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November 2023 by Susan chmielewski
I would like to give an outstanding 10 star review to Anthony, manager. I have been in a few times with different issues also for an upgrade. Anthony gives more than his best and goes above and beyond for his customers. Anthony is extremely knowledgeable about all phones and products and I feel will give you the best advice and deal. He is absolutely amazing for me as a customer. Thank you very much!!
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November 2023 by John Mazda
Outstanding staff and service! Switched from T-Mobile and was seamless and straightforward. Excellent customer service and dedicated staff. Great personalities and willingness to help. Special shout out to Anthony and Fabian who I will send whoever I can to for their phone needs!
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May 2023 by Vincent C
I am so frustrated by the appalling customer service experienced at this store, a stark contrast to my two decades as an AT&T customer. I had hoped for a straightforward task – installing a screen protector on my daughter's new iPhone 13 Pro/Max. Instead, we were faced with an incomprehensible error as the staff fitted an iPhone 14 screen protector, thereby obstructing the camera.When my daughter returned to address the issue, the store's response was anything but satisfactory. She was met with uncooperative attitudes and a lack of problem-solving initiative. To add insult to injury, they suggested she purchase another screen protector instead of rectifying their error.Determined to resolve the situation, I, as the account holder, visited the store, only to encounter the same deplorable customer service. The hostility I faced provoked a reaction from me that was met with a recording from the staff member, a pitiful attempt to portray me as the problem, rather than showcasing her flawed approach to customer service.The notion of "the customer is always right" seems entirely foreign to this store. A simple examination of the phone would have highlighted their mistake, and the situation could have been handled appropriately. Unfortunately, this was far from our experience.I regretfully conclude that this Monroe location is sorely lacking in customer care and professionalism. My business with them ends here. I commend the East Windsor AT&T branch for promptly identifying and rectifying the issue, further solidifying my decision to remain loyal to their branch. Potential customers, I strongly suggest avoiding the Monroe store and taking your business where it is valued and respected.
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April 2023 by Marsha Goldstein
She was wonderful to work with.Very helpful, knowledgeable, alerted us to all the deals snd even stayed past her closing time to finish up setting up our new phones. Walked in to fix something and walked out with two new phones.
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April 2023 by Arlene Posner
Layne was very very patient, pleasant, friendly, product knowledgeable , and helpful in my decision making.
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March 2023 by Rodney Fama
Was pleased with his knowledge. His personality. So much so i will be useing the freehold store where he normsly works. He is a compliment to youre buisness model.
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January 2023 by D Patel
No Star I think for this store. Rep Name: Layne L now store manager does not have right attitude. She lying everything when i visited store and blaming on other co-worker but she was who helped with my account and without informing me added extra monthly payment for phone insurance. Not recommend. go to other store.
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December 2022 by Zsuzsi Dreisziger
Fabian was great at ATT located at 209 Appelgarth Rd in Monroe Twp NJSpent time to explain everything. Manager Anthony was very nice too!
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November 2022 by Carol Goldberg
Layne and Anthony were extremely helpful in undoing some unfortunate work from another store. They were patient, listened to all my questions and explained a lot without being condescending. Thanks!
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November 2022 by Ahalya Wise
Great staff at the new AT&T store on Applegarth Rd in Monroe Twp NJ. Excellent service. Friendly and professional. Very knowledgeable. Highly recommend!
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October 2022 by Susan Killough
Definitely a 5 star location! Anthony and Layne were beyond helpful, super friendly (and funny!) and extremely knowledgeable. Highly recommend visiting them for all your mobile phone needs. The store is nice and new also!
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October 2022 by doug hightower
I purchased a new iPhone 14 pro at this location and had a pleasant experience. No wait time to get in the store, Anthony was professional and courteous, and had me out of the store with the new phone in less than 30 minutes.
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October 2022 by Joseph Fiorello
Layne made the phone upgrade process easy, explained all that I asked. She was professional and personable
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October 2022 by Allen
As a neophyte with a smart phone I went into the store for some help. I spoke with Fabian & Layne who were both patient & knowledgeable. They took their time answering all my questions & helping me set up my phone. Definitely recommend going to this new store - great customer service
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September 2022 by Bhaskar Krishnan
Great store and the staff are friendly and value the customer a lot. Fabian was great, so was Anthony. Had a pleasant experience
