Citizens is dedicated to helping customers bank better with a focus on excellent service. With approximately 1,100 branches across 15 states and around 3,100 ATMs, Citizens offers support for various financial needs, from buying a house to saving for retirement. Reviews highlight the welcoming atmosphere, with staff being described as kind, knowledgeable, and eager to assist. Customers appreciate the quick and effective help they receive, particularly in situations like fraud resolution, where staff promptly address issues. The overall experience at Citizens is marked by friendly interactions and a strong sense of teamwork among employees.
I visited this branch for the first time to take care of some documents, and I was impressed from the moment I walked in. I was greeted right away, and Patti was especially kind and welcoming. Everyone at the branch was quick to assist with what I needed — it really felt like a team effort. Great customer service all... read full comment
February 2024
I had fraud on my card, and Christina was extremely helpful! She helped me use the app to dispute my charges, and I immediately had my money returned. I left the bank with a new card. I highly recommend this branch !!!!
November 2023
All the tellers are very knowledgeable and extremely helpful with any problems you may have! Super friendly staff that are always happy to see you!
