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March 2024 by Liz Del
The staff is amazing, highly recommend this location. Great with problem solving !!! Everyone is so knowledgeable. Terri is the best !!!
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February 2024 by Llurana McMillan
My puppy Cookie loves going to this store. The sales ladies are wonderful. Not sure if I'm spelling their names correctly, but Gail and Terry are awesome. If I need anything in particular or need a recommendation ,these two ladies have always guided me in the right direction.My puppy has been attending the training classes since October 2023. We enrolled her for all available classes. Her trainer Robyn is amazing. Robyn has been super patient and nice. Her techniques and knowledge is 100% teaching me to train Cookie and to be the best responsible owner I can be. Cookie is an American Bully and is training to be my medical service animal. With her help, Cookie has come a long way. We wish that we can take Robyn home with us. Cookie and I can't wait to begin the next Semester this February.Cookie and the rest of our family appreciates you all.
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January 2024 by Plamen Georgiev
I brought my dog for appointment at milltown location 15 minutes before my appointment like I usually do and was told I had to come back because Jesse was working alone . When I asked don’t you have a kennel to keep her in till her appointment she rudely said I needed to come back. I understand she was there alone but she went about it very rude and very wrong , so I cancelled my appointment and didn’t feel my dog was even wanted there for business ! Very bad experience with Jesse’s customer service !
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January 2024 by Lawrence Rojewski
No customer service. What we needed they were out of stock.
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December 2023 by R VS
Kendra is an amazing groomer! We’ve brought our standard poodle to her for grooming many times; poodles require a lot of maintenance and are notoriously difficult to groom, but we would trust Kendra to groom our pup any day, even over more expensive grooming salons. Not only has Kendra proven her skill and artistry time and time again, but she really goes above and beyond with customer service and communication. For instance, earlier today when we were dropping off our dog for her monthly groom, we also included a written list of exactly what we wanted done so our pup would look perfect for an event later this week. We were worried that by giving Kendra such a detailed list, we would come off as high maintenance or as if we were telling her how to do her job, but she was really patient and understanding with us even though we were asking her to do more than usual. And, let me tell you, Kendra did not disappoint! She was really attentive and followed our instructions to a tee. Our pup looks fabulous: thank you so much Kendra!
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December 2023 by Luis Hernandez
Everything was clean and organized! The cashier girl was so pleasant and helpful. She made the moment right for us when an online sale didn’t work she was able to recover it in person at the store. She definitely went above and beyond. That’s how you do customer service! I will definitely be coming back to this specific location.
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November 2023 by Nabil Abro
Terry & the other lovely woman were incredibly sweet and helpful. Great experience
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September 2023 by Anthony Romano
Great store with cleanliness and ample selection. Special thanks to the cashier, Nicole, who showed me how to use the harness that I purchased there for my dog, Oreo.
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August 2023 by Amelia Liriano
Petco is the best place to find over the counter meds for your pets, very friendly and knowledgeable staff too, 100% recommended ?
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August 2023 by Kelly Senyszyn
This is the second time my older shi tuz came for a grooming. Totally disappointed in this groomer. I was called back almost immediately to come pick up my dog for excessive biting. I was stunned my dog has been groomed since a puppy never had any issues with any groomers being called back to pick her up.Except this groomer .The groomer said I have 13 years experience. Ok if that's true then you know how this breed of dog is.I was so upset Then she says BTW your dog bit last time it's in the computer and we don't keep things like that a secret.When I picked my dog up last time I was never told she was biting. I know I told them she's very sensitive around the face. But they never mentioned to me about the nipping. They just handed me my slip to go pay. There were three girls just hanging around... so sad.Don't bring your dog here for your own piece of mind.This is not a professional.I should've know with the very unfriendly and rude service I got the first time.
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July 2023 by Rosanna Pang
This grooming session was disappointment from the start. The ladies who checked me in, including the the groomer were lamenting at the fact that my dog is a long hair large dog and that it would take about three hours do complete the session. They asked me to be back within 2.5 hours (right before closing time) to pick up my dog. This was my second time sending my dog to Petco, and the first time he was groomed he was fine. I did not get a great feeling or sense of trust from the groomers and they were giving of a “inconvenienced by us” vibe. When I picked up my dog after service, he was still damp on the bottom and the groomer blamed it on the dog not tolerating the services. I’ve had my dog professionally groomed many times at least 2 a month this past year and there has never been an issue. I think that had the groomer not brought on a sense of rushing through the process and only worried about getting out on time, then my dog would have been much more calm. Groomer even suggested that she was almost bitten, (my dog has never been known to do this) and she refused to show me proof that this happened. Ergo, I will never trust going to this Petco location again for grooming services. Bad experience!!
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July 2023 by Mar Razz
Really bad customer service from one of the girls that work there. The girl with the blue hair wasn’t too nice, I felt a little discriminated. They make me wait a week to tell me they can’t take my dog for a grooming because my five month old wasn’t stay still when she tried to use the dry machine on her without having my dog’s hair wet in this hot weather. Out of the 4 girls were there she was the only one that wasn’t nice with me or my dog.You guys have to teach your crew members how to be more polite and to stop with the discrimination.
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July 2023 by Samuel Estrella
Maddie and Milo love going to Bri at Petco. All I have to do is mention Bri's name and Maddie gets really excited. Milo is still very young and just started his Grooming. Always a pleasure and highly recommended.
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June 2023 by Ana Tchikaidze
Horrible service. Drove a long way to get my puppy here and because I (pregnant woman) had to make a pit spot and was one minute over the appointment, the blond lady at the front was so rude and kicked us out. The whole store was empty and other lady even mentioned they had few cancellations so they for sure had time for my puppy. Never again will I bring my puppy anywhere near there. I wouldn’t even trust them to touch my baby!!!
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June 2023 by Google user
Love the co. Vital care premium is a must. If you got to the ‘co , as the cool kids call it, once a month… the membership is worth it. This particular one just needs more help. Hire another person on shift. Fish are a lot of work
