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November 2023 by Fran Grenier
Ross was very helpful and professional as always. Thanks Ross for getting me into my truck! No hassles. In and out in less than 2 hours, including a test drive and looking at the vehicles.
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October 2023 by Rita Walker
Dave is an AMAZING salesman! He had everything ready and approved when I walked in the door just like I had requested. He test drove the car before me and assured me it ran good. It did and has continued to! It took me just a few hours in the dealership to get everything sorted. I would say I was there tops two hours which is nothing for such a major and important purchase. Dave made me feel at home. He noticed I needed a plate holder in front and ordered it right away. I will return to Dave for my next car so he can't retire (smile). Thanks Dave! You're the best a gal could ask for! Blessings!
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October 2023 by Stephen Halfen
This was the second time we have bought a car from John R. at auto lenders. It was such a fantastic experience the first time we bought a car that we made sure we came back for our next car. John made the experience very easy and treated us with respect. Thank you john.
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August 2023 by Oni Clark
John D was incredible. I had been to several dealers and had awful experiences. Late one day we came here on a whim and exhausted. John was so patient and kind. He was upfront and honest and gave truthful advice. I love the structure of pricing. I had to come back the following day and didn’t get the usual haggle. He was happy for me to come back the next day and came in especially to help me. I found a car online that night at another location and they had it there the next day. It was the car of my dreams and priced great. The whole process was quick as he knew I had somewhere to be that night. Over a week later, my plates are already in and I am thrilled. Zero regrets about the entire purchase. Huge thank you to John, we can’t wait to return and buy from him again.
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August 2023 by Joe Spurka
Have to give a shout out to the entire Autolenders team. From the start they exceeded expectations. This last Sunday I scheduled to have a vehicle moved from one of their locations to another, not expecting anything to happen until Monday at the earliest. The scheduling team reached out almost immediately to confirm the details and let me know the unit would be moved at the requested appointment time Monday. Ross was the sales rep who I worked with from that point forward. He confirmed the unit would be there in time for the appointment that day. Ross was professional and respectful. He also helped get a tremendous value out of my trade in, and was able to get me off the lot within 2 hours. By far the best experience at any dealership in the area. Thank you again Ross and Team.
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August 2023 by Judy P.
Excellent Sales staff, Sales Rep Dave McNulty and Sales Manager Anthony I will definitely buy again from this dealership.. thanks for a great experience!
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July 2023 by Min Ryan-Pierce
My husband and I recently bought a car here. We worked with Ross, and he was so easy to work with. It was a very relaxed, no pressure experience. We spoke to him before our appointment with a few cars we had in mind, and he had them ready and waiting for us to test drive immediately. He spent time with us going over all of our questions, and also helping us with the process since we had a trade-in vehicle. We both were very comfortable the entire time, and felt very confident in our decision. He gave us time to discuss things privately, and with him. We left the same day, with a vehicle that we both loved. Ross even helped us at times after our purchase for any clarifying questions we had. Definitely will be back again when we are ready to purchase another vehicle.
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July 2023 by Katie S. LaMonaca
Colin Campbell was an extremely friendly and professional salesman. Chris in the financial office was also quite pleasant to work with. We were very happy with the customer service we received at Auto Lenders of Williamstown.
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June 2023 by brian post
I had a great experience buying a car here being helped by Mike. They had a great inventory of high quality vehicles that are competitively priced. The fact that you don't have to haggle is a bonus, with their preset prices. The road outside is perfect for your test drive as well.
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June 2023 by KENT!
I did not buy a car from here. They had great cars, a great selection, and a great staff; they just didn't have exactly what I needed at the time. That said, I want to give a shout-out to Ross, a sales associate that helped me. He was honest and straight-forward and very helpful. Thank you!
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June 2023 by msfitnetz
Excellent assistance and treatment. We were respected and vehicle we had traveled 4 hours to see was ready. Glad to make the trip and still in deciding phase. Thank you John Reyser and a really great way to run dealership.
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May 2023 by Matt Cerka
So, to make a long story short. I have an '03 Acura CL Type S 6 Standard that treated me great for a bit over 6 years. The problem is I bought it while i was with my ex of 9 years. So i decided to start a new chapter in my life and always had a soft spot for the Forte 5 4 cylinder 1.6 Turbo. Found one here. Got in touch with the company and the person I talked to was Ross Waller. Fantastic guy very relatable, very down to earth and chill. I live about 2 hours north of the dealership. My buddy drove me down and Ross literally just threw me the keys and said, "go have fun" and walked back into the dealership. We took her for a spin and fell I love with her. Everyone working there were super friendly and accepting and the dealership was super clean and professional. An extremely relaxed laid back experience with a good selection of cars. As a mechanic I'm very weary of used cars but this place is great, mind you you are going to spend a couple extra bucks, but, you'll understand where those couple extra bucks were spent on the quality of the vehicles. We were in and out and I left with my new vehicle. Also because i live 2 hours north Ross Waller said he would send the plates and registration to my place of residence no charge, which came in about a week. All in all 10 out of 10 dealership great experience. If you want to deal with a great dude speak with Ross Waller! Also if you are and Operation Ivy fan he's you're go to guy! Thanks Ross.P.S. GIVE ROSS WALLER A RAISE!!
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May 2023 by David Andrews
This place is an absolute joke. Sold me a diesel truck in Feb 2022 that had nothing but issues from the day I took possession of it. Thank god for the extended warranty, because the vehicle needed several repairs. Constant breakdowns, waiting weeks for parts and warranty to approve the repair. Luckily enough, I bought a new vehicle, and certainly not for Auto Lenders. The icing on the cake was the way I was spoke to when I came in to ask questions about the refund for the warranty and GAP coverage. Very rude and condescending people!Typical, shady used car sales! NEVER AGAIN!
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April 2023 by Michael Colonna
Lots of issues ever since I bought my car here. I had bought multiple vehicles and have had issues with two. Most recently my vehicle has had multiple issues. I even brought it in and they said everything was good and the next morning the issue was back again. I’m now expected to drop it off again and pay for a rental.Do not get the extended warranty, it’s a waste of money. If you would like more information, message me. I would be happy to lay out all of my experiences.Issues I’ve had with various vehicles from autolenders: sunroof leaks, sunroof cover not retracting, autolenders also did not update the computer for a jeep that was bought that lead to gearshift issues, brake issues and electrical problems.Save yourself the hassle and buy from a a retail dealership.
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February 2023 by Frankie Cummings
I been using Auto Lenders for a long time and they use to give great service and I been having issues recently. I left a nasty review but luckily Sharon got involved, and straightened them out and actually got the service center to keep in touch with me, because that's something that's been an issue. So now any issues I have Sharon, if it wasn't for her actually doing her job, I would not be updating this review. She made the process simple and back to the service we been used to getting.
