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January 2024 by L C
Always rude employees, and always a complete mess. Go to Liv Bakery or anywhere else in the mall instead and save yourself the trip.
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January 2024 by Owen Stahl
Good & quick service. Friendly staff & management. 10/10.
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January 2024 by Angela Lopez
The store Manager Allison is probably the worse manager ive seen at any starbucks. I have been a customer for a long time and I usually come in during my shopping at the mall but I stopped after today. She seems like she doesn’t like minorities and says comments that are very distasteful and has a nasty attitude. She needs better training and I feel that the workers would be better if they had better management
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January 2024 by Debbie Gelb
Service moved slowly even though it wasn't busy.
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January 2024 by Noori Kay
Rude workers and terrible service. I understand it’s a mall, but they should all be somewhat the same since it’s a chain. Even with mobile orders, it was so slow and I regretted even getting it. Also, when I got my usual, it tasted like mostly milk instead of coffee at all. What a waste of time, money, and drink!
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December 2023 by Luciano Paula
The worst service I’ve ever gotten I ordered three coffees, which sat behind the counter for at least 10 minutes. All my coffees were warm, mostly milk, with no coffee.When I asked the barista why my coffees sat behind the counter getting cold, she got confrontational.I’ve been a Starbucks customer for over 15 years, but this will be my last time ever buying a Starbucks product.
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November 2023 by Yerly Co
Need more staff
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November 2023 by Deb D.P.
They got my drink wrong twice, and it was so hot that it burned my tongue basically. And the employees were rude when i asked to fix it. They also didn’t know what i was asking for when it’s clearly in the app as i was about to order it on it but there was no line so i went to the register
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November 2023 by Thanos Hoverboard
Barista not happy if you ask for your $6 coffee to be done how you like it. Asked for more milk and the whipped cream ordered, filled the WC to the top so no room for milk. Why even get a job at starbucks? Go somewhere else.
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November 2023 by Alexander T
Worst Starbucks experience ever. Might as well be a privately owned fly by night coffee shop licensed to sell Starbucks products. Extremely rude workers. Workers cant even greet you or ask you if you want anything else. She literally walked up the register, grabbed the protein box I set on the counter, scanned it and lifted up the payment device. Didn't say a word to me. I had to tell her I'll also have a drink. Then I walked away and they tell me that my payment didn't go through. Basically if you don't enjoy interacting with customers then don't work a customer service job.
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October 2023 by Angie Makris
Ordered 1 iced coffee with cream and 1 iced coffee with milk. Both were made with milk. I asked for extra cream in one and extra milk for other. Got an nasty look and gave tiny amount of extra milk. Asked for more and again nasty look. They didn't make drinks right and not interested in giving us what we wanted and paid for. This place used to be run much better. Starbucks says customer always right and have always remaked drinks if not to customers liking 1st time. Very expensive and they give you coffee that tastes not worth it.
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October 2023 by Lucy Pineiro
I stopped in to get a pumpkin macchiato and the manager that took my order rolled her eyes then asked if I wanted a Carmel macchiato with pumpkin added. I told her no. I want coffee with pumpkin.She replied am I sure. I ended up having to order a Carmel macchiato that I threw out because it was just milk and no coffee. Lady here was very rude and refused to listen. Terrible service
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October 2023 by Mike Jeong
Coffee is starbucks.
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October 2023 by Vijaya S
This place was very unclean and not hygienic. The floor was unclean and food and drinks were spilt all over. Staff was not friendly either. None of the tables and chairs were cleaned. I did not expect this in a big mall like Short hills. Very
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October 2023 by Purple Panther
Just had the worst experience of service while I have ordered and picked our drinks and food. Worker Taylor and manager Allison are the worst duo. They have no respect and service manner toward to customers who pays and want to enjoy their drink. They are rude and disrespectful. As a Chatham resident I will get my coffee from some other place if this place does not teach some manner to their employee’s!
