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December 2023 by Lee Xin
I was in CVS pharmacy today to pick up my medicine and after verified my info and was to wait for pickup since my medicine was under preparation. I waited and waited until all of sudden the fence fell down CVS pharmacy shut down for its lunch break.I have two questions: 1, why no one to tell me my medicine was ready before they shut down. 2, why CVS staff cannot take turn to have lunch instead of shut down? 3, if so customers/patients have choice to go elsewhere, such as crossing street there is Walgreens.ThanksLee
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December 2023 by Linda Shiff
I think you are doing everything for the community, the only thing I request is to have more of the sale items so you don’t run out, for those of us that come later in the day.Thank you.
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June 2023 by Google user
Pharmacy is understaffed and the experience has been garbage. They refuse to pay their pharmacy techs a reasonable wage, and then wonder why they can't hire anyone and are short staffed. It's funny that there are only 6 visible reviews at this time... There used to be over 200. Looks like they had to wipe away the review history just to make this place look better. My suggestion to anyone who reads this, stay far far far away from CVS. They went from one of the best, to easily the worst around. Support your local pharmacy over this dumpster fire.
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June 2023 by Amir Mustafic
Pharmacy is understaffed and the experience has been garbage. They refuse to pay their pharmacy techs a reasonable wage, and then wonder why they can't hire anyone and are short staffed. It's funny that there are only 6 visible reviews at this time... There used to be over 200. Looks like they had to wipe away the review history just to make this place look better. My suggestion to anyone who reads this, stay far far far away from CVS. They went from one of the best, to easily the worst around. Support your local pharmacy over this dumpster fire.
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April 2023 by Carmen Chrysafis
Staff needs hospitality/customer service training. Many are extremely rude. They seem irritated, unwilling to help, impatient- they’re in the wrong profession.
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March 2023 by Carmen C.
Staff needs hospitality/customer service training. Many are extremely rude. They seem irritated, unwilling to help, impatient- they’re in the wrong profession.
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June 2022 by Nicole M.
Awful. Once again, I called ahead of time, and they said my medication was going to be ready the following day- I changed my entire schedule around, went to pick up my prescription the following day (today), as the internet also said that it was, "in process," meaning they are in the middle of filling said prescription... I arrive at the pharmacy, which is out of my way, on top of having to change my schedule around (because my time isn't as important as everyone else's obviously), & now the pharmacist made sure the staff knew to tell me that I cannot pick it up until tomorrow. Now I'm out of my medication & the pharmacist refuses to call my doctor to verify with him, and my entire schedule and plans are now not going to be fulfilled. This is an ongoing issue. This cvs apparently has had so much turnover and I finally see what (whom) the issue truly is. She just makes her own rules- no one is right but her: not the client, or the internet, or her own staff, or even my doctor!! I'd laugh if it wasn't so frustrating to deal with this every single month, perpetually.
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June 2022 by Joe F.
It's a nice size store, pleasant employees but very understaffed. Kind of funny at times having to ring a bell to have a cashier come to the front of the store.
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October 2021 by Josie Morris
Friendly staff and was taken care of
Immediately.
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May 2021 by Len D.
i am amazed that i am surrounded by so many bad reviews of this CVS! all of my interactions at their pharmacy have been solid and quite friendly...all questions answered clearly and promptly at all of the times if picked up prescripts. now if we were discussing prices of items stocked in the rows, well...that's a different matter....$$$.
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April 2021 by J B.
Absolutely the worst. It's a shame, because there are a lot of nice, competent people working at the pharmacy here, but the degree to which they are understaffed is pathetic. All they do is run around all day. Calling on the phone is a nightmare. Being left on hold for 15 minutes or even longer is very common. And any time you call you have to listen to the annoying recording and press a million buttons just to get in line and wait for an answer. But about 2 years ago I found the solution. I found a local, privately owned pharmacy only 2 miles away that took my insurance. The copays are the same or very close and the pharmacist is flexible and sometimes matches the copay. More importantly, I call, and when I do, they answer. Right away. A 2 minute call to them would be a 20+ minute call to CVS. SO glad I left CVS and glad I'm supporting a local business and they appreciate having me. The new place is closed on Sunday, which is rarely a problem, and if it is, I can get a scrip filled or speak to a pharmacist at CVS. Other than that, they are not deserving of my business or yours.
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January 2021 by Corinne Connolly
Horrible
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April 2020 by Matthew O.
If I could give them negative stars I would. This location is constantly out of stock on everyday medication and rarely ever get the prescription filled on time. Today they tried to over charge me for a medication by apply a discount card (that I don't have) and not putting it through my insurance. When I asked why, they claimed that it is because my insurance didn't cover the medication. Not sure how that is possible since it have been covered for over a year. After this I am not going back there unless I have no other option.
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November 2019 by Lynn P.
I called Monday to get a prescription that they have on file for me. I was told it would be ready on Wednesday, so I called them this morning to see if my prescription was ready and they said that it was on back order and they won't have it until tomorrow. Why didn't they text me they have my text number and tell me that?? This is not the first time that this has happened with one of my prescriptions. This has happened a number of times. I would give them a zero recommendation because I am totally sick of the CVS on Applegarth Road in Monroe.
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November 2019 by Imad K.
My doctor sent my electronic prescription for my mothers yesterday and today I was told that the pharmacy didn't receive anything, until I mentioned something called E scribe (as requested by my doctor); all of a sudden the manager pharmacist was able to find my prescription request in their computer and told me that the computer placed an automatic hold for some reason, on the prescription and now I have to wait 30 minutes for them to prepare this prescription; for request sent yesterday. This is the 2nd time this has happened. Before this I used to have a Walgreens in north brunswick as my primary pharmacy for 8 years and I have never seen any issues like these with them ever.