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October 2023 by Cody Stains
Im slightly disappointed in this financial institution. As a business owner and member of the community I thought I would be getting more of a personal one on one experience when signing up for a Credit Union Account. Was I wrong. The only reason why I'm leaving two stars is because some of the associates are delightful and do their job well. In regards to trying to refinance my Auto loan, I was treated as a number on paper. No phone calls were returned, and my emails were left unread. I have an extremely qualified credit score and have never missed a payment in my life. Others banks were willing to refinance me but I was exploring all options and trying to support local business's.Instead of talking to me about refinance options, they simply just sent a letter in the mail, a week later to tell me that I was denied. Now I have to reapply to the other banks because regal dragged their feet on giving me an answer. I understand as a small business owner that lending is difficult. However I was willing to pay down the loan, make the numbers work. I never received the Courtesy or Option of even speaking to anyone. Im disappointed to say the least and will be taking my money elsewhere. This is not how a local bank should treat their local customers.
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August 2023 by Scott M.
I opened an interest bearing savings account with a minimum balance of $100 to become a member because I wanted to get a car loan. They offered a great rate on the car loan and I was very happy. After I paid off my car loan, and because I didn't have a need for another car yet, they eventually classified my savings account as "Dormant" and started charging me $5/month which eventually dropped me below the minimum. No one called to notify me that the account was "dormant" and since you only get an account statement quarterly, by the time I found it on my quarterly statement, multiple $5 charges had been taken out of my account. They refused to credit my money back. Prior to their dormant account charges, my balance was consistently going up, so it was never actually "dormant". I will never give them anymore business. They would rather steal from their customers than earn future business honestly. I am so unbelievably disappointed.
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November 2022 by Kerem Y.
They had the best rates compare to other credit unions. Lauren was very helpful as soon as I told her my situation she was on board and got the job done as soon as possible. I was very pleased I would definitely recommend
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June 2022 by Jws sealcoating
I used to have a savings account here. INever used it. I Had some money sitting in their.They closed my account and gave my money to the state cause I didn’t use it for a long time. It was set up for me when I was a kid. It Had 159 dollars in it. I have so many bank accounts I forgot I had this account. Until one day I saw the old paper work. I went to get my money they told me they closed it and gave it away. I don’t trust this bank after that.
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March 2021 by Jamie B.
There are some very rude and lazy workers here. The manager Debbie didn't want to be bothered and was extremely rude. I asked to speak to her supervisor and she tried telling me she didn't have one. Finally I was able to speak to the manager J Zinsky. Well, this explains why they are the way they are. He was extremely rude and defensive. Raised his voice and defended all of it. Didn't want to hear it. My husbands grandfather actually established this bank and would be so disgusted. I will be pulling all 6 of my accounts and going elsewhere. Beware.
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March 2020 by Mike R
Been a long time member of this CUJoining would be great for you
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October 2019 by Patrick Benton
Friendly and very good rate to borrow money from
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February 2019 by Heather Marton
Worst Bank Ever! Some of the women are impertinent. Thank God for consumer affairs!
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September 2018 by Patty Kertesz Reers
Hometown personal feel with all the modern benefits of big banking.
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August 2018 by W Landry
I really don't know why people bother with banks anymore. All the fees for everything you do. Not here. I can't think of one thing I've been charged for, besides interest on a loan. Additionally, they have a change counting machine which is free to members!
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October 2017 by Nancy Wilson
Friendly, easy to deal with local credit union. Only disadvantage is that it is local so when I travel outside this area, I have to pay another bank's fee for using their ATM.
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July 2017 by kоvу
Hey its my bank and they do there job well I believe
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February 2015 by Frank Rea
Very low fees...works hard at making Member/Customer experiences simply and easy
