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March 2024 by Gary Kowalczyk
Go to a major company store for competent service. Was talked into a inferior Motorola phone that was defective, complained and got a new Samsung 24 Ultra after waiting three weeks for it to be released. Ken didn't make me feel confident that he knew what he was doing which was proven when he downloaded my old Samsung 21 Ultra to the garbage Motorola then three weeks later claims everything was successfully downloaded from there to my new Ultra 24. I am missing so many pictures in my album that I will never get back and my Cloud was empty. I went back and showed him that and he downloaded Cloud and it's all screwed up. The pictures are all mixed up and not in chronological order and not all of the pictures in my album are in Cloud. The old crew that owned or worked in that store were good. This crew doesn't have a clue. So sorry I ever walked in there trying to lower my Wireless bill. STAY AWAY, go to the Rt.35 store in Ocean or Middletown, they are large company competent stores.
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February 2024 by C
Josh was awesome; everything went exactly as stated. Did more than expected. Great store.
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February 2024 by James McFillin
The Asian dude up here is less than truthful. He blatantly lied to me about available package options perhaps to help his sales numbers? Albeit I should have done a little more due diligence on researching package options. But, you don't think your walking onto a used car lot when you're walking into a Verizon store, do you? Anyway, don't shop here and don't trust any dude who sings alone to Taylor Swift songs and other top 40 music. Lesson learned
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January 2024 by deathtmz
Ken is the best manager this store has ever had
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November 2023 by Jan Panter
A very special thanks to Diwayne for all his time helping me straighten out issues with my phone today. He was so helpful and patient with all my questions and resolved every issue I had. He really knows his stuff and is such an asset to the store! Thank you so much for your kindness and patience.
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November 2023 by Judi Cooper
I am very disappointed with the service.They took advantage of a very senior citizen. I bought a new I phone and they saidi would get a new watch. I asked if it was in silver they said it wasnt. made. I came home , looked it up and on line, it was. I went back to the store and told them i was unhappy, they said I would have to pay a restocking fee, and because I opened the box they wouldn't return it. I was also pressured when I bought it to come back before 7:00or the deal was off.They were rude and took advatage of an 80 plus year old. I found out they did they same to my neighbor a few months ago with a free I pad, that wasnt free. I will never go there again. I have only dealt with that store for years and bought all my phones from them. They must have new owners and need lessons in dealing with people. Ive been taken.;
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October 2023 by Rebekah Piecuch
Chad & Thad we're super helpful in assisting me with trading in old device for Nu one. Thanks, SquadUp!
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September 2023 by Andrew Whelan
Very professional, had wished they had the phone I wanted , but will be happy with the one suggested
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August 2023 by Ayush Patel
Never go to this store , Ken and Josh horrible customer service they are scamming customer, got a new plan from them, they gave me one price and when I got the bill from Verizon it was different much higher rate plan they selected. Call them several time to fix it but they always gave me same answer we are busy, we will call you back. Never got a phone call back from them.Avoid going to this location.
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July 2023 by Maureen Clemente
Bryant was incredibly helpful and patient 10/10
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June 2023 by Linda Mueller
Bryant was great! Super patient even though he was in pain. Definitely recommend visiting here
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May 2023 by Jennifer T Wong
Bryant and Josh at this location are amazing. I've never had an experience like this at any Verizon location ever. They were beyond helpful and patient with my baby and I. From now on this is the only place I will go.
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May 2023 by Jodie Pascucci
They were super helpful with helping me with my upgrade and very friendly! I totally recommend the lincroft store!
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May 2023 by Anne Martinho
Bryant was great! Very knowledgeable and patient.
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February 2023 by Terese Dias
Makayla and Iesha were very knowledgeable, very informative, very friendly and sweet!