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July 2023 by Aribah Kazi’s World
Had a horrible experience. I will never come back here. The lady shanon I believe her name is have an attitude problem. Didn’t want to talk and help. When I asked a question she was very rude: I suggest never to that store
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May 2023 by angel martinez
Helpful crew
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January 2023 by Kaleena Koon
Shannon is the best ? go see my girl she'll get you in the right sparkle.
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June 2022 by Debbie Gelb
Employee was very helpful.
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January 2022 by Erin Asher
A lovely store with eye catching beautiful items.
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August 2021 by Josephine
Very clean and well organized
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September 2020 by Lori Cortez-Billings
I don’t understand what happened with this company. They used to have quality pieces and great customer service. Was told when I return a piece of jewelry with a stone missing that I need the box that it came in. I can understand the receipt, but the box. Are you kidding me. I have bought several pieces of jewelry, for gifts and myself. The quality has declined and so has the customer service. Will not be buying from Swarovski again. I will spend a few more dollars and buy the real thing.
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September 2020 by Beth Ann Totillo
My experience with Customer Service started out well and went completely downhill fast! Never followed through on what they said and left with stones missing from my necklace! Will not buy another Swarovski piece of jewelry!
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August 2020 by Florence Ann Marra-Mazzella
I have been having an issue with a watch for almost two years now and can not get any help with it. Terrible customer service ! Very disappointed with this company !
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July 2020 by Celia Mcbean
I can’t thank Jamie, Dara and Nicky enough for such amazing and perfect / five-star shopping experiences. They were so caring, kind, patient, thoughtful and made me feel exceptionally welcomed in their Short Hills, NJ store. I am also truly happy and enjoying all my new fine jewelry - thanks to their expert advice and suggestions. I can’t wait to visit their store again!!! With All My Special Regards and Gratitude ❤️
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June 2020 by Annie Arruda
Bague de très mauvaise qualité. Achetée il y a à peine 1 ans et demi et elle déjà tout décolorer. Pour une bague de mariage, c'est ordinaire. Pas moyen d'avoir un retour du service à la clientèle.
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June 2020 by Jin Huang
Worst customer service. I have 2 refund cases CS0612068 and CS0611385 May 19 and never show up. Called 5 times (2 hours each time) and Emailed 4 times without response. Think again and again when you want to purchase something here. Very disappointed!
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May 2020 by Ayoub Rafik
Very bad customer service. Didn't get my gift card on my wife's birthday gift. Marked gift bag didn't get it. Was told im gonna get a box as gift because my order was more than 200 bucks didn't get it. Email sent to customer service and complained but no answer since one month. Contacted them on Facebook messenger last week they told me they're going to get in touch with me and nothing. So do your self a favor DO NOT BUY FROM THEM.
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December 2019 by Anthony Olivieri
Spent 250 in the store the lady hands me bags and tissue paper and tells me to wrap it ,never heard that before ,only bought the merchandise because I needed it for gift that same day. I would suggest to the owner get younger people to deal wi6 customers won't be back to that dtore
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June 2019 by Kat Rey
The best shopping experience I have had at a store. Thankful for this store and Swarovski corporate. Jessi and the staff here are amazing and Extremely helpful! Thank you so much for all of your help!! ???
