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February 2024 by Helen M.
The customer service at this Home Depot is excellent. I had a return, and Ian was very professional and helpful. I would highly recommend.
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December 2023 by Michael N.
I'm not much of a Big Box home improvement guy since I often find myself completely lost in their retailing hedgerows between the finishing nails and the smart home refrigerators that argue with you over expiration dates. Not in Monmouth Junction. Hidden behind the massive CarMax... Karl Marx used car dealership is a very navigable Home Depot. Apparently out of sight and out of mind this store is never overrun with DIY refugees and as such, sales assistance is far more accessible than their megamall stores. What probably keeps them going are the thicket of contractors which line the parking lot who no doubt appreciate the quick in and out. I debated keeping this one to myself but in the spirit of holiday giving, enjoy. Five easy stars.
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July 2023 by Siva S.
Horrible rental experience, Mike from rental department is biased and holding tools and trucks for known person. When you are denied truck rental , make sure you spoke to store manager
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May 2023 by Anna V.
The manager here, Jan, is the nastiest human being to exist. I don't understand how they have someone like this working a job that involves customer interactions. She was not only completely useless when it comes to helping us with a rental issue, but she would call us names and mutter nasty things under her breath. And then at the end, she threw our receipt at us and stormed off. What a manager. Very disappointed and I would never come to this location ever again.
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February 2023 by Marie C.
This location has gone down since Lou left. I purchased a wet dry vac online. It was delivered form this location. The box had been re-taped and parts were not in their original packaging. This location has a bad habit of high returns. I have seen customers return plants garden chairs especially during graduation season ,I'm not sure if this item will work. Next time I suggest order online and request it come from a warehouse. I too will try Lowes in the future.
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August 2022 by James E.
I went to this home depot today and I was racially profiled at the self checking station. I was with this Spanish contractor scanning our items when this "white"/European American female began to ask me 21 questions as if I can't afford my merchandise. She stood as far as 4 feet away from us and kept monitoring our every move in that tight space. I told her to stop harassing us as we are paying customers who have not stolen anything from the store but she kept aggressively arguing with us. After asking her to get her manager repeatedly, she finally did and the manager showed up. Well, I see why she acts like a racist prick! Needless to say, the manager who is "white" was actually worse than her. He was dismissive in his behavior then proceeded to walk away as he explained how he feels "sorry you feel that way." In other words, being racially profiled is a feeling and not an observed behavior. It looks like home depot in the brunswicks have that same problem. WHAT A SHAME!!
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July 2022 by Joanne F.
I will honestly NEVER use Home Depot again. Lowes here I come. I am doing some repairs and renovations in my sister's condo while she is rehabbing from a broken ankle, and Juggling it all while working full time and living in another state. This weekend, I was thrilled to make an appointment through the flooring 1-800 number to have the floor measured for a new flooring install. The appointment was to be today, I was told, after a half hour on the phone trying to make this appointment (the woman who helped me was struggling...always great to hear) but I was told it was all set and I would receive a call between 7:30 AM and 9:30 AM today to confirm an exact appointment time. I had my sister's friend on standby to run over to the condo to meet the measurer. By 10 o'clock when I hadn't heard from the measurer, I called Home Depot again and asked what was going on. Although I had paid a deposit for this measuring appointment, they told me that there was no record I had called at all and that no one was coming out today. Having dealt with a bunch of contractors in the last few weeks trying to help out my sister, I have met good and bad, but I am constantly flabbergasted at the complete ineptitude of some individuals who call themselves "customer service representatives" having no interest in serving their customers or ability to do their jobs. You book an appointment, tell me a date and then tell me "oops! We messed up?" This is Home Depot! A major company with the resources to do better. This was a total dereliction of duty for which I and my sister's friend have been inconvenienced and stressed. Home Depot should pay ME for the hours of my life I have spent and will spend both booking a phantom appointment and finding someone competent to actually do the job. By the way, The woman at the one 800-number today told me I should call the store to find out what was going on. When I called the store, the phone rang and rang and no one picked up. Nice job, Home Depot! How are you still in business?
