was in a phone crisis and these wonderful humans fixed it quickly, and within my very limited budget! I walked into this store an anxious and worried millennial, who's prior cellular plan had been cancelled AND my phone had broken that same day, somehow mysteriously..... So, I certainly was not financially prepared to contract into a new cell service and buy a new phone on this day. T-Mobile rep A.P. with the help of his associate Mo, went above and beyond to make sure I left their store with a working cell phone on a wireless plan I can afford.They saved me and all of Middletown should really check this location out next time you need a new phone or service!