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December 2023 by Stephen Becker
Charm abounds at this Millburn institution and owner Jerry is a straight-shooter (Can we get this stain out? I don’t know, it will cost you $35 to find out”. Guess what? The stains were taken out, the shoes came out amazing and Jerry even added some water repellent to boot. (No pun intended) I’ve had shoes and belts and multiple items serviced here before and the results have always been fantastic. Two enthusiastic thumbs up.
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October 2023 by Marina Muchnik
I rarely write reviews and when I do they are usually positive. However, in the case of this Millburn Shoe Repair Store (True Fit), I have no choice but give a 1 because the owner quoted a different price than what he in reality charged me when the work was finished.I saw the owner on Thursday, 10/12/23 with my daughter regarding her pointe shoes that needed to be repaired. I showed the owner the shoes, the fabric (to be glued on) and we agreed that he would be able to do it next week. I asked him what the price would be and he said $25. (Later on, my daughter attested that this was indeed the price quoted). The next week, when I came back on Wednesday, 10/18 to pick up the shoes, the owner asked me to pay $40. I told him that he quoted me a different price the previous week and he stated that that he could not have had. Seeing my frustration, the owner said well let's meet in between and I will charge you $35. Well, maybe it seems fair to him but not to me as I was prepared to me not a cent above $25. If you say $25 when you see the work, it should stay $25. Period. What a disappointing experience!
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August 2023 by Michael Toomey
Nice place, does good work. Doesn't take cards.
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March 2023 by Judy Y.
I would highly recommend this shoe repair!! EXCELLENT!! Judy Yarnell Short Hills
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October 2022 by Kavi Chopra
Overwrote on a check we gave and increased the amount by $20 illegally. This business is fraudulent and I would avoid at all costs.
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September 2022 by A C.
Overpriced, and ethically challenged owner. I gave my shoes to be resoled and was quoted a price higher than New York. Since this is a local shop, I decided to support it anyway. When I went to pay, I was told they do not accept credit cards and I must pay in cash. Since I did not have enough on me, I asked if a check would be okay. Well, before depositing my check the owner modified the check for a higher amount. I am still having a hard time understanding why he would do this.
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September 2022 by Carol Moskal
Jerry and his workers are the best know Jerry very long time trust him with everything I own
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March 2022 by Gwen O.
I've used this store since I was a little girl and feel so lucky that right here in town are old school craftsmen who can fix shoes and belts! I once left a pair of shows there forgetting to pick them up for a year- they had kept them. LOVE this old world style shop!
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March 2022 by Miranda Jakubek
Amazing!! They repaired my wrecked boots to a just like new quality. Very Very grateful!
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March 2022 by Jo T.
I brought in two very old designer handbags. One needed to be repaired and the leather restored, the other to add a pocket for my cell phone along with some restoration work. Both now look amazing. Is the job somewhat expensive. Well, yes. But craftsmanship, at least excellent craftsmanship, costs money and the total job is far less than the cost to purchase a new handbag. Both now have a second life and will be around for many years to come. I trust True Fit for all my leather repairs. Handbags, leather motorcycle jacket, and shoe repair, everything was done to the highest professional standard. To me, that says it all.
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February 2022 by Nicole K.
Brought in a few pairs of boots to be re-heeled and polished - look perfect! Also brought in a coat that needed new leather bands around the buttons and they were fixed perfectly - really good quality for pretty good price!
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December 2021 by Christina M.
Two pairs of beautiful leather shoes in need of some major TLC look brand new! Amazing job True Fit! You are my new Go To for shoe or bag repair.
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December 2021 by Marlyn Summers
Impeccable work completed in a timely manner at reasonable price
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August 2021 by Colleen K.
Anything I bring to True Fit is repaired and improved in just a few days. Pleasant service and value for cost.
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June 2021 by Malaika S.
They went above and beyond to make my Birkenstocks look like new! this place is great!!