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May 2022 by Tae U.
Very kind people. Good organization. They helped me kindly. I want to thank home depot people.
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July 2020 by Michael S.
This is the worst Home Depot in N.J., possibly the country. NO ONE answers the phone when you call a particular department--the phone continues to ring and ring and ring. Then, if you're lucky, someone may pick up but has no clue. It's utterly ridiculous--either the corporate office should close this place down or get competent management who will hire people that have basic skills. I'm not confident that anything will be done to improve this location.
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April 2020 by Selina C.
Came to the store looking for a floor sample. Asked two older women who were working in the back if there was a way to order a sample of the flooring through the store because I was having trouble online and wanted to confirm the floor sample to the floor in my new house. The previous owners did not leave a floor sample. Both women were extremely passive aggressive and spoke to me with a extremely rude manner. I would not go to this store if you are asking for help with home remodeling. They should not work on the floor if they are going to act like that.
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March 2020 by Chandra S.
I bought a suncast shed from this store. After the purchase, when i randomly checked the price of the same product, it was low price in nearby AceHardware store. Today I went and see the customer service to see if they can match the price, The lady who served me right away says she does not match price with AceHardware(No ware in home depot policy excludes certain retailers from price match) and then start saying reasons why she would not match price even before checking the details and asked me to bring up info from a computer and started ignoring me. I would not expect such an unprofessional behavior from a home depot associate. Eventually another gentleman showed up and offered help, I explained the situation and showed competitor's website that the item is in stock their store with low price, he says he does not honor information from competitor's website and asked me to get a photo graph of the price tag from ACEHardware, If this is home depot policy, seriously this does not make sense.
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May 2019 by joe i.
I went to HD for a quote on a fence. They sent there approved contractor to measure and give me a quote. After about a week I received the quote in the mail that had a Home Depot logo on top of it for $2200 with a picture of what I wanted and all the measurements that he took. I then called them to except the offer and set up a date and time and they told me that they made a mistake and needed to charge me an extra $500. I went to Home Depot and said this quote is good for 30 days And i excepted it and if they made a mistake it should be their problem not mine. They would not honor so I called the headquarters to complain. Home Depot told me that their contractor said I change the materials and would not honor the change .This was a lie, everything was clearly written on the quote they gave me and Home Depot would not honor it. you are much better off going to Lowe's . Home Depot has terrible contractors. New Lowe's customer
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March 2019 by D g.
Basically your typical home depot except it is ALWAYS understaffed. Whoever manages this store should be demoted and retrained!!! We went yesterday(Saturday afternoon) to buy a new front door and garage door.... easily a $4k purchase. The door section was unstaffed and no one working knew anything about the products they sell. There was no one scheduled to come in Saturday evening or at all Sunday. The person (Kevin) who knows about the products only works until 4:30 pm....... so if I want to buy doors from Home Depot I would have to take a day off of work. TOTAL MISMANAGEMENT Well be driving the extra ten minutes to make our $4k+ purchase at LOWES.
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February 2019 by Nick L.
This is the worst Home Depot I've ever been in. The staff is absolutely terrible. They are not the slightest bit educated in the products they are selling. Every question comes with an I don't know answer. Also, simple processes, like ordering flooring, takes hours due to incompetent staff
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February 2019 by Tony N.
Very poor customer service experience. Visited the store at 7:30pm on a slow Monday to buy a rug. There's no one in the carpet department. It took me 10 mins to find someone in another aisle that said "I don't work in that department." I walked back, and there was finally someone there, he didn't greet me, just looked at me, not even a hello, very awkward. It appeared he was more concerned about handling his tasks then taking care of customers. I asked about rugs and told me to look at an end-cap and walked away. Offered no assistance. Complete negligence. There was a woman off to the side in kitchen/cabinets dept that tried to help, but ended up telling me to just go online because she doesn't work in that department. She came off rude too. They're probably getting paid by the hour and want to waste time so their shift can end, otherwise, if they're commissioned based, it was a pretty stupid move, oh well. I'll take my money elsewhere, probably Lowes.
