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March 2024 by Caelyn R.
absolutely aweful! I had a 8am appointmen, my car was not moved from the parking lot until 830! than at 9 they informed me they did not have the tires that said they had 2 days ago online when I originally schedule my appointment for 4 new tires and an alignment. i was informed that they would not be able to pick up tires from another store until 10, the other store was 25 minutes away! it was not until 1130 that the tires I requested where at the shop! My car was not ready until 12pm. They also didn't do my alignment, that was apart of my scheduled appointmen! they wrote down that I declined an alignment that I went there for!!!! the man working the front desk was so incredibly apologetic about the whole fiasco with the tires, but to the mechanic who was nasty to that poor man over the tires not being there along with NOT DOING my alignment maybe rethink your career path. I honestly would not recommend this pepboys to anyone at all!!!!!!
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February 2024 by Michael Gennaro
I have been to this PepBoys location on the Blackhorse Pike previously about 3 times for Tires, a Battery and Brakes. The previous manager (Sean I believe was his name) was difficult to work with and not very good on estimating the length of time to do the required work. Most recently I went in for an "emergency" tire repair as I was leaving on vacation. The new manager, Rick, was extremely understanding and his crew was very efficient in getting my tire replaced and me back on the road. My "kudos" to Rick and his team for a job well done.
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February 2024 by Hannah Miller-Johns
Blue 1994 F-150, couldn't for the life of me figure out why the brakes weren't working and the team here worked nonstop until it was fixed. I bring my daily here too and I can't rave enough about how amazing they are!
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February 2024 by Livewell Income
Friendly staff which seems to turn over quite often. 1 gentleman at the counter Rick is always nice . He is always working seems like alot to me.
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February 2024 by Erin Jewell
best service ever. 10/10
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February 2024 by Kathleen Latshaw
New management? Same as the old one - not good. Took car in for them to put in a new valve stem and sensor - 2 times! first time spent one hour there, only to be told "can't find it leaking" - I did not Ask for them to check it, only to replace it. Second time, made an appointment to put in new valve stem and sensor, only to be told when I got there that they only had the sensor rebuild kit! Communication and follow thru is lacking. Sorry, but will be taking my business elsewhere from now on.
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February 2024 by Stacy Gould
I want to give them five stars because they deserve it. They took me in at the last minute when I had a nail in my tire was very pleasant. Didn’t have a problem doing it and this is what I love about coming here Pep boys Williamstown.
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February 2024 by Ngadimez Chimezie
Pep boys staffs handles your car with first class treatments.
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February 2024 by Nick Burns
Everything was great except the oil change...spilled oil all over the engine, causing it to burn and permeate a smell throughout my cabin. I guess I expect too much? Should have left alone with just the tire job... $100 for an oil change? This is why I do it myself...Dealer isn't much better. Hope that's the only issue.
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February 2024 by Stanley Schoenewald
First time at this Pep Boys store. Needed a new battery. Got a very good price for best battery. Mel was very helpful. Will be back for other service.
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February 2024 by WILLIAM R. SMITH SR.
oil change that took over two hours to complete.
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February 2024 by Kaitlin K
Friendly and fast service.
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January 2024 by Chalie
December 2023.2019 Olive Green Jeep Cherokee, flashing trouble codes and stalling out in the middle of the highway. It was a defective Battery which was 26 months old and still in warranty. Had a 48 month warranty. Williamstown, NJ Pep Boys. Gary, Josh and the guys helped us out immensely. Very good people. Felt no pressure at all. Told us what to follow up with at the dealership. All great information, etc. Had a lot of confidence with them.
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January 2024 by btg126
Excellent process throughout.
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January 2024 by Mark Mahran
Place is horrible do not take your car here over hour wait to fix a tire when a appointment was made car just sitting there with tire off on lift , no sense of urgency to get you in and out
