April 2024 by A Patel
Very bad experience,I have been customer with Provident last 15 years, I am doing most of my transactions by online, very rare went for cash withdrawal.On 4/05/2024 I went to this bank located on Englishtown Rd, Spotswood. The representative ( name: Renney ) ask for ID, I provided my my license along with bank card, she wasn’t not able to verify my ID, then ask for social in front of other persons ( which is very ridiculous, she doesn’t have any sense to ask and speak my privacy in front of others) , I provide my social write on paper, still she was not able to verify, I was providing my previous address still she was not happy to serve. Then she asked my last transaction, I provided that with today’s transaction still she was not able to verified. At the last I was giving my balance to verification, still not satisfied.She is (idiot) asking my passport or citizenship card, which obviously I didn’t carry with mr when I was returning from work .At the last after this much I try to give information regarding my account, she didn’t help.I never seen this type wired behavior or uneducated representative.I am having my another accounts with TD bank , this type of customer service forcing to go with another good bank.I would not prefer everyone , please do not go or do any transaction particular bank located at Englishtown Rd, Spotswood.Overall you will see unsatisfactory.