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May 2023 by David Leit
This is THE place for running shoes in NJ. Joe and his staff are running shoe savants. I remember the first time I came in, as a novice runner, over 10 years ago, and showed Joe the shoes I was running in. He looked at them examined the wear pattern, and said, "These are great shoes! You should never wear them again!" The thing about running shoes these days are most of them are good; the trick is to find the one that is good for YOU. Joe and his staff are great at that. They do gait analysis, look at shoe wear patterns, ask about what running (or other activities) you do, and make excellent recommendations. Are they right 100% of the time? Well, maybe 95% of the time. But the two times in more than 10 years that I've bought shoes that didn't seem right, they just took them back and swapped them out, no issue with the 15 or so miles of "test running" I had on them, full refund, help you find shoes that work better. And if they don't have it, they'll order it. I know everyone thinks they can get a better deal online, but you really can't with Sneaker Factory. Their prices are competitive, but even if you pay a bit more, you are getting all their knowledge and expertise, their no questions asked returns for shoes that don't work out, and you become part of the local running community that they support. One of my very favorite local businesses to support!
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January 2023 by Kambiz Roghanchi
Have a rare muscular autoimmune disease, looking for the right shoe for PT and walking in gen. Footlocker and REI had nothing in stock that remotely worked for me. Went to the sneaker factory and will never buy sneakers anywhere else. Joe measured my feet, explained the type of sock I need, cushion type… They brought several pairs of shoes for me to try and I hit gold. Wasn’t rushed at all. Amazing staff (very knowledgeable too) will be buying all sneakers here going forward.
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October 2022 by Michelle L.
Needed a new pair of sneaks and really felt like I needed to up my game. I was hoping I could get some insight on what was and wasn't working for me with my current sneakers and find a pair that fit my needs. I feel bad because I didn't get the name of the man who helped me, but he was fantastic! He correlated everything that I was experiencing with my current worn out sneakers and worked with me to find a pair that would suit me. I appreciated the knowledge, professionalism and time that was taken to ensure that I found something that would work best for me; not just someone looking to sell a shoe or make a commission. I was thoroughly impressed with the service I received, especially from a running perspective. And the prices are as much as you would pay online for a new pair of sneakers, but with the bonus of real service, knowledge and care. Loving my new kicks!
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September 2022 by Jeanne “beanso6”
Friendly, knowledgeable staff good selection of running shoes
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September 2022 by Jeanne
Friendly, knowledgeable staff good selection of running shoes
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August 2022 by Nicolas Rocha
Amazing place to buy running/training shoes. Measured mine and my girlfriends foot size and the curvatures/arches and recommended specific running shoes to tailor our feet. Will be coming back and strongly recommend this place!
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April 2022 by Aim Ginz
Great place! I had a hard time finding a good fit that was comfortable. Joe, the manager there, was very knowledgeable and helpful as he evaluated my foot and what type of sneaker would work best for me. He was very easy to talk to and took the time to choose the best brand of sneaker for me and for my specific needs. Danny also provided friendly customer service on the phone and pointed me in the right direction to resolve my issue. Thank you, so much. I must point out that this review is for the Millburn store specifically. It was a much more thorough and pleasant experience than the first location I went to.
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April 2022 by Joshua Lee
I walked in as a novice to running and finding the right shoe. Joe, who helped me was extraordinarily knowledgeable and was spot on with his suggestions helped me find a shoe that was perfect. He was also very patient with my questions being that they were busy and I was a newbie.
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February 2022 by Jennifer W.
I stopped by to find a new pair of shoes that would help with my plantar fasciitis. I was immediately helped and provided with many options as well as really helpful information. I have used the shoes for about a week now and have noticed a big difference. I will definitely return to Sneaker Factory, not only were the shoes great, the customer service was amazing!
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January 2022 by Kiki
The staff at Sneaker Factory really know their stuff. We’ve been going here for years, since our children were very young. The staff is extremely helpful and knowledgeable and will spend a lot of time making sure you have the right shoe. This is the only place our family buys running shoes.
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January 2022 by Michele Garone Gersten
Sneakers (Brooks Ghost 14 - $130) & Asics Lite Kanyo ($160) are expensive at the Sneaker Factory, but it was recommended by my podiatrist and physical therapist, and they help my planta fascitis.
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January 2022 by Kiki R
The staff at Sneaker Factory really know their stuff. We’ve been going here for years, since our children were very young. The staff is extremely helpful and knowledgeable and will spend a lot of time making sure you have the right shoe. This is the only place our family buys running shoes.
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December 2021 by Christine Weber
Salesperson Danny was very knowledgeable and professional. He listened to my foot issue and what i was seeking in a running shoe. He measured my feet and watched me walk to seek a good fit for me. He brought out a few different options and educated me on the different sneakers. Any time i need a new running show i will definitely head to the Sneaker Factory!
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November 2021 by Jake Antelis
The best experience i have ever had purchasing running shoes...ever. The owner mike and all the employees really know their stuff! They got my size and brought me 8 different pairs of shoes ( i didn't even ask he just brought them to me !) to try on that were right for my foot type and then had me run outside of their store and then rate each pair and we than narrowed it down to two of them...Mike helped me for about an hour...and we found the perfect pair for me. A+ service , great positive attitudes , great prices ..what more can you ask for? i will be a customer for life. They treat you right..not like just another customer that is in and out with a purchase..but with respect..they also ask the right questions so that they can help you get the right shoe..buying the wrong running shoe for your foot type and running style can really mess up your feet ( yes i'm talking from experience my last pair wasn't the right fit and i couldn't figure out why since it was technically the right size but the arch was too high for my foot type, mike pointed this out to me..) Thank you Mike and everyone at the sneaker factory in Millburn. One happy customer .
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April 2021 by Todd Haselton
Really nice people who will help you out.
