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February 2024 by rosie rupp
Always GREAT service from all of the staff!!! Margaret, Juliana and the rest of the team are informative and helpful.
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February 2024 by Lauren
Sephora Short Hills is my favorite in NJ. The store is always crowded and popular regardless of the time of the day you come but, the staff consistently manages to ask if you need help. They carry a large variety of brands that aren’t offered at a lot of the other stores in the state. Today I stopped by searching for a new AM moisturizer and was assisted by Simone. Simone was extremely helpful and knowledgeable in various different brands as well as skin care as a whole. She helped me find the perfect moisturizer and serum for my combo skin. Thank you Simone!
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February 2024 by Sepideh Karkouti
I went here during holiday seasons and it was kind of busy, I went there to shade match for foundation. After a very long wait one of their beauty advisors, Ashley, helped me. She was very nice and friendly, knew her stuff and did great job at recommending products I was looking for and helping me with applying the products and making sure I am satisfied with my purchase.
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January 2024 by patrice powell
Literally my child accidentally added something to my cart. I didn’t realize and turned back to return it and the manager said I had to join a long line that I literally just stepped out of. I would understand if I was returning from couple hours ago or something but literally under a minute so now I’m returning everything.Be really great for them to get a decent manager.
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December 2023 by Rachel Wood
This place is always busy. Which is no big deal. The cashiers move fast and you get on your way quickly. The problem I have with this location is the beauty advisors are all super aggressive. Within 3 minutes of coming in you get asked about ten times if you need help or a basket. And if you do need help more times than not I’ve found the interactions to be unpleasant. I was color matching a foundation and the advisor told me my skin was dry. Or another advisor told me that the match was too yellow…I hadn’t put any up on yet. I was sitting with bare skin and no product in my hands. It’s like they start with negging and then move on to up selling.
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October 2023 by simona ariton
There were at least 10 ladies acting like they’re working on the floor, ignoring clients.I wanted to purchase something and this employee, Corinna, left me hanging on the aisle, although I told her I would like the order the product since it was sold out in store. She turned back and went cheat chatting.I decided to leave and I will avoid this store from now.
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July 2023 by PurpYeager
This place super busy but regardless of that there is always someone avaliable to help you out...and as a guy everyone made me feel super comfortable buying cologne and skin care products....great experience :)
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July 2023 by Callie Bedell
The customer service I had received from Adriane (sorry if I misspelled her name) was unbelievable. I had been looking around for the Dior Lip Oil and she had came up and asked if I needed assistance, which I did because I didn't see the color I wanted. Unfortunately they didn't have it (and were sold out of other popular/viral items) but nonetheless, she had searched high and low and on the end-caps as well for the product I wanted.Once we couldn't find it, she did recommend other similar items and had helped me find an under eye concealer. On one eye, she had used one sample shade with a prep serum from Peter Thomas Roth, and the other without the serum in a different concealer shade. Her recommendation with the serum + the concealer shade was FABULOUS. She did a fantastic job color matching the concealer.She was super helpful with finding other items I needed around the store as well. Overall, Adriane was great to work with!For the store itself, it's chaotic and usually pretty busy but the staff is very helpful. They're always willing to check to see if you can order out of stock items online if they're not in-store, and they do carry a lot of variations of products in-store (i.e. different shades, formulas, travel sizes vs. full size items, etc.). The only thing that really grosses me out are the samples on displays - they all look really old, overused, and crusty, but the store is clean otherwise!
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May 2023 by Cassie Mary
Went here to pick up 1 item, they were very friendly and welcoming. Will definately go back.
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May 2023 by Shari Girl
It’s quite clear that the workers who are not African American give the worst customer service experience. They are rude, make up looks a mess, and Botox heavy on the face to look so fake. I think they need to come down to reality and sign back up for classes. Make it make sense ?♀️
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April 2023 by NB
I enjoy shopping for beauty items at Sephora. The people who work here are all well-informed with the products the store sells and eager to help anyone who is undecided.All the items are easily laid out for anyone to find and if they don't have an item in stock, they will ship it to your house free of shipping costs.Lots of selections and they are ok with giving out samples, prior to purchasing items.
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December 2022 by Nathan Kalupa
It was always busy in there and it was busy today. There's a Lotta good selections and they had a 20% off sale which is great for designer fragrances. He told blonde haired guy who is very sweet and nice in eligible. Help me find everything I needed. He had a lot of patience and we checked out and got 20% off because he offered the email from ocean club which is a great deal. Thank you a great experience.
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December 2022 by Sydney White
I wish I could give the beauty advisor Lenicesa 100 stars. She was beyond helpful. She took time to answer all of my many questions, was extremely patient and enthusiastic, and helped me pick out new products that are now staples in my everyday routine. While she was helping me I noticed that her 2 managers were a little dismissive towards her, which was extremely upsetting. Treating your workers with respect and dignity is important, and I hope they improve the way they communicate with her in the future.
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December 2022 by Hilly
As a guy, I don't know I would buy anything for myself here but my wife and daughters love it.
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November 2022 by Traceyann James
Holiday sale what! 30% what!. Never miss a holiday sale. SABRINA was so attentive in assisting me in finding and selecting 18 items.