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February 2024 by Jacqueline Cochran
Great customer service
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February 2024 by William Alvarez
Awesome Experience! The store manager took his time to explain the brands of tires and what would be best for my vehicle. Really appreciated! Thanks!
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February 2024 by Kenny Ferranda
The people here are always polite and more than willing to help or answer any questions you may have
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February 2024 by Nancy Rinaldi
We visited the self wash station. Store Staff was awesome, helped me get my dog to the back, and the wash service itself was fantastic. Clean and stocked with supplies. Easy, breezy.Thank you!
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January 2024 by Nancy Stella
My cat loves the Wholehearted brand so we are frequent shoppers. Staff is friendly, always willing to help, and I appreciate the ease of checkout.
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December 2023 by Alyson Bruno
The Midland Park location is excellent all around! Wonderful customer service, very helpful with promo codes and considerate of customers needs. Thank you.
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December 2023 by Kathy Pestrichelli
More expensive than other places. I prefer pet supply plus or J-B pet supply.J-B is a family owned business, and they are great. If they don't have what you need they'll order it for you.Great employeesGreat prices
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October 2023 by C C (Honest Reviewer)
I asked the manager if she had anymore of a certain item and they had been out. She pointed me into the direction of a petco brand and my cat now is obsessed with it!She was very sweet ! Forgot her name but she had short hair and was so nice and helpful!Nice to have workers who care.
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October 2023 by Gemma Kim
Great customer care with friendly service!
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September 2023 by Robert W
Worker didn't know there are 24 cans in a case of cat food. He asks me how many cans are in the case. I tell him there's 24 cans in the case. Then he counts the cans. What was the point of asking me?
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August 2023 by Sowmithri Paurs
Brian was great. Excellent customer service.
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August 2023 by Gozde Golbas
I had the worst experience at this store because of Matthew truthfully, I only went into this Petco because it was the only store open at 6 pm. We were only in there for top 15 min deciding and just looking around and even had a conversation with Matthew about dog tags before we were done shopping. I knew they were close to closing but there is no excuse for the customer service that I experienced. I wasn't there 5 min before closing I walked in around 6:30 and they close at 7 pm. so Im still trying to grasp and understand why I was treated such a way by Matthew.What happened was I brought my stuff to the counter, and my boyfriend was holding my dogs leash and standing right next to me and my boyfriend took a treat/bone from the side there and let my dog sniff it and put it on the floor ( I was telling my bf to not give it to my dog just cause I didn't want my dog to have it) as my bf had it in his hand to put it back Matthew proceeded to say your dog put it in his mouth, stating the product was damaged. I thought it was a joke.... this happens all the time! Dogs are going to sniff items ....Ive worked in a pet store and never approached a customer " your dog touched that you need to pay for it" When the customer is ALREADY spending money in the store. IT really caught me off guard. Just simply pick and choose what battles you want to fight because this was completely unnecessary #1 no way in hell you saw from register what was happening on the floor because he didn't even go to look he just ASSUMED he didn't inch over the edge to see what was actually happening ....body language !! #2 I really had absolutely no issue paying for the item, I have worked in the pet industry for years and I definitely am aware of proper adequate at a pet-store. HOWEVER there was no slobber, wet marks, teeth marks, my dog was uninterested in this treat and I would understand if my dog was chomping down on it for me to pay for it. It was a simple sniff and my dog had no interest. Not sure if Matthew was just having a bad day and wanted to take it out on me. Furthermore, it awkward and poorly handled on Matthews part being Im spending close to 30$ at this multi corporate store. Not only did he have the audacity to tell me I had to pay and EXTRA .35 cents !!!!!! he also threw it out in front of me as I was waiting to be charged .. I heard it hit the garbage can and Im standing there confused I said to him, " Where is it? did you throw it out? you charged me? forced me to pay and threw it out in my face?????" His response was, "well you said you didn't want your dog to have it." That was my main issue, how DARE you ask someone to pay for an Item and throw it out because again he ASSUMED I didn't want to give it to my dog( because of the comment i said to my bf)... I didn't want to in general but because Im being forced to pay for it OF COURSE now I will give it to my dog.... that was mind blowing! I really should have just walked out with what I paid for initially but I have respect and Matthew doesn't and is the MAIN reason i will never return even if it was my last resort.Overall, I will be calling to speak to a manager to hope they can possibly explain better customer service to Matthew because the entire interaction was very much uncalled for and Petco needs to then put signs or awareness for the customers that a sniff SMALL LICK of a dog treat/bone is going to cost you!!!! The fact it was a measly .35 its really the principle! I will never return to this store. Will continue to go to smaller stores where they would never do this to a customer. In my 4 years of working at a pet-store myself Ive never done this to a customer UNLESS the dog was definitely chewing and damaging a product and that it was clearly visible that it was being done. Disgusting, money hungry, absolutely rude customer service. Im still in shock Matthew treated me the way that he did, REALLY uncalled for.
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May 2023 by Michelle Al
Friendly helpful staff ...And always has what I am shopping for .
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February 2023 by Maggie Levine
A very good pet supply store. The sales people are always attentive and will answer any questions you may have. I did notice that their DIY bathing pricing did go up to 20.00. Still a bargain, especially if you don't have the facilities. They do supply the shampoo and water and TOWELS!!! and do the cleanup! 5 Woofs! ?
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February 2023 by Carey Golden
We shop here for our dogs regularly. This time I tried the dog wash. They have everything you need to wash the dog!
